SAP
VIRPALSINH GADHAVI
BACKOFFICE INCHARGE
Vadodara
Summary
Dynamic Back Office Manager at VIJAY SALES INDIA PVT LTD, recognized for enhancing operational efficiency through workflow optimization and robust inventory control. Proven ability to foster teamwork and communication, while implementing automation tools that reduced errors significantly. Adept at staff management, driving performance improvements, and promoting a positive work culture.
Professional with strong experience in back office management. Demonstrates proven ability to optimize workflows, streamline processes, and enhance operational efficiency. Valued team player known for adaptability and commitment to achieving results. Skilled in data management, organizational coordination, and problem-solving. Recognized for effective communication, leadership, and fostering collaborative work environment.
Professional manager with robust background in back-office operations. Known for optimizing administrative functions and improving internal processes. Valued team player with focus on collaboration and achieving organizational goals. Skilled in data management and process improvement.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Back Office Manager
VIJAY SALES INDIA PVT LTD
02.2023 - Current
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Increased operational efficiency by streamlining back office processes and implementing automation tools.
- Reduced errors in financial transactions by implementing robust reconciliation procedures and regular audits.
- Implemented inventory control systems that minimized waste while ensuring adequate stock levels were maintained at all times for seamless business operations.
- Coordinated the timely and accurate filing of all necessary documentation for legal, regulatory, and tax purposes.
- Improved communication between departments through the implementation of effective collaboration tools and regular interdepartmental meetings.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
MATERIAL AND COMMERICAL EXCUTIVE
Reliance Digital
01.2020 - 12.2022
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
BILLING DESK ASSOCIATE
Reliance Digital
09.2017 - 12.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
Sales Executive
Samsung Electronics
01.2017 - 08.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Apprentice
GSFC
12.2015 - 12.2016
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
Education
BACHELOR IN ELECTRONICS & COMMUNICATION ENGINEERIN - Electrical, Electronics And Communications Engineering
SARVEPALLI RADHAKRISHNAN UNIVERSITY
Bhopal, India 04.2001 -
Diploma - Electrical, Electronics And Communications Engineering
PARUL UNIVERSITY
Vadodara, India 04.2001 -
No Degree - 10TH
SHREE SARASWATI VIDYALAYA
Vadodara, India 04.2001 -
Skills
Document management
Workflow optimization
Process management
Teamwork
Customer service
Microsoft office
Teamwork and collaboration
Problem-solving
Time management
Office coordination
Data entry
Multitasking
Operations management
Excellent communication
Self motivation
Adaptability and flexibility
Team coordination
Active listening
Staff management
Team building
Logistics management
Adaptability
Inventory control
Work Planning and Prioritization
Staff supervision
Report writing
Administrative support
Staff training
Human resources management
Budget management
Software
WONDERSOFT
EXCEL
POWERPOINT
WINGS
MPOS
Timeline
Back Office Manager
VIJAY SALES INDIA PVT LTD
02.2023 - Current
MATERIAL AND COMMERICAL EXCUTIVE
Reliance Digital
01.2020 - 12.2022
BILLING DESK ASSOCIATE
Reliance Digital
09.2017 - 12.2020
Sales Executive
Samsung Electronics
01.2017 - 08.2017
Apprentice
GSFC
12.2015 - 12.2016
BACHELOR IN ELECTRONICS & COMMUNICATION ENGINEERIN - Electrical, Electronics And Communications Engineering
SARVEPALLI RADHAKRISHNAN UNIVERSITY
04.2001 -
Diploma - Electrical, Electronics And Communications Engineering
PARUL UNIVERSITY
04.2001 -
No Degree - 10TH
SHREE SARASWATI VIDYALAYA
04.2001 -