Overall 21+ years of experience in Project Management, tool implementation, process transition, and monitoring resolution closures and cause aging to ensure timely resolution. Lead implementations independently from inception to process stabilization, managed live and onshore transitions. Expertise in mapping business requirements and coordinating in developing and implementing processes in line with preset guidelines. Co-ordinate with key stakeholders, ensure smooth closure of the project, calling out risk elements based on situational changes. Conduct and lead an onsite workshop for solution and design. Requirement analysis, data massaging, tool set up, conduct training & User Acceptance Testing execution, and go-live movement. Proficient in analyzing process gaps/risks, building robust controls to mitigate risk and meet daily service levels, operational and quality targets