Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Wagner

Kokomo

Summary

Detail-oriented professional with strong customer service and organizational skills. Increased operational efficiency through effective inventory management and waste reduction practices. Resolved customer issues promptly while overseeing team operations and maintaining accurate sales records. Ensured timely vendor shipments and provided support in selecting customer orders.

Overview

23
23
years of professional experience

Work History

Customer Service

Casey’s General Store
Kokomo
05.2026 - Current
  • Provided personalized customer service to enhance guest experiences.
  • Greeted guests upon arrival, ensuring warm and welcoming first impressions.
  • Compiled and analyzed customer service satisfaction survey data to identify improvement areas.

Customer Service

Casey’s General Store
Crawfordsville
03.2024 - 05.2026
  • Provided excellent customer service to build repeat business.
  • Ensured client satisfaction through excellent customer service skills.
  • Facilitated customer support for patrons during intermission.

Customer Service

Walmart
Crawfordsville
10.2023 - 03.2024
  • Welcomed guests upon arrival and addressed their needs with attentive customer service.
  • Delivered exceptional customer service while assisting guests with inquiries and needs.
  • Processed customer transactions for returns and money orders efficiently.

Food Service Manager

McClure Oil Corporation
Crawfordsville
06.2023 - 09.2023
  • Managed ordering, stocking, and inventory of food and beverages, ensuring timely availability to enhance customer service.
  • Led team members in implementing effective methods and procedures, improving operational consistency.
  • Oversaw delivery schedules from vendors, ensuring on-time shipments to maintain store operations.
  • Maintained accurate records of sales transactions for use in forecasting future demand.

Assistant Manager Trainee

Speedway
Crawfordsville
09.2021 - 03.2022
  • Resolved customer complaints efficiently, enhancing customer satisfaction.
  • Handled cash management from registers and vending machines, ensuring accurate transactions.
  • Managed daily paperwork and ensured timely bank deposits for financial accuracy.
  • Oversaw portion control and preparation quantities, reducing food waste.
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Provided assistance in selecting orders for customers.

Stocker, selector

McLane Midwest
Danville
02.2010 - 08.2021

Account Manager

Flying J
Lebanon
02.2003 - 11.2009

Education

High School -

Zionsville High School
Zionsville, In

Skills

  • Complaint Resolution
  • Customer Feedback
  • Customer engagement
  • Guest Relations
  • Inventory Management

Merchandising

Safety standards

Timeline

Customer Service

Casey’s General Store
05.2026 - Current

Customer Service

Casey’s General Store
03.2024 - 05.2026

Customer Service

Walmart
10.2023 - 03.2024

Food Service Manager

McClure Oil Corporation
06.2023 - 09.2023

Assistant Manager Trainee

Speedway
09.2021 - 03.2022

Stocker, selector

McLane Midwest
02.2010 - 08.2021

Account Manager

Flying J
02.2003 - 11.2009

High School -

Zionsville High School
Virginia Wagner