Virginia Cope
Fishers
Summary
Dedicated office manager with a proven track record in customer service, office management, and employee training, committed to enhancing operational efficiency and fostering positive relationships.
Overview
13
13
years of professional experience
Work History
Office Manager
Well Infused
Noblesville, IN
06.2023 - Current
- Managed office operations and maintained efficient workflow processes.
- Coordinated scheduling and communication for patients and providers
- Oversaw inventory management, ensuring supplies were replenished timely.
- Training and education on new EHR platforms
- Oversaw administrative training of new locations
Front Desk Receptionist
Barre Code Fishers
Fishers, IN
03.2017 - 09.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained new receptionists on best practices, policies, and customer service standards.
- Studio cleaning and maintenance of COVID cleaning practices
Project Associate
InVentive Health Clinical
Indianapolis, IN
01.2013 - 01.2015
- Assessed appropriateness of regulatory and administrative documents, facilitating timely processing from investigator sites.
- Facilitated recruitment of investigators, ensuring alignment with clinical trial objectives.
- Developed detailed case report forms (CRFs) ensuring compliance with regulatory standards for clinical trial documentation.
- Executed thorough preparation and processing of serious adverse event (SAE) reports to ensure regulatory compliance.
- Designed and developed case report forms (CRF) to streamline data collection for clinical trials.
- Conducted thorough reviews and verifications of CRFs and clinical data to ensure completeness and accuracy.
Education
Bachelor of Science - Political Science
Indiana University
Indianapolis, IN12.2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Relationship building
- Inventory control
- Employee supervision
- Employee training
Timeline
Office Manager
Well Infused
06.2023 - Current
Front Desk Receptionist
Barre Code Fishers
03.2017 - 09.2021
Project Associate
InVentive Health Clinical
01.2013 - 01.2015
Bachelor of Science - Political Science
Indiana University