VIRAJ KALE
PGDM/MBA HR
Pune,HR
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Organized professional with excellent clerical skills. Possesses strong character profiling and interpersonal abilities. Great communicator manages time well to complete tasks to high standards.
Overview
4
4
Certifications
Work History
Customer Service Executive
Qconnect
09.2023 - 12.2023
Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analyzing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
- Followed company regulations, policies and processes.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Education
MBA - Human Resources Management
MIT School Of Distance Education
Alandi,Pune 04.2001 -
Bachelor of Arts - OPTIONAL ENGLISH
Hon. B.J. College Arts, Commerce And Science
ALE,JUNNAR,PUNE 04.2001 -
Skills
- Customer retention tactics
- Procedure development
- Microsoft Office Suite expertise
- Data management
- Interview coordination
- Interview management
- Recruitment processes
- Database management
- Communication
- Candidate sourcing
- Written and verbal communication
- Training material development
- Decision-making
- Training
- Empathy
- Financial management
- Leadership
- Strategic thinking
- Multi-tasking
- Relationship building
- Teamwork
- Onboarding
- Risk management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
B.A. Optional English Hon. Balasaheb Jadhav Arts, Commerce and Science College Special Honor (Department of English)
Interests
Political Interest
Listening Music
I enjoy music and I listen it every single day. There are a lot of different styles of music for you to choose and enjoy. If I am in good mood, I prefer to listen some energy rock music that keep me happy and full of power. If I am tired, I chose some calm, relaxing songs.
Timeline
Post-Graduate Diploma in Management – Human Resource Management
07-2024
B.A. Optional English
05-2024
A PROJECT REPORT ON “PERFORMANCE MANAGEMENT”
02-2024
Customer Service Executive
Qconnect
09.2023 - 12.2023
B.A. Optional English Hon. Balasaheb Jadhav Arts, Commerce and Science College Special Honor (Department of English)
03-2023
MBA - Human Resources Management
MIT School Of Distance Education
04.2001 -
Bachelor of Arts - OPTIONAL ENGLISH
Hon. B.J. College Arts, Commerce And Science
04.2001 -
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