Viral Gandhi
Panvel
Summary
Results-driven leader focused on optimizing operations to reduce costs and enhance efficiency. Committed to customer satisfaction through exceptional service and support. Skilled in applying customer service best practices and exploring solutions to meet diverse needs. Experienced in building professional relationships that drive profitability and business growth.
Overview
22
22
years of professional experience
Work History
Vertical Head for High Rised Equipments
Venus Techno Equipment Pvt Ltd
Mehsana, Gujarat
02.2026 - Current
- Finalized drawings for cranes, passenger hoists, and placing booms after discussions with the principal company, and prepared proposals based on site conditions.
- Supporting production department by keeping output moving smoothly and following SOP requirements.
- Coordinating procurement planning for steel, paint, and fast-moving items so purchase requests reach procurement team on time.
- Reviewing and finalizing winch vendor selection, including mechanism supplier from China, based on technical requirements.
- Contributing to new crane model development aligned with market demand.
- Supported service department by enhancing customer experience and building regional service teams based on crane population and demand.
- Trained sales and service teams on product knowledge to improve end-user support.
- Managing communication with principal company on technical and commercial matters, including Chinese and Italian manufacturers providing full technical support for crane, passenger hoist and placing boom production in India using local equivalent steels.
- Achieving 200 x mast per month or 20 x set of mast sections, climbing cage, climbing frames per month for 20 x tower cranes within 6 months of joining.
- Selecting best technology against competitors based on price and value.
- Leading design department work by finalizing drawings after coordination with principal company and positioning cranes on job-site layouts then delivering proposals aligned with site conditions.
- Directing production department activities to keep output running smoothly and in line with SOP requirements.
- Managing procurement planning for steel, paint, and fast-moving items, and routing requirements to procurement team on time.
- Finalizing winch (mechanisms) vendor selection, including mechanism supplier from China, through technical evaluation.
- Guiding development of new crane models in response to market demand.
- Leading service department operations to deliver strong customer support and build service teams across regions based on crane population and demand.
- Training sales, service teams and customer on product knowledge to strengthen end-user support.
- Managed technical and commercial communication with principal company and Chinese and Italian manufacturers to facilitate crane, passenger hoist, and placing boom manufacturing in India using local equivalent steels.
- Driving output achievement of 200 x mast per month or 20 x set of mast sections climbing cage climbing frames per month for 20 nos. tower cranes within six months.
- Comparing competing technologies and selecting best option based on price.
- Delivered finalized drawings and customer proposals aligned with site conditions through close coordination with principal company and accurate crane placement on job-site layouts.
- Maintained smooth production flow in line with SOP requirements.
- Kept procurement planning on track for steel, paint, and fast-moving items by sending requirements to procurement team on time.
- Completed vendor selection for winch mechanism supplier from China based on technical review.
- Supported new crane model development in line with market demand.
- Improved service delivery by developing regional service teams and helping customers receive support without difficulty.
- Strengthened end-user support through training for sales and service teams on product knowledge.
- Supported technical and commercial alignment with principal company and Chinese and Italian manufacturers for crane, passenger hoist and placing boom manufacturing in India using local equivalent steels.
- Reached 200 x mast per month or 20 x set of mast sections climbing cage climbing frames per month for 20 nos. tower cranes within six months.
- Selected the best technology option after competitor comparison on price.
- Managed daily operations to ensure accuracy and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs quickly to provide effective solutions.
- highlight: till date we have erected almost 21 x cranes across in India and none of the cranes has any issue related to design or stopped due to electrical and mechanical breakdown.
Senior Manager - Service Head
Prashant Rental Pvt Ltd
Ahmedabad, Gujrat
08.2024 - 01.2026
- Prashant Logistics is one of the biggest tower crane rental company in India.
- Led operational strategy to improve interdepartmental efficiency, aligning resources with organizational goals.
- Managed maintenance and operational oversight for over 400 tower cranes.
- Introduced innovative solutions that improved team performance and streamlined service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved client issues regarding rentals, delays, and equipment condition, ensuring high levels of customer satisfaction.
- Supervised team members, established performance goals, provided feedback and conducted performance reviews.
- Monitored fleet availability, allocation and utilization across active rental requests.
- Supervised maintenance coordination with mechanics, vendors and service teams.
- Executed preventive maintenance tasks.
- Conducted analysis of equipment breakdowns and maintenance issues.
- Reviewed rental agreements, service terms, and billing documents for accuracy.
- Developed reports on breakdowns and repairs.
- Manages the technical and commercial aspects of new machine purchases.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Sourced materials from external vendors while ensuring quality standards.
- Established strong relationships with internal teams as well as external partners, suppliers, vendors.
- Guided staff on customer handling, dispatch steps and daily operations.
- Completed day-to-day duties accurately and efficiently.
Senior Service Manager (Service Head)
Harsadhan International
Mumbai
08.2008 - 07.2024
- Supported service operations for Harshadhan International, exclusive Terex tower crane dealer since 2002.
- Oversaw daily operations of service department, ensuring efficient workflow and team collaboration.
- Accumulated over 16 years of hands-on experience with tower crane operations and maintenance.
- Provided service support for customers across India, Bhutan, Nepal and Seychelles.
- Maintained lifetime records for all machines, including approx. 110 Terex tower cranes.
- Prepared retrofitting reports and customer circulars for machine end users.
- Tracked project costs and financial indicators to enhance profitability and inform decision-making.
- Facilitated pre-installation meetings with general contractors, subcontractors, consultants, and manufacturer representatives to align project expectations and ensure smooth operations.
- Prepared risk assessment reports for critical activities.
- Analyzed failures and identified root causes.
- Responded to breakdown calls for VFD, DC drives and PLC systems.
- Prepared full erection and dismantling proposals in AutoCAD.
- Provided basic training for customers and team members.
- Developed detailed proposals for tower cranes, mobile cranes, and derrick cranes, incorporating load charts to ensure safety during erection and dismantling.
- Handled breakdown calls and replied to new customer inquiries related to system faults or calibration.
- Adapted quickly to new technology and software applications.
- Built strong knowledge of derrick crane systems.
- Prepared study report on universal derrick (360) and stiff-leg derrick for different site conditions.
- Delivered work within tight deadlines and fast-paced site conditions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong knowledge of crane schematic wiring diagrams.
- Gained strong knowledge of slewing bearing inspection and testing with dial gauge.
- Built leadership skills through project management from start to finish.
- Delivered service support to customer locations within required timeframes.
- Worked independently and with team members across service assignments.
- Improved team performance through regular training and professional development support.
- Prepared PIP reports and shared feedback with OEM and machine end users.
- Achievements:
- Erected CTT561-20 on four piles in mid-sea; reference photos available on Facebook page.
- Erected CTT721-40 on hydro project with 78 m HUH.
- Erected 03 x nos. x CTL140-10 on internal climbing collars and completed job site with 72 floors and 270 m building height at Lodha World View.
- Dismantled cranes from Lodha World One Tower using derrick crane.
- Maintained in-depth understanding of multiple Terex crane models for effective troubleshooting and maintenance.
- Developed familiarity with Potain crane models, aiding in efficient maintenance and repairs.
- Demonstrated strong understanding of derrick crane models to enhance service delivery.
- Maintained solid understanding of anti-collision systems to ensure safety during operations.
- Demonstrated expertise in climbing systems, ensuring safe and efficient crane usage.
- Monitored service standards and enforced company procedures.
- Maintained service records, reports, and daily activity logs.
- Coordinated customer communication and service updates with internal teams.
- Reviewed service workflows and improved team coordination.
- Trained staff on service practices and client handling.
- Collaborated with customers to offer solutions to service needs.
Specials Tasks Supporter
Enercon India Ltd
06.2005 - 06.2008
- Worked as a special tasks supporter for the Dharapuram Wind Power Plant (TN) of Enercon India Ltd, which included 140 E48 windmills and a total power generation capacity of 105 MW.
- Ensured windmills operated at over 98% efficiency during peak production periods and high wind seasons.
- Developed detailed reports on modifications and retrofitting for windmills to enhance efficiency and reduce downtime.
- Preventive Maintenance of Electrical Variable Frequency Drives ( capacity of VFD was 300 KW X 03 numbers = 900 kW.)
- Documented maintenance activities to ensure compliance with standards and track progress effectively.
- To train new Technicians/Engineers.
Apprentice
ABB India Ltd
Vadodara
08.2004 - 06.2005
- Facilitated wiring tasks for equipment at ABB India to enhance operational efficiency.
- Wired electrical panel by interpreting schematic wiring diagrams to ensure accurate assembly.
- Tested SF6 circuit breakers to verify operational integrity and compliance with safety standards.
- Inspected parts for quality compliance in ABB India workshop.
- Supported machine setup and basic calibration under supervisor guidance.
Education
Bachelor of Engineering Technology - Electrical Engineering
Parul University
Vadodara, India05-2024
Diploma in Technologies - Electrical Engineering
Parul University
Vadodara, India07-2012
Automation Course - PLC
PROLIFIC SYSTEM
Coimbatore, TN, India07-2007
Industrial Training Institute - Electrician
Ebrahim Bawany Institute
Vadodara, India07-2004
Skills
- Crane installation
- Crane maintenance
- Crane specifications
- Mechanical design
- Technical drawing
- 3D modeling
- Control systems
- Preventive maintenance
- Data analysis
- Operations Management
- Schedule Management
- Cost Tracking
- Supply chain management
- Site Management
- Site logistics
- Technical support
- Client Relationship Building
- Client relations
- Employee Training
- Team training
- Problem solving
- Decision making
- Safety compliance
- Relationship building
- Operational management
Personal Information
- Date of Birth: 28081986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English, Hindi, Gujarati, Tamil, Marathi, Sindhi
Training from OEM
- Got Special Training from “WOLFFKTRAN” at Germany in 2009(2days).
- Got Special Training from “SAE Climber” at Spain in 2011(3 days).
- Got Special Training From “TEREX” at Italy in 2015(one day only).
- Got Special Training from “SMIE” in 2012.
- Got Special Training from “Enercon Academy “in 2005 (21 week).
Countries visited
- Hong Kong (3 TIMES )
- China (2 TIMES)
- Italy (1 TIMES)
- Germany (4 TIMES )
- Spain (1 TIMES)
- Seychelles ( 3 TIMES)
Timeline
Vertical Head for High Rised Equipments
Venus Techno Equipment Pvt Ltd
02.2026 - Current
Senior Manager - Service Head
Prashant Rental Pvt Ltd
08.2024 - 01.2026
Senior Service Manager (Service Head)
Harsadhan International
08.2008 - 07.2024
Specials Tasks Supporter
Enercon India Ltd
06.2005 - 06.2008
Apprentice
ABB India Ltd
08.2004 - 06.2005
Bachelor of Engineering Technology - Electrical Engineering
Parul University
Diploma in Technologies - Electrical Engineering
Parul University
Automation Course - PLC
PROLIFIC SYSTEM
Industrial Training Institute - Electrician
Ebrahim Bawany Institute