Viranchee Joshi
Hyderabad
Summary
Results-driven Quality Specialist at Amazon Development Centre Pvt. Ltd, adept in SQL and process improvement. Spearheaded initiatives that enhanced audit compliance by 15% and reduced escalations by 25%. Proven ability to mentor teams and collaborate cross-functionally, leveraging advanced analytical skills to drive continuous improvement and strategic planning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Centre Pvt. Ltd
Hyderabad
04.2022 - Current
- Designed and deployed a SQL-based dashboard to track real-time audit performance; improved audit compliance by 15% in quarter over quarter
- Launched “Rush Hour Audits” initiative by identifying low-performing time slots; led to a 12% increase in hourly throughput.
- Analyzed 1000s of support tickets to detect high-risk escalation patterns and built a classification logic to automate early flagging; reduced escalations by 25%.
- Partnered with product and tech teams to revise audit payload structures and SOPs, reducing recurring defects by 20%.
- Conducted weekly RCA workshops and published productivity heat maps for leadership; used insights to recalibrate reviewer bandwidth allocation.
- Mentored 3 new analysts, built peer learning materials, and led knowledge transfer on defect taxonomy and escalation triage.
Education
Bachelor of Engineering - Mechanical
Nagpur University
Nagpur01.2021
Skills
- SQL and Python
- Advanced Excel
- Power BI and Tableau
- JIRA and Confluence
- KPI and root cause analysis
- Process improvement and audit compliance
- Quality assurance and continuous improvement
- Metric tracking and performance measurement
- Cross-functional collaboration
- Strategic planning and communication
- Mentorship and documentation
Websites
Certification
CERTIFICATIONS
- Google Data Analytics Professional Certificate – Coursera, Completed: December 2023
- Microsoft Power BI Data Analyst Associate – Microsoft, Expected: August 2024
- SQL for Data Science – Coursera, Completed: December 2024
Timeline
Quality Specialist
Amazon Development Centre Pvt. Ltd
04.2022 - Current
Bachelor of Engineering - Mechanical
Nagpur University
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