VIRENDRA PAL
Vikhroli West, Mumbai
Summary
To work to my optimum level for the betterment of the company/organization and to make a mark as a distinguished professional in an organization.
Overview
14
14
years of professional experience
Work History
Hospitality Manager
Sodexo
02.2024 - Current
- Responsible for producing and presenting food items to match customer and client expectations and Sodexo Indian standards while maintaining and continuously improving the operation's efficiency and profitability.
- Ensure that safety and hygiene policy is strictly followed at the site
- Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality
- Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
- Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and process
- Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time
- Operational ownership of all the QMHSE and H&FS processes
- Timely communication of all possible on site hazards to the concerned department.
SHORE EXCURSION STAFF
Ambition Ambassador Cruise Lines
07.2022 - 10.2023
- Responsible for sale of tours and private arrangements
- Assists in tour dispatches, guest check-in, departures and returns, flow of operation, manifests, etc
- Assists in the preparation of a port of call including but not limited to ticketing, preparation for dispatch, and shuttle preparation
- Counting the ticket numbers and comparing the amount towards the actual numbers in the system
- Looks for discrepancies, correct in the system, and finally communicate with the supervisor any findings
- Provides exceptional Customer Service including booking sailors on Tours based on preferences, administer refunds if warranted, complaints, issues and port information
- Auditing Tours: Ensures that the tours run as described and that Company standards are met.
RECEPTIONIST
Ambience Ambassador Cruise Lines
03.2022 - 07.2022
- Managing front desk operations – Embarking and disembarking procedures for guests on the vessel
- Providing excellent Guest Service experience and recovery while maintaining company standards
- Solving any shipboard challenges that may arise and assisting in making guest feel special onboard
- Shadow various positions within guest services department, i.e.: foreign exchange, Admin duties such as documentation (passport, visa check), invoices, and guest shore excursions
- Responsible to assist all Suites and VIP guests concerns.
ROOM DIVISION MANAGER
Manas Lifestyle Resort
Igatpuri
08.2021 - 01.2022
- Responsible for overseeing the daily operation of Rooms, Front Office, Guest Services and Night Audit
- Create weekly schedules for housekeeping department and coordinate with staffing company to ensure adequate staff levels are present to meet business needs
- Manage the operations of the division in a consistent manner to ensure a high level of quality and customer satisfaction
- Ensure complete guest satisfaction by contacting guests to resolve any disputes or complaints in a timely manner
- Mentor and develop Front Office Manager and Executive Housekeeper and supervisors in each department.
CHIEF HOUSEKEEPER
Manas Lifestyle Resort
Igatpuri
01.2021 - 07.2021
- Responsible for cleanliness, orderliness and appearance of the entire staff
- Ensure that rooms are made as per company standard
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform
- Organize inventories with Accounts and General Store for linen, uniform etc
- Organizing pest eradication activities
- Develop and implement housekeeping systems and procedures
- Prepare reports for management information
- Assist Purchase department in selecting suppliers for items related to Housekeeping
- Plan, control and supervise Horticultural activities
- Attending and resolving guest complaints.
RECEPTIONIST
Global Cruise Lines ltd. CMV Cruises
11.2016 - 07.2020
- Managing front desk operations – Embarking and disembarking procedures for guests on the vessel
- Providing excellent Guest Service experience and recovery while maintaining company standards
- Solving any shipboard challenges that may arise and assisting in making guest feel special onboard
- Shadow various positions within guest services department, i.e.: foreign exchange, Admin duties such as documentation (passport, visa check), invoices, and guest shore excursions
- Responsible to assist all Suites and VIP guests concerns
- Assisted the Guest Service Manager in team building and training new staff with company standards and day to day operations
- Supervising the operations of the front desk in the absence of the management especially during the night shift.
ADMIN EXECUTIVE
China Gate Restaurant
Mumbai
12.2015 - 09.2016
- Conducting daily inspection regarding hygiene and sanitation conditions of all productions, storage areas etc
- Co-coordinating with the engineering department to implement preventive and corrective maintenance
- Responsible for ensuring over all hygiene activities in the food production areas are followed
- Responsible for ordering of necessary good such as food, kitchen tools and cleaning products
- Actively involved in training waitstaff and kitchen staff on proper company procedures.
HOUSEKEEPING EXECUTIVE
Renaissance Hotel
Powai
04.2015 - 11.2015
- Preparing and submitting daily reports to Housekeeping Manager
- Inspecting guest rooms and public areas after they have been cleaned by housekeeping staff to ensure quality standards
- Evaluating, counseling, motivating and coaching staff of company standards
- Organizing staff roster
- Forecast 1-week reports and plan accordingly
- Conduct regular training of team members as required on chemical usage, cleaning techniques and guest service
- Ensuring all company, safety and security procedures are followed
- Assist the Chief Housekeeping Manager for efficient functioning of the department.
STATEROOM HOST
DISNEY CRUISE LINES
06.2012 - 01.2015
- Established and maintained clean and comfortable 'Home' environment by performing cleaning duties including vacuuming, cleaning windows and bathrooms
- Report any damage, maintenance problems, safety issues and potential hazards to management, ensuring adherence to safety code procedures
- Assisting floor manager in achieving deadlines and ensuring top quality service to VIP guests
- Ensuring customer satisfaction by providing exceptional service as per quality norms.
HOUSEKEEPING ASSISTANT
TRIDENT - Mumbai
06.2010 - 12.2011
- Managing the overall responsibilities of public area and guest area
- Desk Co-Coordinator to handle guests complains
- Successfully set up the concierge
- Maintaining Mini Bar operation keeping track of beverage consumption
- Handling of chemicals used in the functioning areas of housekeeping department
- Handling guest laundry, linen room and uniform room
- Monitoring the lost and found department.
Education
Bachelor of Science - Hospitality Administration And Management
Rizvi College - Institute of Hotel Management And Catering
Bandra, Mumbai04-2010
01/2007 -
Abhinav Vidyalaya
01/2005 -
Greens High School
Skills
- Proficiency with Mac and PC platforms
- Microsoft Word
- Excel
- PowerPoint
Accomplishments
- Appreciation letters received for pleasantness and friendliness by the Management of Manas Lifestyle Resort
- Received appreciation letters and cards for exemplary outstanding customer service while onboard MV Marco Polo.
Personal Information
- Date of Birth: 06/12/89
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Running and Jogging
- Playing Chess
- Dance
Timeline
Hospitality Manager
Sodexo
02.2024 - Current
SHORE EXCURSION STAFF
Ambition Ambassador Cruise Lines
07.2022 - 10.2023
RECEPTIONIST
Ambience Ambassador Cruise Lines
03.2022 - 07.2022
ROOM DIVISION MANAGER
Manas Lifestyle Resort
08.2021 - 01.2022
CHIEF HOUSEKEEPER
Manas Lifestyle Resort
01.2021 - 07.2021
RECEPTIONIST
Global Cruise Lines ltd. CMV Cruises
11.2016 - 07.2020
ADMIN EXECUTIVE
China Gate Restaurant
12.2015 - 09.2016
HOUSEKEEPING EXECUTIVE
Renaissance Hotel
04.2015 - 11.2015
STATEROOM HOST
DISNEY CRUISE LINES
06.2012 - 01.2015
HOUSEKEEPING ASSISTANT
TRIDENT - Mumbai
06.2010 - 12.2011
Bachelor of Science - Hospitality Administration And Management
Rizvi College - Institute of Hotel Management And Catering
01/2007 -
Abhinav Vidyalaya
01/2005 -
Greens High School
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