Virender Guleria
Kangra,HP
Summary
To contribute to a dynamic, service-oriented organization that values dedication, continuous learning, and a strong focus on customer satisfaction, while providing opportunities for professional growth, skill enhancement, and long-term career development.
Overview
2
2
years of professional experience
Work History
Technical Administrator – UIDAI Project
I Grandee Software Management Service Pvt. Ltd.
Madurai, Tamil Nadu
01.2013 - 06.2015
- Provided end-to-end technical administration for the UIDAI project.
- Installed and configured Microsoft Windows Servers (2008/2008R2/2012), DNS, VPNs, and managed backup & restoration processes.
- Worked with virtualization platforms including VMware.
- Installed and configured Linux servers and managed email servers (Gmail EMA).
- Coordinated with vendors and ensured smooth IT operations across the project.
- ISPL Projects
- Major Project 1: Password-Based Door Lock Security System
- Led the IT infrastructure and systems support as part of a secure access control initiative.
- Installed, configured, and maintained operating systems (Windows XP to 10) and provided troubleshooting support across all user levels.
- Deployed and managed enterprise applications including SAP, Opera, Micros, Genius, Oracle Client (9i/11g), and barcode solutions.
- Provided cross-platform support for Ubuntu Linux and macOS systems.
- Ensured secure access and encryption via antivirus management (Antivirus server, Sophos firewall) and implemented remote access tools (MSTSC, VNC Viewer, TeamViewer, Any Desk)
- Installed and configured EPABX systems and surveillance setups (CCTV & NVR), including user role creation and management.
- Managed L2 switch installations, VLAN configurations, and resolved network-level issues.
- Oversaw IT asset inventory and coordinated printer sharing, network printing, and hardware troubleshooting.
- Supported vendor management and AMC coordination to resolve escalated service issues promptly.
- Major Project 2: Six Sigma – Productivity Enhancement Project
- Contributed to a Six Sigma initiative aimed at improving the IT work environment and user efficiency.
- Streamlined helpdesk operations and reduced incident resolution time across production departments.
- Documented daily activities and provided structured monthly reports for performance tracking.
- Played a key role in analyzing IT support gaps and implementing solutions that enhanced user satisfaction and minimized downtime.
- Minor Project: IT Survey Form in G Cloud
- Designed and executed an internal IT feedback survey using G Cloud tools.
- Collected and analyzed user feedback to identify improvement areas in IT service delivery.
- Leveraged insights to optimize IT processes and align support with business requirements
Education
MBA - IT
LPU
01.2019
BSC - IT
PTU
01.2011
Skills
- Server & Network Support
- Windows Server (2008/2008R2/2012) setup & admin
- DNS, VPN config, server backup & restore
- VMware virtualization, Linux server setup
- Email server (EMA), firewall rules, VLAN & L2 switch handling
- Desktop & Application Support
- OS install & troubleshooting (Windows XP–10)
- App/software setup, driver updates
- Network, Wi-Fi, and printer sharing
- MS Office & Outlook config and support
- Barcode apps with Oracle Client (9i/11g)
- Antivirus mgmt (Symantec, Sophos), encryption
- Support for Ubuntu Linux & macOS
- SAP, Opera, Micros, Genius installations
- Remote Access Tools
- MSTSC, VNC, Damware, TeamViewer, AnyDesk, Ammy Admin
- Additional IT Operations
- IT asset & inventory tracking
- CCTV/NVR setup & user roles
- EPABX system handling
- Vendor coordination & AMC support
- Helpdesk mgmt & production floor support
- Daily/Monthly reporting & documentation
- SAP
- Basic understanding of business processes in SAP MM (Material Management), PP (Production Planning), and SD (Sales and Distribution) modules, and basic Module
- MM: Procurement processes including purchase requisition, purchase orders, goods receipt, inventory management, and vendor master data
- PP: Production workflows like MRP, work center scheduling, BOM, and production order processing
- SD: Sales order management, delivery, billing, customer master data, and pricing
- Awareness of integration between MM, PP, and SD for seamless business operations
Timeline
Technical Administrator – UIDAI Project
I Grandee Software Management Service Pvt. Ltd.
01.2013 - 06.2015
BSC - IT
PTU
MBA - IT
LPU