Virat Singh

• Maintain the highest standards of customer service for both inbound and outbound calls across all markets/function in order to ensure customer confidence, satisfaction and loyalty
• Provide first call resolution for Executive members, Premium Customers by carrying out the role of technical expert within the team to resolve queries or issues
• Responsible for checking Automated Ticket Sales report including reconciliation and related documents
• To maintain Data Protection and Confidentially for both staff and customers
• Responsible for self-development and product knowledge is kept up to date

• Manage the arrival and departure processes, ensuring smooth and efficient service and handle bookings, modification and cancellation while maximizing occupancy rates.

• Address guest inquiries and complaints, providing customer service to enhance satisfaction.

• Process payments, manage invoicing, and handle financial transactions accurately.

• Serve as a point of contact between guests and other hotel departments, ensuring requests are fulfilled and providing information about hotel amenities, local attractions, and services to enhance the guest experience.

• Maintain cleanliness and order in guest room and public areas, adhering to hygiene standards and monitor and restock supplies, including linens and toiletries to ensure availability.

• Skilled in using advance security equipment to screen passenger and Baggage to prevent prohibited items from being transported
• Trained to respond quickly and efficiently to emergency situations
• Effective verbal and Communication skills to coordinate with the passengers while boarding
• Verify passengers' identification and boarding passes to prevent unauthorized access

• Company Overview: International Airport Ahmedabad
• Worked with Airlines like Etihad and interacted with passengers, to assist them with a smooth transition and check in
• Worked at Check in and Boarding counters and made sure all passengers safely boarded their flight, also assisted passengers at arrival
• Got selected as CLC staff (Centralized Load Controller) for Etihad Airways within two months of joining
• Worked in capacity of the controller of A321-320 Etihad Airways flight
• International Airport Ahmedabad