Viren Shah
Ahmedabad
Summary
Dynamic operations leader with a proven track record at Creatofox Communication Pvt Ltd, excelling in operational strategy and team leadership. Spearheaded process improvements that enhanced efficiency and customer satisfaction, while fostering strong vendor relationships. Adept at budgeting and cost control, driving revenue growth through innovative training programs and effective project coordination.
Overview
3
3
years of professional experience
Work History
Director of Operations&sales
Creatofox Communication Pvt Ltd
Ahmedabad
10.2024 - Current
- Coordinated daily operations to enhance workflow efficiency across departments.
- Developed and implemented operational policies to streamline processes effectively.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Oversaw inventory management procedures to maintain optimal stock levels.
- Facilitated staff training sessions to improve team performance and productivity.
- Analyzed operational data to identify areas for improvement and innovation.
- Collaborated with cross-functional teams to support project execution and alignment.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Maintained budgeting documents for accurate tracking of expenses.
- Successfully improved employment turnover through creating incentive and training programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Branch Manager
Creatofox Communication Pvt Ltd
Ahmedabad
03.2022 - 09.2024
- Supervised daily operations to ensure efficient branch performance.
- Managed team schedules and delegated tasks to enhance productivity.
- Developed training programs to improve staff skills and knowledge.
- Implemented customer service initiatives to enhance client satisfaction.
- Analyzed sales data to identify trends and optimize inventory management.
- Resolved customer complaints effectively to maintain positive relationships.
- Ensured compliance with company policies and regulatory requirements consistently.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Education
PGDM - Human Resources Development
MGLI
Ahmedabad04-2017
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gujarat University
Rajkot03-2014
Skills
- Operational strategy
- Policy development
- Vendor management
- Customer relationship management
- Team leadership
- Project coordination
- Process improvement
- Workforce planning
- Business management
- Operational efficiency
- Advertising campaign development
- Operations management
- Employee engagement
- Team building
- Budgeting and cost control
- Revenue growth
Timeline
Director of Operations&sales
Creatofox Communication Pvt Ltd
10.2024 - Current
Branch Manager
Creatofox Communication Pvt Ltd
03.2022 - 09.2024
PGDM - Human Resources Development
MGLI
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gujarat University
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