VIPUL SHARMA
Chandigarh
Summary
Accomplished Digital Transformation Executive with 15+ years of experience driving large-scale digital initiatives. Expertise in leveraging emerging technologies (AI, cloud, IoT, data analytics) to optimize processes and enhance customer experiences. Skilled in managing cross-functional teams, aligning strategies with business goals, and leading organizations through successful digital transformations. Skilled in managing organizational change, including fostering a culture of innovation, overcoming resistance, and ensuring employee buy-in. Proficiency in using data analytics to drive business decisions, monitor performance, and measure the success of transformation initiatives.
Overview
18
18
years of professional experience
Work History
Principal Program Manager
Bharti Airtel Ltd
Gurugram
03.2022 - Current
- Acted as both Product and Program representative for Airtel Black & DTH, translating business requirements to engineering teams and utilizing effective scrum practices while collaborating with business heads
- Managed interconnected projects, ensuring quality assurance and program integrity, while aligning with infrastructure, technical standards, and other corporate initiatives
- Oversaw program budgets, monitoring expenditures and tracking benefits as the program advanced, while optimizing Capex and Opex in collaboration with leadership and through quarterly CxO reviews
- Managed a revenue stream of INR 295+ Cr (Airtel DTH) and INR 800+ Cr (Airtel Black), leading a team of 170 and handling multiple technology-driven projects, including annual operational planning and conflict management
Sr. Consultant/Program Manager
Hoonar Tekwurks Private Ltd
Pune
01.2019 - 02.2022
- Managed a $1.5 million revenue stream for National Stock Exchange (NSE), overseeing projects in delivery, process optimization, and operations, while leading Inside Sales and advising clients on DWH-BI solutions and performance improvements
- Strategized and implemented Agile frameworks to enhance product delivery, collaborating with stakeholders and senior management to drive business growth, monitor SLA performance, and ensure high-quality service standards
Lead Consultant/Project Manager
Virtusa Corp
Mumbai
08.2017 - 12.2018
- Led two business tracks (Billing and Anti-Money Laundering) as Project Manager, overseeing scope, resource management, budget, and project schedules
- Managed team activities using JIRA, ensuring monthly tasks and sprint planning align with leadership vision and business requirements; coordinated daily status meetings with cross-functional teams
- Delivered project updates to stakeholders, tracked budget and resources, and negotiated project estimations and deadlines to ensure timely deployment and support (DevOps)
Team Lead
Incedo Inc
Gurgaon
01.2016 - 05.2017
- Conduct Process awareness, process compliance, process review, process measurements & workforce management workshops
- Maintain the Super Gross Margins (SGM) and Profitability (PAT) of the project as per the organizational targets
- Worked with the Business Team and lead a team of 15 developers for solutions and development aimed towards achieving high throughput delivery using AGILE methodologies via JIRA
Applications Developer (Technical Lead)
JP Morgan Chase & Co
Mumbai
09.2014 - 12.2015
- Held application ownership for five key applications in the Chase Credit Card space (POS, MGW, RGW, SCRA, and CDW), managing both functional and technical aspects to ensure seamless operations
- Collaborated with senior leadership and technology partners (Infosys, Cognizant, TCS) to ensure business continuity, while managing deployment tasks through ITSM and tracking project progress via JIRA
Software Engineer
Compact Softech Pvt. Ltd, Bed Bath and Beyond
Ahmedabad
10.2013 - 08.2014
- Collaborated with business and application users to gather requirements, identify potential issues, and created HLDs, LLDs, and functional requirement documents (FRD), providing walkthroughs to customers
Associate Software Engineer
Accenture Services India Pvt. Ltd, Travelers Insurance
Mumbai
07.2010 - 08.2013
- Analyzed technical requirements, conducted feasibility studies, and developed Ab Initio graphs to implement SCD Type 1 and Type 2 in the Data Warehouse
City Coordinator Operations
Merittrac Services Pvt Ltd
Chandigarh
04.2007 - 10.2008
- Led operations across Punjab, Haryana, and Himachal Pradesh, managing customer escalations, overseeing recruitment activities, and conducting regular review calls while handling key account management for multiple clients
- Supervised a team of 250+ freelancers across five states, focusing on team performance, attrition management, motivation, and succession planning, while driving operational efficiency and collaboration within North India operations
Education
MBA -
Indian Institute of Management Kolkata
12-2018
Bachelor of Technology - Computer Science
Panjab Technical University
06-2010
CBSE-HSC -
CBSE
04-2006
CBSE-SSC -
CBSE
04-2004
Skills
- Cross-functional team leadership
- Product roadmapping
- Stakeholder management
- Information security
- Enterprise architecture
- Digital transformation
- Business forecasting
- Project cost management
- Technical leadership
Accomplishments
- Organic Growth of NSE account from INR 0 to revenue amounting to INR 10Cr annually
- Implementing SMPP protocol for UCC and invasion of privacy, a TRAI enforced enhancement in 2020.
- Process Implementation for Bharti Airtel for end-to-end execution of DTH transformation in 2019
- Nationalist Author at ITC Classmate Young Author Contest in 2004 amongst the top 12 in the country
Awards
- Collaboration award in Q2 2023 and ACE Award for Q3 2024 at Bharti Airtel
- Leadership Award in 2019 and 2020 consecutively at Hoonar TekWorks
- Champion of the Quarter in 2014 at Compact Softech Pvt Ltd
Timeline
Principal Program Manager
Bharti Airtel Ltd
03.2022 - Current
Sr. Consultant/Program Manager
Hoonar Tekwurks Private Ltd
01.2019 - 02.2022
Lead Consultant/Project Manager
Virtusa Corp
08.2017 - 12.2018
Team Lead
Incedo Inc
01.2016 - 05.2017
Applications Developer (Technical Lead)
JP Morgan Chase & Co
09.2014 - 12.2015
Software Engineer
Compact Softech Pvt. Ltd, Bed Bath and Beyond
10.2013 - 08.2014
Associate Software Engineer
Accenture Services India Pvt. Ltd, Travelers Insurance
07.2010 - 08.2013
City Coordinator Operations
Merittrac Services Pvt Ltd
04.2007 - 10.2008
MBA -
Indian Institute of Management Kolkata
Bachelor of Technology - Computer Science
Panjab Technical University
CBSE-HSC -
CBSE
CBSE-SSC -
CBSE
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