Virendrasingh Gaur
Pune
Summary
Results-driven Senior Claim Specialist with extensive experience at Marsh & McLennan India Pvt Ltd, excelling in claims management and policy analysis. Recognized for enhancing process efficiency and delivering exceptional customer service. Proven track record of mentoring teams and achieving performance targets, contributing to compliance and industry best practices.
Overview
14
14
years of professional experience
Work History
Senior Claim Specialist
Marsh & McLennan India Pvt Ltd
Pune
10.2024 - Current
- Managed and resolved a high volume of complex property claims, including residential and commercial losses, ensuring accurate and timely settlements.
- Performed thorough policy analysis and coverage determination, applying in-depth knowledge of property insurance policies and endorsements.
- Delivered exceptional customer service, providing clear and empathetic communication throughout the claim lifecycle.
- Managed claims from all perils, including wind, hail, water, fire, and earthquake damage.
- Maintained up-to-date knowledge of state insurance regulations and industry best practices, ensuring compliance and accuracy.
- Mentored and trained junior claim specialists, fostering a culture of continuous improvement and knowledge sharing.
- Collaborated with the underwriting, legal, and finance departments to facilitate seamless claim resolution.
- Proactively contributed to process improvement initiatives, enhancing claim handling efficiency.
- Acted as a subject matter expert regarding property claim handling.
Senior General Executive
Capita India Pvt Ltd
Pune
02.2011 - 09.2024
- Managing Energy Accounts: End-to-End Processing from SEP 2021 to Oct 2024.
- Monitoring the workflow for all work types as per the SLA requirements.
- Managing clients, insurers, reinsurers, and other third-party inquiries and escalations in a timely manner.
- Helping team members and solving the queries.
- Handling meetings and Norwich calls.
- Involved in administrative activities, such as preparing reports as per the request from TM.
- Thrive to improve the quality of the process by implementing process improvements through ideation.
- Responsible for achieving individual performance targets and also contributing to team performance targets.
- Received Appreciation for good management of E2E profile from Marsh Oslo (Twice) for handling the collection process in timely manner for their high-profile client
- Recipient of 'STAR Of QUARTER' Award Twice and 'STAR Of MONTH' Award four times in Capita Service Tenure
- Nominated as Star Employee for Claims in Internal Town Hall
- Certified White Belt.
Education
BSC -
YCMOU
01.2009
Skills
- Claims management
- Policy analysis
- Property insurance
- Regulatory compliance
- Customer service
- Process improvement
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/04/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Achievements At Work
Gained in-depth knowledge of the process which I am working for, been exposed to Claims End to End cycle. Experience gained on the process had given me better understanding of process requirement in terms of service delivery and quality, which are the two important aspects of my day to day performance.
Timeline
Senior Claim Specialist
Marsh & McLennan India Pvt Ltd
10.2024 - Current
Senior General Executive
Capita India Pvt Ltd
02.2011 - 09.2024
BSC -
YCMOU
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