Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Location Preference
Timeline
Generic
Virendra Kumar

Virendra Kumar

Jamshedpur

Summary

Dynamic QA Manager with proven track record at TATA Steel Downstream Products Ltd., proficient in driving process improvements and elevating customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager in QA & PC Department

TATA Steel Downstream Products Ltd.
Jamshedpur
03.2024 - Current
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance reviews for team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with regulatory requirements and industry standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.

Assistant Manager in QA Department

Ramkrishna Forgings Ltd.
Jamshedpur
03.2016 - 03.2024
  • Managing entire QA Operations of various Steel Coil Products, Forged and Fully Machined automotive components
  • Driving the TQM (Total Quality Management) process of the unit.
  • Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products; preparing accurate documentation, and performing statistical analysis.
  • Employing high level of technical expertise to develop new processes and creatively solving identified problems
  • Effectively executing inspection protocols, SOPs, Forms, and study reports
  • Providing appropriate technical support to manufacturing and investigations staff within areas of specialty
  • Researching and implementing new methods and technologies to enhance operations, while suggesting improvements into existing methods and procedures, and improving operational effectiveness by practicing 5S
  • Approving or rejecting raw materials with respect to quality standards and record quality performance
  • Managing manufacturing quality: process audit, product audit, developing and updating inspection working instructions and control plans, quality awareness training, process non-conformity goods disposal, and so on
  • Communicating with clients & merchants to improve and develop business relationships, in addition to maintaining constant follow-up on their feedback
  • Managing SIPOC, High Level Process Map, Process Sigma Calculator, Pareto, Correlation matrix, Hypothesis Testing, Cause & Effect Diagram, X BAR/R Control Charts, and Standard Graphs
  • Designing, developing and maintaining various documentations and system monitoring of IATF 16949:2016 & ISO 45001:2018
  • Identifying resource requirements and assigning responsibilities to the sales team while ensuring effective coordination amongst all
  • Formulating the corporate strategy and providing business consultancy for organization's sales management operations leading to an increase in cost savings & client satisfaction
  • Coordinate IATF 16949:2016 & IRIS 22163:2023 internal Audit and external Audit.
  • Customer complaint handling to insure effective resolution of non-conformities to enhance customer delight.
  • Performed as Quality Management System In-charge and managed the documentation processes, regular system audits for IATF 16949:2016, IRIS22163:2023 & ISO 45001:2018
  • Led the inspection raw material, manufacturing process & pre-dispatch of hot & cold rolled/galvanized flat products for Automobile (including High-end/Skin Panel), General Engineering & Roofing Application for various auto customers such as Toyota, Nissan, Ford, MSIL, Mahindra, Hyundai, Bajaj, TVS, Honda through Steel Major such as Tata Steel Ltd. & JCAPCPL (a 50:50 JV of Tata Steel and Nippon Sumitomo Metal Inc.)
  • Led the Quality Assurance team for various Forged and Machined Components of Customer Such as TATA motors, Volvo, Scania, MAN, Daimler, Ford, DANA, Railway (ICF, MCF, RCF) etc.
  • Resolved customer complaint through web portal CCMS (voc.tspdl.com) and developed various corrective measures in accordance to IATF 16949:2016 along with 8D Format.
  • Involved in developing new components from initial stage to stage of production and also Involved in monthly plant review meeting and departmental meeting. Doing Supplier process audit related to semi-finish machining components. Inspection of final fixture inspection including all incoming parts related to fixture.
  • Maximized output of TSPDL - CR plant from monthly avg. of ~18 KT to ~20KT through Operations Exploitation
  • Managed project to eliminate Rank A or safety related defects in product & process applications.
  • Handled the Layout Modification & Infrastructure design, Implementation of fixtures as per user requirement and Line study & time study.
  • Coordinated for Implementation and Maintenance of QS (Quality System) within departments. Handling the internal Customers as well as project related Suppliers
  • Identified the scope of improvement by maintaining the quality and yield of product consistently and maintaining safety in the process and equipment as well as with operating personnel.
  • Ability to conceptualize the processing for the product development with careful & sophisticated quality control measures in compliance to specified standards while performing root-cause analysis to prevent any re-occurrences & defective issues.
  • Working exposure on GD&T, 7QC tools, Lean Six Sigma (DMAIC Methodology).

Education

B.Tech. - Mechanical Engineering

Punjab Techinal University
Punjab
01.2015

Intermediate -

BSEB PATNA
Patna
01.2011

Skills

  • SAP R/3 Module
  • Oracle based EPA-IS
  • Advance Excel
  • APQP
  • PPAP
  • PFMEA
  • Control Plan
  • MSA
  • SPC
  • Quality system
  • Manufacturing Process Audits
  • Problem Solving
  • CARs
  • Six Sigma
  • Lean Tools
  • 5S
  • IATF16949:2016
  • ISO 45001:2018
  • TPM
  • TQM Implementation
  • Process improvement
  • Statistical analysis
  • Customer satisfaction
  • Team leadership
  • Technical support
  • Problem solving
  • Time management
  • Customer relationship management (CRM)

Certification

  • Lean Six Sigma Green Belt Certification, 2021, 40 hours of online training with basic stats
  • ISO/TS 22163:2017 (IRIS), Internal Auditor, 2020, 3 days of online training with audit assignments and audit findings
  • Microsoft Excel Workshop, 2022, 3 hours' online workshop attended from IRA EDU-TECH, a MSME recognized organization
  • Training on Automation (PLC, SCADA), 2014, From IITP Delhi (July'14 to Oct-14)

Accomplishments

  • Won 3rd prize in quiz competition during quality month celebration in Nov'18.
  • Got rewarded for Best Kaizen (Jan'2018 & June'18) & Awarded by RKFL for safety slogan & essay writing in March-2018.
  • Got rewarded for best employee of the year from QA machining section in Dec-2022 & Nov-2017.
  • Successfully developed multiple vendors for machined components supply used in BC lever and Boss assembly from 2018-24.

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 01/02/93

Location Preference

India, Northern India

Timeline

Manager in QA & PC Department

TATA Steel Downstream Products Ltd.
03.2024 - Current

Assistant Manager in QA Department

Ramkrishna Forgings Ltd.
03.2016 - 03.2024

B.Tech. - Mechanical Engineering

Punjab Techinal University

Intermediate -

BSEB PATNA

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