Virat Mishra
Kanpur
Summary
Collective experience of over 8 years with one of India's largest Public Sector Banks. Proficiency in handling customer service keeping alignment with Management's objectives and common goal. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Manager
Bank of Baroda
04.2018 - Current
- Currently serving as Branch Head at Bank of Baroda, Rooma Branch since January, 2023.
- Served as Credit Manager at Bank of Baroda, Kanpur Main Branch from August, 2021 to January, 2023
- Served as Joint Manager and Operation In-Charge at Bank of Baroda, Asop Branch from October, 2019 to August, 2021.
- Served as Branch Head at Bank of Baroda, Nagaur Branch from April, 2018 to till October, 2019
- Performed managerial duties in different arenas of branch level banking viz. Branch Operations, Credit and as Branch Head.
- Maintained perfect alignment between management expectations and customer service.
- Directed all operational aspects including distribution, customer service, human resources, administration and sales in accordance with bank's objectives.
- During tenure as Credit Manager, assessed fund requirement of individual and non-individual applicants and assisted them with facilities accordingly.
- Provided better platform for government schemes for assistance of common public.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled various targets along with managing staff at branch level.
Assistant Manager
Erstwhile Vijaya Bank (Now Bank of Baroda)
05.2014 - 04.2018
- Served as Assistant Manager at various rural Branches of Erstwhile Vijaya Bank in Udupi, Karnataka viz. Thottam, Udupi Puttur and Uchila during probation period of 2 Years form May, 2014 to May, 2016.
- Served as Officer-in-Charge, Inspection and Compliance Department at Erstwhile Vijaya Bank, Regional Office Udupi from May, 2016 to April, 2017.
- Served as Assistant Manager, Operations at Vidhyadhar Nagar Branch, Jaipur of Erstwhile Vijaya Bank from April, 2017 to April, 2018.
- Performed root level banking at various rural places during probation and ensured customer service with empathy with organization's objectives at sight.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- During tenure as Inspection and Compliance Officer, performed risk assessments to understand risk level, significance and scope.
- Kept up to date with, and understand, relevant laws and regulations and monitored compliance with laws, regulations and internal policies.
- Managed 67 branches of Region with respect to compliance aspect.
Education
MBA - Finance
04.2020
BBA - Business Management
07.2012
Diploma in Computer Application And Programming - Computer Application
08.2008
Senior Secondary - Science
06.2008
Higher Secondary - Science
06.2006
Skills
- Financial Management
- Strategic Planning
- Communication
- Assist Customers
- Corporate Social Responsibility
- Team Leadership
- Issue and Conflict Resolution
- Manage Profitability
- Customer Service
- Staff Management
Photography
I love to capture photos of nature, landscapes, birds and animals. I am a contributor in Shutterstock.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager - Bank of Baroda
04.2018 - Current
Assistant Manager - Erstwhile Vijaya Bank (Now Bank of Baroda)
05.2014 - 04.2018
Indira Gandhi National Open University - MBA, Finance
CSJM University - BBA, Business Management
RSM PSDP - Diploma in Computer Application And Programming, Computer Application
UP Board - Senior Secondary, Science
U P Board - Higher Secondary, Science
Similar Profiles
ROHITKUMAR PRAJAPATIROHITKUMAR PRAJAPATI
Assistant Manager (Finance, Accounts & Taxation) at Baroda Global Shared Service Limited (Wholly Subsidy Bank of BarodaAssistant Manager (Finance, Accounts & Taxation) at Baroda Global Shared Service Limited (Wholly Subsidy Bank of Baroda
KAIVAL PATELKAIVAL PATEL
Manager - Finance, Accounts and Taxation at Baroda Global Shared Services Ltd. (Subsidiary of Bank of Baroda)Manager - Finance, Accounts and Taxation at Baroda Global Shared Services Ltd. (Subsidiary of Bank of Baroda)
Shrishti RathoreShrishti Rathore
Senior Executive at BARODA GLOBAL SHARED SERVICE WHOLLY OWNED BY BANK OF BARODASenior Executive at BARODA GLOBAL SHARED SERVICE WHOLLY OWNED BY BANK OF BARODA
Rekha SundavadraRekha Sundavadra
Executive at Bank of Baroda (Baroda Global Shared Services Ltd)Executive at Bank of Baroda (Baroda Global Shared Services Ltd)
Pragya DwivediPragya Dwivedi
Assistant Manager at Aditya Birla Fashion And RetailAssistant Manager at Aditya Birla Fashion And Retail