Vipul Vermani
Noida
Summary
Seasoned leader with a proven track record in large scale operations at MongoDB and Barclays Global Service Centre, driving significant improvements in financial management and customer satisfaction. Specializes in setting functions for success and spearheading finance and operations strategies to meet organizational needs. Established Center of Excellence to service personal and business customers for a Bank and finance operations for a product company.
Overview
17
17
years of professional experience
Work History
Director
MongoDB
Gurugram
10.2023 - Current
- Created the Center of Excellence for Finance and Operations to help align with organization growth strategy.
- Collaborated with CX leadership to set long-term objectives for the company's India Operations.
- Leads budgeting and financial planning processes for the organization.
Vice President
Barclays Global Service Centre
01.2020 - 10.2023
- Accountable for Personal & Business Banking operations for Barclays UK, leading large teams across geographies.
- Responsible for digital transformation, enabling straight-through customer journeys by leveraging APIs, RPA, and strategic changes via cloud solutions.
- Established COE for Account Maintenance teams and Dispute Management teams.
Assistant Vice President
Barclays Global Service Centre
02.2017 - 08.2020
- Implemented CRM tools like Coupa, makeshift in how Barclays Procure with ROI of 20% YoY and robust controls
- Contract Compliance mechanism to optimism revenues, envisaging additional annual GBP c20m savings
- Created Legal and Tax playbook to increase turnaround time of sourcing deal by 30 days
- Set up Supplier Risk assessment utility
Operations Manager
Barclays Global Service Centre
01.2016 - 01.2017
- Essayed a stellar role in managing 4 TM's with a shop size of 120 FTE's
- Pivotal in optimizing chargeback codes with in internal system which led to increase in chargeback rate by 45% leading to reduction in chargeback losses for the bank and faster turnaround for the customers
- Successfully implemented a self-chargeback solution: LOMABRDI in conjunction with IBM
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Team Manager
Global Service Centre
12.2012 - 12.2015
- Managed 3 Team Leaders across Dispute Management Team and Customer Services; oversaw their day-to-day operations
- Played a major role in evaluating and designing CSMART objectives for operations
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
Team Support Specialist
Barclays Global Service Centre
09.2011 - 11.2012
- Managed a 10 members team for day-to-day operations and transitioned Dispute Management Team i.e., highly regulated process from UK to India
- Certified with Improvement tools such as LEAN, White and Green Six Sigma
- Documented support interactions for future reference
Process Advisor
Barclays Global Service Centre
02.2009 - 08.2011
- Responsible for managing customer queries as a personal banker
- Selected as the only Advisor to be part of a Transition Team in order to transition process from UK
- Evaluated current processes to develop improvement plans
Retail Management Trainee
ABCTCL
Bengaluru
08.2007 - 07.2008
- Responsible for day to day cafe operations Market researches on product launches
- Supply chain management for farm to store commodities Sales Drive for retail cafes
- Revenue stream generation by institutional collaborations
Education
MBA - Finance & Strategy
Faculty of Management Studies
New Delhi Bachelor of Science - Business Management
NCHMCT
Hyderabad Skills
- Digital Transformation
- Financial Management
- Business Operations
- Operational Excellence
- Strategic Sourcing and Supplier Relations
- Risk and Control
- Investor Relations
- Strategic Planning
- Legal and Regulatory Compliance
- Leadership and coaching
- People Development
Timeline
Director
MongoDB
10.2023 - Current
Vice President
Barclays Global Service Centre
01.2020 - 10.2023
Assistant Vice President
Barclays Global Service Centre
02.2017 - 08.2020
Operations Manager
Barclays Global Service Centre
01.2016 - 01.2017
Team Manager
Global Service Centre
12.2012 - 12.2015
Team Support Specialist
Barclays Global Service Centre
09.2011 - 11.2012
Process Advisor
Barclays Global Service Centre
02.2009 - 08.2011
Retail Management Trainee
ABCTCL
08.2007 - 07.2008
MBA - Finance & Strategy
Faculty of Management Studies
Bachelor of Science - Business Management
NCHMCT
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