Hi, I’m
Viren Adolf D'Sa
Assistant Guest Relations Manager
Mumbai,MH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
years of professional experience
3
Language Certifications [English, French, Spanish]
35
Countries Visited and Cultures Explored
6
Volunteer Projects
1
Teaching Certifications - English [TEFL]
2
Hotels I've been employed with
1
Travel Companies I've started
Work History
TAJ LANDS END HOTELMumbai, Maharashtra
Assistant Guest Relations Manager [Experience Manager]
07.2025 - Current
Job overview
- Curated & Conducted the Legacy Walk of the Hotel by imbibing the Portuguese, Colonial and Contemporary histories of the city with the history of the hotel.
- Forge relationships with guests and create unique wow moments to help enhance their stay, encourage repeat clientele and increase customer satisfaction scores.
- Conducted many-an-internal training for both Front Office Department Processes & General Knowledge Awareness on a regular basis.
- Handled the Intern Roster. Was in charge of their daily allocation, training, grooming and well being.
- Hosted many Hotel Award Functions and Guest Events at the hotel. These include the Managing Director’s Awards for best performing staff across the brand among others.
- Take care of and promote the varied Family Oriented activities organized by the hotel for the guests on weekends.
ANJUMAN-I-ISLAM INSTITUTE FOR HOTEL MANAGEMENTMumbai, Maharashtra
Guest Lecturer – BBA [Bachelor of Business Administration in Aviation]
01.2023 - 04.2026
Job overview
- Conducted bi-weekly lectures on Tourism including Travel Agency Operations and the Nature and Scope of the Tourism Industry to Graduate Students. This was done for one semester.
ZAMORIN OF BOMBAY TOURSMumbai, Maharashtra
Founder and Proprietor
06.2015 - 06.2026
Job overview
- Started a Travel and Experienced based Company, providing Tours, Authentic Experiences and Cultural Discussions to tourists and locals alike with an aim to bring people together through Cultural Understanding.
- Curated innovative tours and experiences customized to the interests of the clientele and thus promoting Mumbai as a “Seven Nights not enough Destination” through valued discussions, fun explorations and direct employment.
- Partnered with the Indian Navy, Hindustan Unilever, Total Oil, Nayara Energy, Maersk among others to conduct tours and discussions for high profile clientele.
- Featured in many periodicals including Verve magazine.
TAJ MAHAL PALACE HOTEL
Guest Experiences and Cultural Relations Manager
01.2009 - 01.2015
Job overview
- Awarded “Most Appreciated Employee” Award based on guest commendations for the FY 2012 – 2013 and FY 2013 – 2014.
- Conceived and conducted the “Heritage and Art Walks” of the hotel – Each is an hour long Walking Tour that showcases the History, Architecture and Artworks blending it with the Cultural Understanding of India as a destination.
- Oversee informal “Meet and Greet” networking with guests through coffee chats, lunches, etc. that helps build strong Brand Loyalty.
- Received numerous accolades, comments and guest references over a two year period – Taj Mahal Palace moved to the position #1 in Customer Satisfaction Rankings across all India Hotels in FY 2011 – 12.
- Developed several personal connections with guests, many of whom are now repeat customers and personal friends.
Education
SAINT XAVIER’S COLLEGEMUMBAI, INDIA
Master of Arts from Ancient Indian Culture & Archaeology
04.2022
University Overview
Thesis: “Decoding the lives of the Indo Portuguese Community and the Catholic Church of Portuguese Bombay through the Intramural Graves of the 19th and 20th Century present inside St. Andrew's Church, Bandra".
ASIAN COLLEGE OF TEACHERSMUMBAI, INDIA
Certificate Course from Teaching English as a Foreign Language
09.2023
University Overview
Completed a 120 hours online course.
INSTITUTE OF HOTEL MANAGEMENTGOA, INDIA
Bachelor of Science from Hospitality
05.2008
Skills
Student engagement
Public speaking
Presentations
Research and writing
Lecturing
Decision-making
Written communication
Interpersonal skills
Attention to detail
Relationship building
Multitasking
Excellent communication
Professionalism
Self motivation
Staff training and development
Cultural awareness
Complaint handling
Guest services
Guest complaint resolution
Guest communication
Concierge services
Hospitality best practices
Guest inquiry resolution
Customer rapport
Local attractions
Guest experiences
Guest relations
Training and mentoring
ADDITIONAL
- Completed my A2 level at Alliance Francaise de Bombay
- Avid reader of articles on History, Culture and general Philosophy & Current Affairs
- Passion for travelling – 35 Countries in 17 Years across 4 Continents – to learn the language and cultural diversity
SOCIAL GIVE BACK
- Support the education of a child from the Longleng District of Nagaland via WORLD VISION.ORG
- Taught English to under privileged students of the Colaba, Byculla and Mazagaon Municipal School, Mumbai as part of the Project Vidya [Bhavishaan] undertaken by the Rotary Club of Mumbai.
- Currently volunteer to teach English at the Mazagaon Talwadi Municipal School under Innerwheel Udaan Project
TRAVEL
I have traveled to 35 nations across 4 continents to learn the language, cultural traits and to understand how through social and cultural connects we are all interrelated. This has helped me break down cultural barriers and helped improve customer satisfaction at my current job.
Timeline
Assistant Guest Relations Manager [Experience Manager]
TAJ LANDS END HOTEL
07.2025 - Current
Guest Lecturer – BBA [Bachelor of Business Administration in Aviation]
ANJUMAN-I-ISLAM INSTITUTE FOR HOTEL MANAGEMENT
01.2023 - 04.2026
Founder and Proprietor
ZAMORIN OF BOMBAY TOURS
06.2015 - 06.2026
Guest Experiences and Cultural Relations Manager
TAJ MAHAL PALACE HOTEL
01.2009 - 01.2015
ASIAN COLLEGE OF TEACHERS
Certificate Course from Teaching English as a Foreign Language
INSTITUTE OF HOTEL MANAGEMENT
Bachelor of Science from Hospitality
SAINT XAVIER’S COLLEGE
Master of Arts from Ancient Indian Culture & Archaeology