Virender Kumar

In June 2019 got promoted as a Relationship Manager and my role was to handle the team of 7 to 8 numbers of people and guide them to achieve the target very easily, provided guidance and instruction to a working team about their specific role to achieve their given targets very easily, overseeing progress towards goals, and coaching team members as needed

• Always guided the team members to the right direction whether it is about the data, daily sales tracker, CRM, Products and also taught them how you can pitch to the client, how you can give service to them so they can easily give you the renewal
• I maintained the Excel sheet of each and specific roles, targets, renewal, revenue and more of targeted customer and guided the team members as well for the same
• I ranked on the top of the Pan India list of manager in year 2020 and 2021 in the term of generating revenue per client, renewal and our team got awarded for the same
• We worked as a team and easily achieved the targets given by the Branch manager of 20 lakhs to 25 lakhs as well as 70% renewal
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
• Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
• Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
• Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
• Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
• Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
• Negotiated and closed complex deals with key clients, securing significant revenue streams.

• I joined Indiamart as Assistant manager and my major role was to service their paid customer and generate revenue from them through selling premium plans like Trust seal, Star supplier, Leader supplier, City listing
• While this worked on CRM portal, maintained my sheet for specific client, worked on different profiles of our client in different industries and I worked in more than 100 of business industries and service them and generated revenue
• I easily achieved my targets of 3.5 lakh to 4 Lakh per month as per client count given by the relationship manager and worked as a team, through hard work and smart work as well
• I also ranked top in terms of renewal count and awarded for the same through huge incentives and tours
• After that got shortlisted for the RM post and got promoted as well
• Emerging Star of the Month April 2015
• Maha login Day winner July 2015
• Maha Renewal Day winner June 2015

• I joined as Business Development role where my prime role was to sale the premium card like Gold, Silver, and Platinum to our key clients
• We were in the team of retail outlets of American Express
• By telling the benefits of the client we use to sale the credit cards and in that we used our skills like communication, shortlisting key clients, team work and actively achieved the given targets

• Working with cyber geek shop as a business Analyst from August 2012 to July 2013 and responsible for client complaint and resolving his issues regarding website online promotion and taking care of approx
• 1000 client renewal
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.