Summary
Overview
Work History
Education
Skills
Timeline
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VIRESH Jaiswal

Team Leader
MUMBAI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Team Leader

Teleperformance
Mumbai
01.2022 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company news and updates.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Customer Service Associate

First Source
Mumbai
06.2020 - 11.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Customer Service Associate

Teleperformance
Mumbai
11.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Customer Service Executive

Concentrix
Mumbai
12.2017 - 05.2019
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

HSC -

Lala Lajpatrai College
Mahalaxmi

Skills

Issue escalation

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Timeline

Team Leader

Teleperformance
01.2022 - Current

Customer Service Associate

First Source
06.2020 - 11.2021

Customer Service Associate

Teleperformance
11.2019 - 05.2020

Customer Service Executive

Concentrix
12.2017 - 05.2019

HSC -

Lala Lajpatrai College

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VIRESH JaiswalTeam Leader