Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
SalesAssociate

VIRENDER RAWAT

Customer Support Executive
Faridabad

Summary

Experienced Customer Support and Logistics Specialist with 12+ years in spare parts management, customer service, warehouse operations, and logistics oversight. Known for optimizing workflows, reducing delivery delays, and improving customer satisfaction. Skilled in Oracle R12, MIS reporting, and team coordination. Seeking a role in a progressive company that leverages innovative tools and AI-driven logistics solutions.

Overview

24
24
years of professional experience
2
2
Languages

Work History

Customer Support Executive (Logistics)

Escorts Kubota Ltd.
12.2022 - Current
  • Ensured timely delivery of spare parts to customers.
  • Maintained daily MIS reports; monitored escalated customer issues.
  • Handled damage and shortage claims and coordinated replacements.
  • Delivered a positive service experience through proactive support.
  • Coordinated with marketing department to ensure alignment on product announcements and customer communications.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Supervisor (Logistics)

Escorts Kubota Ltd.
07.2018 - 11.2022
  • Organize and compile dispatch report data.
  • Managed invoice printing and material gate pass generation.
  • Ensured accuracy of e-way bill documentation.
  • Managed dispatch schedules with transporters and warehouse teams.
  • Supervised operations for timely and safe dispatches.
  • Enforced safety compliance and documentation accuracy.

Warehouse Operations Supervisor

Escorts Kubota Ltd.
02.2013 - 06.2018
  • Managed customer order processing, including booking, picking, and packing.
  • Resolved non-pick problems to ensure precise deliveries.
  • Supported billing processes in high-demand times.
  • Enhanced safety awareness among team members.
  • Ensured inventory rotation using FIFO method.
  • Maintained 5S standards to ensure efficient and clean work environment.
  • Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
  • Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.

Computer Operator – Import/Export

Trans Global Shipping
08.2008 - 12.2013
  • Managed import/export data entries and documentation.

Computer Operator – Export Dept.

S Anand Cargo Movers
05.2006 - 07.2008
  • Maintained export documentation and digital records.

Personal Assistant

Tilak Export
05.2003 - 04.2006
  • Performed administrative coordination and communication support.

Computer Operator

Havells India Ltd.
07.2001 - 04.2003
  • Handled inventory records and general data management.

Education

Bachelor of Commerce - B.Com

Swami Vivekanand Subharti University
Meerut

Skills

Software: MS Office Suite, Internet Applications

Personal Details

  • Date of Birth: 29 August 1979
  • Marital Status: Married
  • Nationality: Indian

Timeline

Customer Support Executive (Logistics)

Escorts Kubota Ltd.
12.2022 - Current

Supervisor (Logistics)

Escorts Kubota Ltd.
07.2018 - 11.2022

Warehouse Operations Supervisor

Escorts Kubota Ltd.
02.2013 - 06.2018

Computer Operator – Import/Export

Trans Global Shipping
08.2008 - 12.2013

Computer Operator – Export Dept.

S Anand Cargo Movers
05.2006 - 07.2008

Personal Assistant

Tilak Export
05.2003 - 04.2006

Computer Operator

Havells India Ltd.
07.2001 - 04.2003

Bachelor of Commerce - B.Com

Swami Vivekanand Subharti University

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