Virendra Pratap Singh
New Delhi
Summary
Restaurant manager with extensive experience at Lodhi Hotel, specializing in team building and operational efficiency. Proven ability to develop innovative menus and control beverage costs, resulting in increased customer engagement and sales. Committed to enhancing guest experiences and fostering loyalty through exceptional service delivery.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Restaurant Manager
The Lodhi Hotel
New Delhi
11.2023 - Current
- Oversaw daily shift operations, ensuring smooth service and effective staff supervision at bar and restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Resolved escalated customer concerns promptly, enhancing satisfaction and fostering long-term loyalty.
- Led team building activities and conducted team training sessions.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Created and executed unique events and special promotions, resulting in increased customer engagement and sales.
- Monitored and adjusted pricing, discounts and promotions with all online aggregators to maximize profitability.
- Implemented effective inventory control systems to reduce food and beverage spoilage and waste.
- Designed and implemented strategies to reduce costs and waste.
- Aided the F&B Manager in hiring staff for various positions.
- Developing and implementing new menus to offer variety and options to customers.
- Assist other food & beverage outlets with their operations during peak times or when required.
- Established and maintained beverage purchasing procedures to ensure consistent inventory levels and quality.
- Displayed beverage selections in an organized and visually appealing manner to enhance customer experience.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
- Understands and follows the laws and guidelines for beverage service.
- Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverage, issues & returns, food standards, and period end inventory.
- Fine Dining Multi Cuisine Restaurant and Bar in The Lodhi Hotel, New Delhi, India.
Assistant Director of Restaurant Operations
Andaz - A Concept by Hyatt
New Delhi
08.2022 - 11.2023
- Oversaw bar and restaurant daily shift operations and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led team-building initiatives and conducted training sessions to enhance staff collaboration and service quality.
- Handled escalated customer concerns promptly, ensuring optimal satisfaction and fostering long-term loyalty.
- Developed unique events and special promotions that increased customer engagement and boosted sales.
- Implemented effective inventory control systems to reduce food and beverage spoilage and waste.
- Designed and implemented strategies to reduce costs and waste.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
- Supported the F&B Manager in hiring staff for the team.
Talent Coach (Food and Beverage)
W Goa
10.2021 - 08.2022
- Conducted daily departmental briefings to ensure team members received all pertinent information.
- Provided comprehensive training to team members in food preparation and customer service roles to enhance collaboration and performance.
- Enhanced business productivity by training team members on best practices and protocols.
- Motivated staff to achieve high levels of efficiency and maintain quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Food and Beverage Executive
Courtyard By Marriott
Gurugram
02.2021 - 09.2021
- I handled a team of 30 people in the All Day Dining Restaurant and In Room Dining division.
- Collaborated with kitchen staff to ensure seamless service and operations.
- Trained new team members on company procedures and customer service, ensuring consistent adherence to standards and effective issue resolution.
- Conduct departmental daily briefing to ensure that all pertinent information is well received by team members.
- Handle guests' complaints and comments tactfully and efficiently.
- Resolved customer issues quickly and notified manager immediately when problems escalated.
Food and Beverage Service Supervisor
Oberoi Medains
New Delhi
02.2016 - 05.2019
- Managed bar, in-room dining, banquets, and coffee shop operations to ensure high-quality service and guest satisfaction.
- Conducted departmental daily briefings to communicate essential information and align team on priorities.
- Maintained files and records by implementing organized filing systems that enhanced operational efficiency.
Food and Beverage Service Supervisor
Trident Jaipur
Jaipur
10.2015 - 02.2016
- Coordinated operations for all day dining restaurant (Jal Mahal) and in-room dining, leading the team to deliver exceptional guest experiences.
- Supervised daily operations to ensure efficient service delivery at Trident Jaipur.
- Maintained high service standards at Oberoi Hotels and Resorts, enhancing guest satisfaction and loyalty.
- Trained staff on customer service protocols and operational procedures.
- Coordinated schedules and assigned tasks to enhance team productivity.
Food and Beverage Service Assistant
Trident Jaipur
Jaipur
09.2013 - 09.2015
- Managed operations for restaurant, bar, and in-room dining to ensure seamless guest service.
- Prepare drink orders for guests according to specified recipes using measuring systems.
- Issue, open, and serve wine/champagne bottles.
- Set up and maintained cleanliness of bar, bar unit, tables, and tools to uphold high standards of dining experience.
- Operated multi-line phone system, responding to inquiries and efficiently transferring calls to appropriate departments.
- Worked at Oberoi Hotels and Resorts, a luxury hospitality brand.
Food and Beverage Assistant
Lebua Resort
06.2012 - 08.2013
- Provided exceptional customer service in a high-end dining environment.
- Assisted in preparing and serving food and beverages to guests.
- Worked in-room dining services, enhancing guest satisfaction through timely and attentive service.
- Maintained cleanliness and organization of dining areas and service stations.
- Answered multi-line phone system, efficiently directing inquiries to appropriate departments and personnel.
Education
Three Year Diploma in Hotel Management -
JP Institute of Hotel Management & Catering Technology
Meerut, Uttar Pradesh 05-2012
WSET Level 2 -
Wine And Spirits Education Trust
01-2024
WSET Level 3 -
Wine And Spirits Education Trust
07-2024
Skills
- Beverage Management
- Food and beverage management
- Menu creation
- Menu management
- Menu Optimization
- Inventory management
- Promotional Strategies
- Event Coordination
- Beverage Service
- Beverage Knowledge
- Beverage Pairing
- Staff training
- Staff Leadership
- Staff oversight
- Team Building
- Customer interaction
- Guest relations
- Problem Solving
- Point of Sale Management
Achievements And Awards
Completed SDP (Supervisory Development Program) and became Food and Beverage Service Supervisor
Languages
English
Full Professional
French
Elementary
Hindi
Native/ Bilingual
Timeline
Restaurant Manager
The Lodhi Hotel
11.2023 - Current
Assistant Director of Restaurant Operations
Andaz - A Concept by Hyatt
08.2022 - 11.2023
Talent Coach (Food and Beverage)
W Goa
10.2021 - 08.2022
Food and Beverage Executive
Courtyard By Marriott
02.2021 - 09.2021
Food and Beverage Service Supervisor
Oberoi Medains
02.2016 - 05.2019
Food and Beverage Service Supervisor
Trident Jaipur
10.2015 - 02.2016
Food and Beverage Service Assistant
Trident Jaipur
09.2013 - 09.2015
Food and Beverage Assistant
Lebua Resort
06.2012 - 08.2013
Three Year Diploma in Hotel Management -
JP Institute of Hotel Management & Catering Technology
WSET Level 2 -
Wine And Spirits Education Trust
WSET Level 3 -
Wine And Spirits Education Trust