Virginia Garcia
Merrillville
Summary
Accomplished Store Manager at Lowes Home Improvement, adept in operations management and team leadership, significantly boosted store sales through innovative strategies and exceptional customer service. Skilled in inventory management and employee training, I excel in creating positive environments and developing talent, driving results and fostering culture development.
Overview
6
6
years of professional experience
Work History
Store Manager
Lowes Home Improvment
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Manager
Lowes Home Improvment
02.2020 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Store Manager
Lowes Home Improvment
02.2019 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate of Science - Electrical Engineering
ITT Technical Institute
Torrance, CA09.2001
High School Diploma -
Woodrow Wilson High
Long Beach, CA09.1999
Skills
- Customer Service/Customer Relations
- Problem-Solving and Issue Resolution
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Building /Leadership
- Store Merchandising
- Retail Inventory Management
- Business Development and Growth
- Operations Management
- Leadership Development
- Strategic Planning and Implementation
- Payroll Management
- Sales and Customer Service
- Talent Recruitment
- Culture development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Lowes Home Improvment
02.2022 - Current
Store Manager
Lowes Home Improvment
02.2020 - 02.2022
Store Manager
Lowes Home Improvment
02.2019 - 02.2020
Associate of Science - Electrical Engineering
ITT Technical Institute
High School Diploma -
Woodrow Wilson High
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