Viral Joshi
Vadodara
Summary
I have 18 years experience for field job. At present I am Vodadara based as Assistant Manager. Handling Gujarat team and total 10 Field Service Engineer. My focus is to train Engineers and to motivate for company's prospective. How to satisfy customer and convince customer for service support.
Overview
18
18
years of professional experience
Work History
Assistant Manager
MARKEM-IMAJE INDIA PRIVATE LIMITED
12.2013 - Current
- Having experience in Inject printer (CIJ 9000 Series), Thermal Transfer (TTO 8000 series), High rise (5800), Laser Machine (SLC350) and Print &Apply machines (2200) of Markem - Imaje
- Having Team of 10 Engineers 3Rd party software integration with the printer through RS232, ETHERNET and NGPLC protocol
- As a Technical Expert For 5800(Hotmelt Technology) From 01/01/2017 onwards Level-2 Technical Expert to provide the critical or major problem’s solutions to the West Region Technical Engineers
- In west region Gujarat From 01/01/2018 onwards GLOBAL EXPERT TEAM MEMBER
- In 01/01/2019 promoted as Assistant Manager
PRIZM PAYMENT SYSTEMS PRIVATE LIMITED
03.2011 - 12.2013
- Having experience in maintenance of NCR,DIEBOLD and WINCORE amts maintenance
DIEBOLD SYSTEMS PRIVATE LIMITED
07.2007 - 03.2011
- Having experience in maintenance of Diebold’s ATM machines
Customer Support Engineer
HCL INFINET LTD
06.2006 - 06.2007
- Having Experience in maintenance EPABX systems (ERICSSION) and Copier Machine (TOSHIBA)
Education
Diploma in Electronics & Communication -
01.2006
12th Science -
01.2003
S.S.C. -
01.2001
Skills
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Customer rapport
- Project management abilities
- Customer Relations
- Succession Planning
- Team motivation
- Compliance understanding
- Product branding
- Cost Control
- Customer Relationship Management (CRM)
Salary
1294271 lacs/Annum
Father Name
Mahendrabhai Makanjibhai Joshi
Personal Information
Date of Birth: 11/01/85
Hobbies and Interests
Music, watching movies and travelling
Languages
Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Timeline
Assistant Manager
MARKEM-IMAJE INDIA PRIVATE LIMITED
12.2013 - Current
PRIZM PAYMENT SYSTEMS PRIVATE LIMITED
03.2011 - 12.2013
DIEBOLD SYSTEMS PRIVATE LIMITED
07.2007 - 03.2011
Customer Support Engineer
HCL INFINET LTD
06.2006 - 06.2007
Diploma in Electronics & Communication -
12th Science -
S.S.C. -
Similar Profiles
MITUL SHAHMITUL SHAH
Account Manager Sales at MARKEM-IMAJE INDIA PVT LTDAccount Manager Sales at MARKEM-IMAJE INDIA PVT LTD
Alexandria NormandAlexandria Normand
Customer Service Representative at Markem - ImajeCustomer Service Representative at Markem - Imaje
AAKASH DEORAAAKASH DEORA
Electro-mechanical Engineer III at Markem-ImajeElectro-mechanical Engineer III at Markem-Imaje
Suraj GuliyaSuraj Guliya
Squadron Pilot at IAF, AFS YelahankaSquadron Pilot at IAF, AFS Yelahanka
Yatin PatelYatin Patel
Senior Transportation & Customs Operations at GEA Process Engineering (India) Pvt. Ltd.Senior Transportation & Customs Operations at GEA Process Engineering (India) Pvt. Ltd.