Virender Kumar
Panipat
Summary
Dynamic Operations Manager with a proven track record at India Kites24, excelling in client servicing and cross-functional team leadership. Expert in strategic planning and execution, I drive operational efficiency and enhance client satisfaction. Skilled in digital marketing tools, I effectively analyze KPIs to identify growth opportunities and resolve challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager, Client Experience
India Kites24
12.2019 - Current
- Possess deep knowledge and understanding of social media tools, digital platforms, and marketing automation software
- Monitor and manage clients’ digital presence to ensure consistency, engagement, and optimal performance across channels
- Lead cross-functional team meetings to align on campaign strategies, resolve execution challenges, and troubleshoot operational issues
- Coordinate with content, design, SEO, and paid media teams for seamless project execution and timely delivery
- Establish and implement SOPs to improve internal workflows, productivity, and inter-departmental coordination
- Serve as the primary point of contact for client servicing, ensuring effective communication, timely updates, and high client satisfaction
- Analyze campaign KPIs and operational metrics to track performance and identify improvement areas
- Support business development team in preparing proposals, scoping new projects, and onboarding new clients
- Oversee team scheduling, resource allocation, and performance tracking to meet campaign and organizational goals
- Supervise invoicing, budgeting, and reporting in coordination with the finance team
- Facilitate hiring, training, and mentoring of new team members to strengthen the team and ensure process adherence
- Ensure operational compliance with digital policies, data protection norms, and internal quality standards
Area Manager
Next Education Pvt. Ltd.
04.2018 - 12.2019
- Led B2B sales efforts across a defined geographical area, targeting schools and educational institutions
- Achieved and exceeded monthly and quarterly sales targets through strategic planning and consistent follow-ups
- Conducted meetings and presentations with school management, principals, and decision-makers to pitch EdTech solutions
- Built strong relationships with stakeholders to facilitate long-term business growth and client retention
- Collaborated with internal teams to ensure timely product demos, proposal submissions, and technical support
- Managed the complete sales cycle from lead generation to negotiation and final closure
- Organized and executed teacher training sessions to support product implementation and improve user engagement
- Maintained and updated CRM tools for tracking leads, forecasting sales, and preparing regular performance reports
- Identified new business opportunities, market trends, and competitor activities to adapt strategies accordingly
- Provided post-sales support to ensure client satisfaction and resolve any operational issues
Assistant Professor
Samalkha Group of Institutions
06.2017 - 02.2018
- Delivered lectures and conducted academic sessions in management and commerce-related subjects, ensuring curriculum alignment and student engagement
- Designed course material, assignments, and assessments to enhance conceptual understanding and practical application
- Mentored students on academic progress, career development, and personal growth
- Collected and analyzed student performance data to identify gaps and implement improvement strategies
- Played an active role in departmental activities, including syllabus planning, result analysis, and academic audits
- Participated in organizing academic events, seminars, and workshops to foster holistic student development
- Served as an active member of the organizing committee for the annual Tech Fest, contributing to event planning, coordination, and execution
- Engaged in continuous learning and faculty development programs to stay updated with the latest teaching methodologies and industry practices
Business Development Manager
Axis Bank
08.2013 - 08.2014
- Generated new business leads through field visits, referrals, and cold calling
- Converted leads into active customers and onboarded them into suitable banking products
- Built and maintained strong relationships with clients to promote customer retention and cross-selling
- Achieved and exceeded sales targets assigned by the branch sales manager
- Participated in promotional campaigns and roadshows organized by the bank
- Maintained daily activity reports and updated CRM with lead and client interactions
- Coordinated with the branch operations team for smooth account opening and service delivery
Computer Operator
Indian Oil Corporation Ltd.
06.2012 - 06.2013
- Generated bills and managed tender-related documentation using SAP software
- Acted as the site in-charge, overseeing day-to-day administrative and operational tasks
- Coordinated and supervised the work of other computer operators to ensure timely execution of processes
- Maintained accurate digital records and documentation for internal and audit purposes
- Prepared and submitted daily, weekly, and monthly operational reports to management
- Ensured smooth functioning of IT systems at the site and coordinated with the technical team for troubleshooting
- Maintained confidentiality and data integrity in all documentation and reporting tasks
- Supported procurement and logistics operations by updating and managing supply chain data
Education
MBA - Finance & Marketing
Kurukshetra University
Kurukshetra, India08-2016
Bachelor of Commerce - Commerce
I.B. (PG) College
Panipat, India05-2012
12th - Commerce
Arya Boys Senior Secondary School
Panipat, India04-2009
Skills
- Client Servicing & Relationship Management: Skilled in handling key clients across industries, ensuring satisfaction through clear communication, timely delivery, and value-driven service
- Cross-Functional Team Leadership: Proven ability to lead and coordinate teams across digital marketing, HR, sales, and design to achieve project and business goals
- Strategic Planning & Execution: Adept at developing and implementing SOPs, marketing strategies, and sales plans to drive operational efficiency and business growth
- Effective Communication & Problem Solving: Strong communicator with the ability to troubleshoot operational issues, mediate challenges, and ensure smooth project execution across teams
Additional Information
- Proficient in leveraging AI-powered tools for data-driven customer insights, audience segmentation, and behavior analysis to enhance targeting and personalization.
- Experienced with AI-based content generation and SEO optimization tools for creating engaging and relevant digital content efficiently.
- Skilled in using AI chatbots and conversational agents to improve customer engagement, lead generation, and support automation.
- Familiar with programmatic advertising platforms that automate ad buying and optimize budget allocation for maximum ROI.
- Adept at implementing AI-driven email marketing automation for personalized campaigns and improved open and conversion rates.
- Utilized AI social media monitoring and sentiment analysis tools for brand reputation management and competitive analysis.
Certification
- Reiki Healing - 2 Months
- Yoga Trainer - 1 Month
- Meditation Teacher - 4 Hours
Timeline
Operations Manager, Client Experience
India Kites24
12.2019 - Current
Area Manager
Next Education Pvt. Ltd.
04.2018 - 12.2019
Assistant Professor
Samalkha Group of Institutions
06.2017 - 02.2018
Business Development Manager
Axis Bank
08.2013 - 08.2014
Computer Operator
Indian Oil Corporation Ltd.
06.2012 - 06.2013
MBA - Finance & Marketing
Kurukshetra University
Bachelor of Commerce - Commerce
I.B. (PG) College
12th - Commerce
Arya Boys Senior Secondary School
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