Summary
Overview
Work History
Education
Skills
Projects Driven
Timeline
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Viren Dharia

Senior Operation Manager - Diagnostics
Mumbai

Summary

A Senior Manager with extensive experience in the diagnostic industry. Proven track record of driving operational excellence, strategic planning, and cross-functional collaboration to achieve organizational objectives.

Overview

9
9
years of professional experience

Work History

Senior Manager - Diagnostics

PharmEasy And Thyrocare
03.2023 - Current

Playing a pivotal role in driving operational excellence, process improvement, and cross-functional collaboration to ensure the seamless execution of our blood sample collection service.

  • Lead the central control tower team responsible for ensuring order adherence, execution, and timely delivery within defined Turnaround Time (TAT).
  • Sync up with stakeholders from cross-functional teams to identify opportunities for process improvement and enhance overall service delivery.
  • Utilize data insights provided by the analytics team to drive strategic decision-making and optimize operational performance.
  • Collaborate with tech team to integrate new tools and systems that help streamline the operations and improve efficiency
  • Optimizing resource allocation across the function to meet the service demands during peak periods
  • Maintain quality assurance standards ensure accuracy and compliance with regulatory requirements in blood sample collection processes
  • Identify potential risks and proactively design strategies to avoid or minimize disruptions safeguarding the integrity of the blood sample collection
  • Collaborate with customer experience teams to gather feedbacks on NPS, address customer concerns and prepare a process improvement plan.
  • Prepare performance metrics and KPIs to measure the effectiveness and track progress of the operational processes

Operations Manager - Diagnostics

PharmEasy
07.2019 - 03.2023

Driving the execution and adherence of partner labs and third-party phlebotomy vendors, ensuring seamless operations and exceptional service delivery.


  • Drive the overall execution and adherence of partner labs and third-party phlebotomy vendors, ensuring compliance with service standards and contractual agreements.
  • Lead and manage a team of 10 team leaders responsible for overseeing day-to-day ground operations, ensuring efficient resource allocation and optimal performance.
  • Onboard diagnostics labs as service partners on the platform, establishing mutually beneficial partnerships and expanding the network of service providers.
  • Negotiate commercials with vendors, ensuring favorable terms and pricing structures while maintaining profitability for the organization.
  • Utilize data analytics to generate insights on product performance and customer preferences, identifying opportunities for product optimization and marketing strategies.
  • Prepare and list packages on the platform, including full-body checkups and other diagnostic services, ensuring accurate descriptions, pricing, and availability.

Warehouse Operations Manager

PharmEasy
06.2017 - 06.2019

Overseeing the efficient functioning of the warehouse operations, ensuring seamless management of inventory, and optimizing processes to meet customer demands effectively.


  • Oversee the inbound and outbound lines of inventory, ensuring accurate tracking, timely replenishment, and efficient storage of medicines and healthcare products.
  • Streamline the overall inward and outward process by liaising with relevant stakeholders in supply chain management, optimizing processes, and ensuring smooth coordination to meet operational targets.
  • Successfully manage high-volume periods by effectively allocating resources, optimizing manpower, and maintaining a smooth workflow at scale to meet customer demands.
  • Utilize data insights to procure and stock medicines strategically, implementing Just-In-Time (JIT) practices to avoid overstocking and ensure availability of fast-moving products.
  • Collaborate closely with developers and product managers to identify and implement features that enhance warehouse operations, streamline stocking and picking processes, and improve overall efficiency.
  • Coordinate with delivery hubs to ensure timely delivery of packets, optimizing routes and schedules to meet delivery timelines and enhance customer satisfaction.
  • Regularly monitor inventory levels, analyze trends, and forecast demand to prevent stockouts and overstocking of line items, ensuring optimal inventory management.
  • Learn and adapt quickly to new technology and processes, staying abreast of industry trends and best practices to drive continuous improvement and innovation in warehouse operations

Retail Operations Manager

PharmEasy
09.2015 - 06.2017

As a Retail Operations Manager at PharmEasy, I was responsible for overseeing the seamless functioning of our multiple retail stores, ensuring efficient operations, and delivering exceptional customer experiences.


  • Oversee the daily operations of multiple retail stores, ensuring smooth functioning and adherence to operational standards.
  • Strategize and implement measures to reduce workflow Turnaround Time (TAT) to minimize last-minute delivery hurdles and enhance customer satisfaction.
  • Collaborate with the leadership team to identify opportunities for enhancing features and processes that contribute to operational efficiency and customer satisfaction.
  • Monitor daily cash flows, identify and address discrepancies, and minimize inventory shrinkages to optimize store profitability.
  • Prepare and analyze daily, weekly, and monthly performance reports of retail stores to track key metrics and identify areas for improvement.
  • Manage a fleet of delivery agents, ensuring timely order deliveries within defined TAT while maintaining service quality standards.
  • Monitor team attendance and punctuality, implementing corrective measures as needed to ensure optimal staffing levels and operational efficiency.
  • Address customer issues promptly, identify recurring problems, and recommend process improvements to prevent long-term issues.

Education

Bachelor of Management Studies - Business Administration And Management

Sydenham College of Commerce And Economics
Mumbai, India
08.2012 -

Skills

Data driven decision making

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Projects Driven

  • Successfully setting up a warehouse facility in Ahmedabad from initial planning stage to operational readiness
  • Leading the OTOF (On time or free) project from the front.
  • Revamping the catalog of tests and packages on the platform

Timeline

Senior Manager - Diagnostics

PharmEasy And Thyrocare
03.2023 - Current

Operations Manager - Diagnostics

PharmEasy
07.2019 - 03.2023

Warehouse Operations Manager

PharmEasy
06.2017 - 06.2019

Retail Operations Manager

PharmEasy
09.2015 - 06.2017

Bachelor of Management Studies - Business Administration And Management

Sydenham College of Commerce And Economics
08.2012 -
Viren DhariaSenior Operation Manager - Diagnostics