Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Language
Timeline
Generic

Virendra Prasad

Gurugram

Summary

Dynamic digital marketing professional with a proven track record at Eyemeye.com, excelling in affiliate marketing and content creation. Skilled in campaign analytics and performance evaluation, I drive brand awareness and foster strong partnerships. Adept at training and mentoring teams, I leverage market analysis to identify growth opportunities and enhance collaboration.

Overview

11
11
years of professional experience

Work History

Assistant Manager Digital Marketing

Eyemeye.com
05.2021 - 02.2025
  • Developed and executed affiliate marketing strategies to drive brand awareness.
  • Managed relationships with affiliate partners to enhance collaboration and performance.
  • Oversaw content creation for promotional campaigns across various digital platforms.
  • Analyzed market trends to identify opportunities for affiliate program growth.
  • Coordinated training sessions for new affiliates on program guidelines and best practices.
  • Utilized analytics tools to track campaign performance and optimize marketing efforts.
  • Collaborated with cross-functional teams to align marketing initiatives with business goals.
  • Conducted regular audits of affiliate performance to ensure compliance with standards.

Team Leader ORM

Coolwinks.com
10.2017 - 04.2021
  • Developed and implemented strategies to engage public using popular social media websites.
  • Optimized company pages within social media platforms to increase social content visibility.
  • Leveraged measurement and evaluation tools to provide progress reports and social media insight.
  • Engaged in continuous improvement activities to enhance team performance and productivity.
  • Prioritized workflow and resolved daily operational challenges to support goal achievement.
  • Monitored, tracked and evaluated associate performance based upon pre-determined KPIs.
  • Trained employees to follow standard work processes and learn role-specific skills.

ORM Executive

Lenskart.com
09.2015 - 06.2017
  • Commented, liked and shared posts to increase visibility and engagement on various social platforms.
  • Presented existing and prospective customers with valuable information to aid decision-making.
  • Engaged with customers to understand needs, resolve issues and answer product questions.
  • Processed orders and coordinated delivery schedules to meet customer needs.
  • Referred tricky customer issues to designated department for resolution.
  • Served as friendly first point of contact for customer inquiries.
  • Remained calm, composed and polite to deescalate aggressive customer behavior.

Executive

Snapdeal.com
11.2013 - 08.2015
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Leveraged policy knowledge and expert communication skills to resolve escalated customer issues transferred from junior team members.
  • Provided targeted customer support via live chat, email and telephone.
  • Assisted customers with inquiries to support purchased products or services.
  • Fielded high volume of daily inquiries via continuous stream of calls, live-chat messages and emails.
  • Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty.
  • Provided solutions, recommendations and replacements with empathy and positive feedback.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Delivered high level of service and support to customers as company ambassador.
  • Responded to questions and followed up on customer interactions.
  • Met and exceeded daily service quality and performance goals.
  • Engaged with customers to understand needs, resolve issues and answer product questions.

Education

B.com Account Honors - Commerce

Ranchi University
Ranchi, Jharkhand
05.2008

12th CBSE -

Dav Public School
05.2005

10th CBSE -

DAV public School
03.2003

Skills

  • Affiliate marketing
  • Content creation
  • Campaign analytics
  • Social media optimization
  • Public relations
  • Performance evaluation
  • Digital marketing trends
  • Market analysis
  • Training and mentoring
  • Brand awareness strategies

Languages

English, Hindi, Date... (Virendra )

Accomplishments

  • Worked with startup like coolwinks and Eyemeye and have built ORM from scratch.
  • Have successfully created and managed social pages for companies like coolwinks and Eyemeye.
  • Successfully maintaining Play store Rating above 4.1 and iOS Rating at 4.6.
  • Helping management in bringing process changes for better customer service.
  • Sharing escalation trends with the management which helps other departments like finance, logistics, customer service and marketing to do process changes for better customer service and quick resolution of customers complaints.
  • Had helped management to do changes in return and refund policy by providing escalation trend.

Language

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager Digital Marketing

Eyemeye.com
05.2021 - 02.2025

Team Leader ORM

Coolwinks.com
10.2017 - 04.2021

ORM Executive

Lenskart.com
09.2015 - 06.2017

Executive

Snapdeal.com
11.2013 - 08.2015

B.com Account Honors - Commerce

Ranchi University

12th CBSE -

Dav Public School

10th CBSE -

DAV public School

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Virendra Prasad