Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Viranchee Joshi

Hyderabad

Summary

Results-driven Quality Specialist at Amazon Development Centre Pvt. Ltd, adept in SQL and process improvement. Spearheaded initiatives that enhanced audit compliance by 15% and reduced escalations by 25%. Proven ability to mentor teams and collaborate cross-functionally, leveraging advanced analytical skills to drive continuous improvement and strategic planning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Specialist

Amazon Development Centre Pvt. Ltd
Hyderabad
04.2022 - Current
  • Designed and deployed a SQL-based dashboard to track real-time audit performance; improved audit compliance by 15% in quarter over quarter
  • Launched “Rush Hour Audits” initiative by identifying low-performing time slots; led to a 12% increase in hourly throughput.
  • Analyzed 1000s of support tickets to detect high-risk escalation patterns and built a classification logic to automate early flagging; reduced escalations by 25%.
  • Partnered with product and tech teams to revise audit payload structures and SOPs, reducing recurring defects by 20%.
  • Conducted weekly RCA workshops and published productivity heat maps for leadership; used insights to recalibrate reviewer bandwidth allocation.
  • Mentored 3 new analysts, built peer learning materials, and led knowledge transfer on defect taxonomy and escalation triage.

Education

Bachelor of Engineering - Mechanical

Nagpur University
Nagpur
01.2021

Skills

  • SQL and Python
  • Advanced Excel
  • Power BI and Tableau
  • JIRA and Confluence
  • KPI and root cause analysis
  • Process improvement and audit compliance
  • Quality assurance and continuous improvement
  • Metric tracking and performance measurement
  • Cross-functional collaboration
  • Strategic planning and communication
  • Mentorship and documentation

Certification

CERTIFICATIONS

  • Google Data Analytics Professional Certificate – Coursera, Completed: December 2023
  • Microsoft Power BI Data Analyst Associate – Microsoft, Expected: August 2024
  • SQL for Data Science – Coursera, Completed: December 2024

Timeline

Quality Specialist

Amazon Development Centre Pvt. Ltd
04.2022 - Current

Bachelor of Engineering - Mechanical

Nagpur University

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