VIRGINIA AIELLO
Kokomo,IN
Summary
Results-driven professional with a strong foundation in client-focused services, account management, and strategic problem-solving. Skilled in navigating complex cases, managing stakeholder relationships, and advocating for client needs. Known for strong communication, empathy, and attention to detail. Experienced in high-volume environments requiring quick thinking, emotional intelligence, and coordination across departments. Ready to bring a collaborative and compassionate approach to case management.
Overview
14
14
years of professional experience
Work History
Account Executive
Paylocity
01.2022 - 12.2024
- Conducted in-depth needs assessments with clients to identify HR and payroll solutions tailored to their organizational structure.
- Served as a liaison between clients and internal departments, ensuring smooth onboarding and implementation.
- Built strategic relationships with third-party professionals (e.g., brokers, CPAs) to provide comprehensive support.
- Presented client-centered solutions via webinars and in-person meetings, prioritizing compliance and long-term satisfaction.
- Supported clients post-sale, reinforcing ongoing case follow-up, troubleshooting, and user training.
Account Executive
AllPaid / Aventiv Technologies
01.2016 - 01.2022
- Managed a portfolio of government clients, assessing agency needs and developing custom electronic payment solutions.
- Conducted weekly webinars and demos to educate clients, building trust with officials at state and local levels.
- Facilitated the end-to-end sales and implementation cycle, advocating for client success and resolution of service barriers.
- Developed strong follow-up practices, ensuring clients remained supported and operational beyond the initial engagement.
Manager of Massage & Bodywork
Kokomo Chiropractic
01.2013 - 01.2015
- Coordinated client treatment plans in collaboration with chiropractors, ensuring legal compliance and wellness goals.
- Managed schedules, maintained client records, and provided one-on-one consultations regarding ongoing care.
- Played a key role in increasing client retention and satisfaction through personalized support and communication.
Insurance Agent / Supervisor
Insurance with Options
01.2011 - 01.2015
- Delivered personalized case assessments for individuals seeking life, health, and accident insurance coverage.
- Maintained detailed records, followed up with clients regularly, and guided them through benefit changes and claims.
- Trained and supervised new agents to uphold quality service and ethical standards in client care.
Education
Indiana Business College
Skills
- CLIENT ADVOCACY & NEEDS ASSESSMENT
- RELATIONSHIP BUILDING
- CASE DOCUMENTATION & REPORTING
- HR & PAYROLL SYSTEMS KNOWLEDGE
- STRATEGIC PLANNING & PROBLEM SOLVING
- CROSS-FUNCTIONAL COLLABORATION
- SALESFORCE & CRM TOOLS
- MICROSOFT OFFICE SUITE
- PROJECT COORDINATION
- ACCOUNT MANAGEMENT
Timeline
Account Executive
Paylocity
01.2022 - 12.2024
Account Executive
AllPaid / Aventiv Technologies
01.2016 - 01.2022
Manager of Massage & Bodywork
Kokomo Chiropractic
01.2013 - 01.2015
Insurance Agent / Supervisor
Insurance with Options
01.2011 - 01.2015
Indiana Business College
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