Deputy Area Operation Manager
Good Flippin Burgers
Hyderabad, Telangana
06.2024 - Current
- Directed operations of multiple outlets, ensuring achievement of sales, profit, and customer service targets.
- Spearheaded adherence to brand SOPs, food safety, hygiene, and FSSAI compliance across all stores.
- Monitored & optimized P&L performance by controlling food cost, labor cost, and operational wastage.
- Led & mentored Store Managers and teams, improving performance, reducing attrition, and building strong talent pipelines.
- Conducted regular audits to uphold service quality, hygiene standards, and operational efficiency.
- Resolved escalated customer concerns, ensuring high satisfaction and repeat business.
- Implemented local marketing initiatives, upselling strategies, and promotions to increase revenue and ticket size.
- Coordinated manpower planning, recruitment, and training programs in collaboration with HR.
- Supported new store launches through site readiness, recruitment, and operational execution.
- Reported & collaborated with senior management on business performance, market insights, and growth opportunities.
