Viral. Ratilal. Shah
QA Project Lead
Bangalore
Summary
Seeking a position to utilize my skills & abilities in the industry/company/institution that offers professional and individual growth while being resourceful, innovative, and flexible and be under the firm’s standard.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Divisional Manager – Project Lead
Kinara Capital
Bangalore
09.2021 - Current
- Manage team of 12 professional testers and define testing strategies, plan releases and perform business readiness
- Work on LOS and LMS Applications
- Co-ordinate between IT, Business, Training and Business Analyst and manage Testing accordingly
- Draft and manage yearly book of work and adhere to the same
- Follow Industry standards in drafting Test Scenarios, Test Cases, Test Plan and communicate the same to the team
- Automation – Work towards Automating maximum applications using Selenium tool.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Manager – Business Readiness and Business Analyst
HSBC Data Processing Ltd
Bangalore
03.2019 - 08.2021
- Preparation of Business Requirement Document-BRD to define what the Business needs, engaging all key partners and communicate accordingly with various Stake-holders
- Ensured that change delivery for a new system, technology or process that can affect the business or function is implemented
- Projects delivered are for ServiceNOW and Core Banking System Adoption for regions including HK, Indonesia, China and India
- Drafting UAT scripts and stories and share with business for review followed by executing the same
- Handle Defect Management, Reporting and closure of testing with Business Sign off
- Preparation of Procedure Manuals and Training Plan and share with Business Team followed by conducting End User Training to Business users
- Had an opportunity to travel to Jakarta-Indonesia to execute Training and Business Readiness for Core Banking Project
- Business Verification Testing (BVT) conducted during Go-Live by co-ordinating the release with Business Team and IT users
- Facilitate complete Go-Live along with Project Manager and co-ordinate with Developers, Business and IT Team
- Chair Daily Scrum Calls, Reporting, manage issue/defects are another key aspect during this period.
Assistant Manager-User Acceptance Testing
HSBC Data Processing Ltd
Bangalore
01.2016 - 02.2019
- UAT performed for various Trading Platform systems across Client Data Service such as Entity Reference Data System, Client Onboarding tool ISD & Standard Settlement Instruction Assassin
- Drafting of Test Scenarios/Cases based on the Functional and Business Requirement Documents
- Execution of the Test Cases and Documenting evidence
- Identity defects/issues and work towards fixing the same
- Reporting of the entire UAT journey by conducting Daily/Weekly calls with stakeholders, project leads, IT team and PM followed by generating various reports till the closure
- Handled Business Readiness activities by liaising with Operations, Training and Business analyst to ensure smooth transition of a project
- Exposure in running Automation tool (TOSCA) during UAT
Assistant Manager-Secondary Controls
HSBC Data Processing Ltd, Secondary Controls
Bangalore
04.2012 - 12.2015
- Responsible for performing Quality Checks based on random sampling for Entity Reference Data System (ERDS)
- For any Observation or Errors identified, provide regular constructive feedback, suggest controls, challenge procedures and drive actions
- Perform thorough analysis on the findings and generate MI reflecting Key Risk Indicators, Root Cause and recommending appropriate remediation or proactive initiatives to avoid recurrence
- Had an opportunity to travel to HSBC Kuala Lumpur Office to deliver End User training for Entity Maintenance team
- Delivered multiple Process Training for New and Existing employee which also included curriculum development, Preparation of DIMS, classroom training, staff development and technical training
Senior Associate
HSBC Data Processing Ltd
Bangalore
01.2008 - 03.2012
- Manage Day to Day Operations across Client On-boarding team and Deputized the Manager in their absence and handled escalations/issues
- Involved in migration of multiple Trading platform systems like Treats in Middle East, Derivates – DTP and Treats in Sydney including drafting Procedure/guidelines, deliver training and performing UAT
- Involved in various Social activities within HSBC.
Technical Support Officer (Non Voice / Customer Care Officer
Convergys India Service Limited
Bangalore
06.2005 - 01.2008
- Involved in Employee profiling including granting access to all systems and manage till termination for a staff across all 42 centers and Managing Re-conciliation against employee data available
- Manage inbound sales enquiry calls on Pre-Approved Credit Cards for US clients and pitching on sales in every call with utmost quality output
- Mentored multiple batches, floor support and deliver training to new users
- Given an opportunity of being an acting Team Leader and fulfilled the job satisfactorily
- Part of Convergys India Services-University for Trainers which helped me build on my Training delivery skills, communication and inter-personal skills
Education
MBA - Finance
Karnataka State Open University
Mysore 06.2004 - 01.2007
BCOM - Commerce
Mahajanas College
Mysore 06.1997 - 06.1999
Skills
Business Readiness (BR) and UAT
Additional Information
- DOB- June 29th 1980
- Gender- Male
- Nationality- Indian
- Marital Status- Married
Timeline
Divisional Manager – Project Lead
Kinara Capital
09.2021 - Current
Manager – Business Readiness and Business Analyst
HSBC Data Processing Ltd
03.2019 - 08.2021
Assistant Manager-User Acceptance Testing
HSBC Data Processing Ltd
01.2016 - 02.2019
Assistant Manager-Secondary Controls
HSBC Data Processing Ltd, Secondary Controls
04.2012 - 12.2015
Senior Associate
HSBC Data Processing Ltd
01.2008 - 03.2012
Technical Support Officer (Non Voice / Customer Care Officer
Convergys India Service Limited
06.2005 - 01.2008
MBA - Finance
Karnataka State Open University
06.2004 - 01.2007
BCOM - Commerce
Mahajanas College
06.1997 - 06.1999
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