Summary
Overview
Work History
Education
Skills
Timeline
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Viraj Dahiya

Gurugram

Summary

Dynamic Front Office Supervisor with proven expertise in guest service excellence, process improvement, and team leadership. Committed to delivering high-quality service through effective communication and implementation of standard operating procedures.

Overview

7
7
years of professional experience

Work History

Front Office Supervisor

Travelodge Edmonton West
Edmonton
08.2023 - 07.2025
  • Supervised front desk operations and ensured smooth guest check-in processes.
  • Trained and mentored new front office staff on standard procedures.
  • Resolved guest inquiries and complaints efficiently and professionally.
  • Implemented standard operating procedures to enhance service delivery quality.

Front Desk Executive

Ramada Jacksons Point
Gerogina
05.2023 - 08.2023
  • Greeted guests and managed front desk operations efficiently.
  • Handled phone inquiries and directed calls to appropriate departments.
  • Processed guest check-ins and check-outs using reservation systems.
  • Provided exceptional customer service to enhance guest experience.

Front Desk Agent

Days Inn
Hamilton
08.2022 - 07.2023
  • Greeted and welcomed guests upon arrival, ensuring a positive first impression.
  • Managed check-in and check-out processes using property management software.
  • Handled guest inquiries and resolved issues efficiently and professionally.
  • Provided excellent customer service while upholding company policies.

Night Auditor

Sandman Hotel
Hamilton
11.2022 - 05.2023
  • Managed nightly financial audits and reconciliations for hotel operations.
  • Processed guest check-ins and check-outs efficiently during overnight shifts.
  • Handled cash management, including deposits and balancing cash drawers.
  • Prepared daily reports detailing revenue and occupancy statistics for management review.

Sales Executive

Le Méridien
Gurugram
04.2021 - 12.2021
  • Developed strong relationships with clients to enhance customer loyalty.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Managed sales presentations to communicate value propositions clearly.
  • Collaborated with marketing teams to align promotional strategies and campaigns.

Marketing Executive

The Leela Ambience
Gurugram
05.2018 - 07.2019
  • Developed marketing strategies to enhance brand visibility and engagement.
  • Conducted market research to identify trends and consumer preferences.
  • Created compelling content for social media platforms and email campaigns.
  • Collaborated with cross-functional teams to execute promotional events and campaigns.

Education

Diploma - Global Business Management

Conestoga College
Kitchneer
07-2022

Diploma - Global Hospitalty Management

Conestoga College
Waterloo, Canada
05-2022

Bechlors - Hospitality And Tourism Management

Chandigarh Group Of Colleges
Mohali
05-2018

Skills

  • Front desk operations
  • Property management systems
  • Team leadership
  • Process improvement
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Staff management
  • Guest relations management
  • Skilled in Opera

Timeline

Front Office Supervisor

Travelodge Edmonton West
08.2023 - 07.2025

Front Desk Executive

Ramada Jacksons Point
05.2023 - 08.2023

Night Auditor

Sandman Hotel
11.2022 - 05.2023

Front Desk Agent

Days Inn
08.2022 - 07.2023

Sales Executive

Le Méridien
04.2021 - 12.2021

Marketing Executive

The Leela Ambience
05.2018 - 07.2019

Diploma - Global Business Management

Conestoga College

Diploma - Global Hospitalty Management

Conestoga College

Bechlors - Hospitality And Tourism Management

Chandigarh Group Of Colleges

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Viraj Dahiya