Virendra Pathak

At present, the role and responsibility are the same as in the previous company, the client is still there, only the payroll has changed.

· Using Zabbix tool to monitor the PRI, SIP trunk and Health issue of each Core VoIP devices.

· Ensuring the VoIP uptime of APAC region of customer and providing the support in 24*7.

Meeting the expectation of Business needs and providing the valuable support to Client APAC region.

· Directly collaborating with vendors, business partners and APAC region head to assuring proper planning, change coordination, implementation, and problem resolution on Core VoIP services.

· Understanding existing VoIP infrastructure and doing migration with Skype EV, if required.

· Providing Core VoIP support to customer including Cisco Collaboration, Skype EV and NEC IPS 2000 PBX.

· Providing end to end VoIP services to end users and using SNOW ticketing tool.

· Managing and handling VoIP PBX Cisco Platform, Cisco VoIP Gateway, End point Cisco Phone.

· Managing and handling Skype Enterprise Voice, Skype VoIP Gateway and Skype client (Lync softphone)

· Skype EV user Creation, Skype EV RGS creation and modification

· Dial Plan creation in Audio Code Gateway regarding RGS.

· SIP and E1/T1 troubleshooting between Telco and Skype Server

· Cisco Gateway troubleshooting protocol like SIP, H323 and MGCP.

· Maintaining backup of each Core VoIP devices including Cisco PBX, Cisco and Audio Code gateway (Bi-weekly).

· Voice Mail user creation and modification of SFB users.

· Voice Mail troubleshooting doing with coordination of Quobis Vendor.

· Displaying the expertise in managing the PAN INDIA NETWORK environment through the CISCO devices of SBI General Insurance.

· Ensuring the network uptime of SBIG PAN INDIA and providing the support to SBIG network domain in 24*7. Responsible for managing the network and Voice, also handling all levels of vendors.

· Meeting the expectation of Business needs and providing the valuable support to SBIG PAN INDIA users.

· Expertly doing troubleshooting in all WAN connectivity failures that is relevant to open shortest path First (OSPF), in MPLS and Point to Point Data circuits.

· Administering after-business hours on core network and voice devices.

· Configuration of device pool.

· Configuration of CUCM group, Date/Time group, Region.

· Installation, Configuration and Registration of Cisco IP phone using Auto registration, manually and BAT.

· Configuring phone button template and soft key template.

· Configuring feature like Call Forwarding, Call Pickup, Call Park, Conference, Meet me, MOH, SRST.

· Involved in project development and streamlining activities. Performed analyses of business requirements sent by client.

· Identified the possible flaws in the current network operation and recommend necessary solutions.

· Worked in 24x7 environments to ensure the optimum uptime of client network. Worked with internet service provider to identify and resolve the issues.

· Configured and troubleshoot of network including VLAN, DHCP, BGP, and EIGRP.

· Configured and monitored the Solar winds alarms for network related issues. Mentored new project joiners’ and knowledge sharing.

· Daily activities on the project involve troubleshooting network issues, providing Level-1 and 2 networks.

· Managed and maintained the in-house Monitoring Systems (report on the status and performance of SBI GENERAL INSURANCE network Infrastructure).

· Fault handling and escalation like SBIG Branch is isolated from SBIG n/w domain (identifying and responding to faults on SBI GENERAL INSURANCE systems and networks, liaising with multiple teams, handling escalation through to resolution).

· Maintenance of NMS and technical documentation (for NOC) of processes and procedures use throughout normal operations.

· Desktop and Data Center Engineer worked with service partner of IBM like Kaizen It services PVT ltd, IMSI INDIA PVT LTD and MAITRREYEE PVT LTD from DEC 2007 to AUG 2010.

· Worked as Field Engineer for Ark-tech Computer from AUG 2006 to SEP 2007.