Virender Singh

Seeking an organization where skills and abilities in the information technology industry can be utilized for professional growth. Resourceful, innovative, and flexible.

• Handled customer queries through multiple communication channels such as phone, email and chat.
• Effectively addressed and resolved customer issues with efficiency.
• Offered technical assistance during virtual conferences as well as face-to-face meetings.
• Ensured video conferencing equipment consistently remained up to date through regular maintenance, updates and upgrades.
• Achieved minimized downtime through consistent system monitoring, timely firmware updates, and proactive maintenance.
• Enhanced video conferencing quality by sourcing and determining optimal equipment requirements for consistent delivery.
• Executed tasks related to the installation, maintenance, and operation of MTR and Zoom Room setups.
• Kept documentation regarding video conferencing systems, configurations, and problem-solving methods accurate and timely.
• Offered support in troubleshooting user difficulties with audio, video, and conference functionalities.
• Provided prompt intervention to tackle problems that could disrupt continuous communication or meetings.

• Knowledge of cloud technologies like XMS Cloud, Poly lens, Crestron Xio Cloud, AWS Cloud.
• Knowledge of AWS cloud services EC2, S3, VPC, S3 Glacier, Route 53, RDS Database, EFS etc.
• Working on Video conferencing devices like Poly, Crestron, Cisco, Logitech, Jabra, Barco, QSC etc.
• Working on Microsoft Teams, Zoom meeting, Cisco WebEx meeting.
• Working knowledge of Poly studio, X50, X52, Trio 8800, Barco click share, Barco Video wall, Crestron UC-Flex, Crestron NVX, Crestron TX-RX, QSC, Jabra Panacast 50, Logitech Meetup, Rally Bar, scribe etc.

• Microsoft Teams Rooms Technical Solutions Professional 2024
• AVIXA Microsoft Teams Rooms Training
• Crestron Core, Crestron Certified Digital Media Engineer DMC-E-4K, Crestron Flex for Microsoft Teams Rooms Solution
• Yealink Certified Video Conferencing Solution Specialist, Yealink Microsoft Teams Solution Technical certification
• Panacast 50 Video Bar, Panacast 50 Technical, Panacast 20 Technical
• Zoom Virtual Agent, Zoom Contact center
• Dante Level 1,2 and Level 3 (2nd Ed)
• AWS Certification From SSDN technology

• Father's Name: Sh. Veerpal Singh
• Date of Birth: 08/28/92
• Gender: Male
• Nationality: Indian

• English
• Hindi

I hereby certify that the information provided above is completely true to best of my knowledge.