Travel, Cooking, Self Development
Hi, I’m
Viral Bhatt
Banker
Gandhinagar
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Self-directed Br Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Results-driven Br Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
26
years of professional experience
8
years of post-secondary education
1
Language
Work History
HDFC Bank LtdGandhinagar
Branch Manager
05.2011 - Current
Job overview
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Barclays Bank PlcJunagadh
Manager Customer Relations
04.2008 - 05.2011
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
HDFC Bank LtdVeraval
Personal Banker
03.2006 - 03.2008
Job overview
- Expanded client base by promoting new financial products.
- Followed up with customers to gather feedback and provide additional assistance.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Verified customer identity and reviewed documentation for accuracy.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
Junagdh Jilla Sahakari Bank Ltd.Junagadh
Jr Clerk
10.2003 - 03.2006
Job overview
- Received and processed payments, updated accounts and issued receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Win MedicareRajkot
Medical Representative
06.1998 - 03.1999
Job overview
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Meridian EnterpriseJunagadh
Medical Representative
06.1997 - 04.1998
Job overview
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
Education
M G Science InstituteAhmedabad
Bachelor of Science from Chemistry
06.1994 - 04.1997
Saurashtra UniversityJunagadh
LLB & Special LLB from Law (Pre-Law)
06.1999 - 04.2002
Saurashtra UniversityJunagadh
Diploma in Labor Law from Labor And Industrial Relations
06.2001 - 04.2002
Saurashtra UniversityJunagadh
Diploma in Taxation Law from Taxation
06.2002 - 04.2003
Saurashtra UniversityManavadar
Diploma in Computer Science (D.C.S.) from Computer Science
04.2001 - 04.2002
Skills
Relationship building and management
Employee Development
Key performance indicators
Banking
Business Development
Business development expertise
Managerial Experience
Performance Management
Assist Customers
Time Management
Interests
Timeline
Branch Manager
HDFC Bank Ltd
05.2011 - Current
Manager Customer Relations
Barclays Bank Plc
04.2008 - 05.2011
Personal Banker
HDFC Bank Ltd
03.2006 - 03.2008
Jr Clerk
Junagdh Jilla Sahakari Bank Ltd.
10.2003 - 03.2006
Saurashtra University
Diploma in Taxation Law from Taxation
06.2002 - 04.2003
Saurashtra University
Diploma in Labor Law from Labor And Industrial Relations
06.2001 - 04.2002
Saurashtra University
Diploma in Computer Science (D.C.S.) from Computer Science
04.2001 - 04.2002
Saurashtra University
LLB & Special LLB from Law (Pre-Law)
06.1999 - 04.2002
Medical Representative
Win Medicare
06.1998 - 03.1999
Medical Representative
Meridian Enterprise
06.1997 - 04.1998
M G Science Institute
Bachelor of Science from Chemistry
06.1994 - 04.1997