Photoshop/ Video Editing
Vipul Pattaparla
Senior Content Moderator
Summary
AIM
To work for well - reputed organization and give my best service to company and contribute to the growth of the organization which can help me to hone my skills and also advance in my career.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Senior Content Moderator
Wipro
01.2023 - Current
- I'm working as a content moderator associate for client Facebook
(META) - Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Reduced response time for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Technical Support Engineer
Tech Mahindra
01.2022 - 01.2023
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Provided daily technical support to both internal and external customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Handled all technical issues with proactive attention and knowledgeable responses.
Technical and Billing Support Associate
[24]7.ai
11.2020 - 12.2021
- I worked for 13 months as a Technical & Billing support associate
for Clients - AT&T / Best Buy E-commerce (Semi-Voice). - Resolved customer complaints effectively, fostering positive relationships with clients and maintaining company reputation.
- Reduced customer escalations by proactively addressing potential roadblocks in the issue resolution process.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided empathetic support to customers, creating a positive brand experience during each interaction.
- Managed multiple chat windows simultaneously while maintaining attention to detail and accuracy in responses.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
ANURAG COLLEGE OF ENGINEERING
India 04.2001 -
J.D. - MPC
NARAYANA JUNIOR COLLEGE
India 04.2001 -
Skills
Content Management
Social media knowledge
Content Editing
Customer Service
Multitasking
Organizational Skills
Multitasking Abilities
CRM Software Familiarity
Training and coaching
Basic knowledge of AI models and generative AI
Good verbal and written communication skills
Good knowledge over computers
Analyzing and proactively approaching tasks
Accomplishments
- Winner of the "KABADDI" Championship at my
Engineering College in the year 2017 & 2018
Interests
Photography
Learning basic software courses
Hobbies
- Bodybuilding
- Video games
- Movies
Timeline
Senior Content Moderator
Wipro
01.2023 - Current
Technical Support Engineer
Tech Mahindra
01.2022 - 01.2023
Technical and Billing Support Associate
[24]7.ai
11.2020 - 12.2021
Bachelor of Science - Electrical, Electronics And Communications Engineering
ANURAG COLLEGE OF ENGINEERING
04.2001 -
J.D. - MPC
NARAYANA JUNIOR COLLEGE
04.2001 -