Virat Baid

As Team Manager

Key Result Areas:

1. Spearheaded the development and implementation of a new client onboarding process, resulting in a reduction in onboarding time

2.Championed a client feedback initiative, leading to an increase in client satisfaction scores

3.Architected a data-driven approach to HR operations, resulting in an improvement in departmental efficiency

4.Forged strong relationships with key vendors, yielding cost savings for the HR department

5. Led a talent acquisition strategy that attracted and secured top talent, reducing time-to-fill

6.Cultivated a culture of engagement through employee recognition programs, leading to a decrease in employee turnover

7.Implemented a comprehensive HR compliance program, ensuring adherence to all regulatory requirements and minimizing legal risks

Key Highlights:

Orchestrated Operational Excellence ; led a team of 20-25 employees, streamlining daily operations and ensuring seamless functionality

Spearheaded Strategic Growth ; developed and implemented a strategic plan with impactful initiatives, optimizing processes to enhance efficiency and drive measurable business growth

Fostered Collaborative Synergy ; championed cross-functional collaboration, streamlining workflows, improving communication, and achieving key organizational objectives

Cultivated Client Relationships ; served as the primary point of contact for clients and stakeholders, expertly addressing inquiries, and resolving issues with a focus on building strong, lasting relationships

Empowered and Developed Talent ; provided leadership, coaching, & guidance to team members, fostering a culture of

accountability, innovation, & continuous improvement; supported team members with payroll and leave management inquiries

Senior Hiring Manager

Key Highlights

• Defining Job Requirements : Collaborates with HR to create clear job descriptions, outlining skills, qualifications, and responsibilities needed for the role.
• Screening and Interviewing : Reviews resumes, shortlists candidates, and conducts interviews to assess technical and cultural fit.
• Coordinating with HR : Works closely with HR teams to manage recruitment timelines, processes, and candidate communication.
• Decision Making : Evaluates candidate performance and makes final hiring decisions, often in collaboration with the interview panel.
• Onboarding Support : Assists in onboarding new hires to ensure a smooth transition into the team and company culture.

As Assistant Manager

Collaborated closely with Senior Operations Manager and Team Managers to drive performance improvements and strategic alignment through WBR (Weekly), MBR (Monthly), QBR (Quarterly), and YBR (Yearly) business reviews, contributing to data-driven decision-making and operational excellence.

Key Highlights:

Led a team of 10-15 colleagues as a Subject Matter Expert (SME) in US health and welfare and Payroll/Workforce Administration; developed and delivered comprehensive training programs for new hires, ensuring smooth onboarding

Streamlined client experience by spearheading a customer effort reduction project; implemented process improvements like unnecessary ticket audits, ticket reduction strategies, and heat check analysis, leading to significant reductions

Enhanced client satisfaction by creating a CSAT action plan and driving its successful execution, resulting in positive variance and improved client relationships

Boosted operational efficiency through innovative solutions; automated MEU file processing and implemented direct billing and payment for specific work groups

Championed knowledge sharing by creating a SharePoint website for the India location, housing client news and facilitating

information access for colleagues

Subject Matter Expert - 2017-2019

Key Responsibilities :

• Acted as a Subject Matter Expert, bridging knowledge gaps between teams and operations.
• Partnered with on-floor managers to align daily operations with business goals.
• Provided real-time support and guidance to frontline employees, ensuring seamless workflow.
• Monitored performance metrics to proactively address process gaps and training needs.
• Played a key role in maintaining operational efficiency and enhancing employee productivity.