Vipul Suryavanshi
Pune
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer care and Technical support Specialist
Arctera IO Formerly (Veritas technologies LLC)
Pune
11.2022 - Current
- Served as primary contact for customers and partners regarding licensing, entitlement, portal access, and technical support.
- Managed customer queries and case resolutions efficiently.
- Conducted research to identify root causes of customer issues, enhancing retention activities.
- Created tickets for customer inquiries and coordinated with relevant teams for resolution.
- Generated technical cases through calls and dispatched them to appropriate product teams for enterprise clients.
- Provided chat support for customer queries, ensuring timely case creation via theVeritas support portal.
- Installed, configured, and maintained Backup Exec, Net Backup, IT Analytics, and Enterprise Vault across various client environments.
- Delivered first-line technical support for backup solutions, resolving job failures and maintenance issues.
Senior Executive
Allstate India
Pune
04.2019 - 02.2022
- Delivered technical support for B2B clients through ticketing system and chat communications.
- Resolved L2 queries by diagnosing and repairing network issues and configuring user machines.
- Analyzed workforce requirements to optimize shift planning and resource allocation.
- Evaluated competitive trends to inform strategic decision-making and enhance operational efficiency.
Senior Executive
Concentrix India
Pune
01.2017 - 12.2019
- Virgin Media Tech support for TV and Broadband.
- Providing tech support to customer.
- Analyzing problems and sending engineers to resolve the issues.
- Activating and Deactivating users’ new equipment’s.
Executive
Vodafone UK
Pune
05.2015 - 06.2016
- Monitoring accounts receivable and transaction.
- Managing new contract and sales.
- Cooperating with other team for billing accuracy.
- Providing technical assistance to customers.
Education
Bachelor of Science - Computer Science
RJSPM Pune University
Pune10.2022
12th HSC - Science
Shalom International School
Panchgani03.2013
Skills
- Technical support and customer service
- Ticket management and issue resolution
- Backup solutions and network diagnostics
- Effective communication and problem solving
- Client management and team collaboration
- Written communication
Certification
- Certificate of Completion from our Business Analysis Knowledge Base (theBAKB) which is officially endorsed by Agile (The Agile Knowledge Base) Udemy.
- Business Analysis Knowledge Base (theBAKB) which is officially endorsed by Agile (The Agile Knowledge Base) Udemy.
- Jira Certified
- The complete Business Analysis Fundamentals course Udemy
Disclaimer
I hereby declare that the above details given are true to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Accomplishments
Top performer award for Q4 2024- CSAT Top Two Box Monthly Drawing
Timeline
Customer care and Technical support Specialist
Arctera IO Formerly (Veritas technologies LLC)
11.2022 - Current
Senior Executive
Allstate India
04.2019 - 02.2022
Senior Executive
Concentrix India
01.2017 - 12.2019
Executive
Vodafone UK
05.2015 - 06.2016
Bachelor of Science - Computer Science
RJSPM Pune University
12th HSC - Science
Shalom International School