Visakhi Vishu
Project Manager
Chennai
Summary
A versatile techno-functional professional with over 13 years of experience in Supplier, Customer, and Business Partner solutions, focusing on Master Data Management (SAP MDG), Business Transformation, Process Improvement, and Project Management methodologies including Agile and Waterfall. Expertise in Business Requirements Analysis, Gap Analysis, developing User stories, BRD & FRD creation, Delivery Management, Testing & Quality Assurance, Business Relationship Management, User Training, and Hypercare support across multiple domains. Currently targeting challenging assignments in an organization of high repute
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Product Owner/Business Relationship Manager
HCL Technologies
9 2021 - Current
- Directed product ownership for key business initiatives ensuring alignment with organizational goals and customer needs
- Managed stakeholder relationships and facilitated effective communication between technical teams and business units
- Prioritized and defined product backlogs, facilitated Agile ceremonies, and ensured timely delivery of high-quality features
- Conducted thorough team analysis to guide product development strategies based on the strength and weakness of team members
- Provided leadership and mentorship to cross-functional teams, fostering a collaborative and innovative work environment
- Successfully launched a billing application product with its own UI which replaced a legacy billing application, saving 9 million dollars for its license and management cost
- Documented all EDI solutions for the system development life cycle, developing various transaction specifications as needed
- Managed client interactions with multiple major stakeholders achieving excellent CSAT.
Project Manager/Lead Business Analyst
Flowserve Corporation
09.2017 - 09.2021
- Spearheaded delivery for three critical MDM projects managing critical data for Flowserve’s supply chain
- Project Manager for three large-scale implementation projects involving multiple external stakeholders
- Extensive experience in data transition between SAP MDG and S4 HANA
- Managed hyper care support team for data migration project from legacy applications to MDG
- Point person for hyper care support for master data and server management projects
- Single point of contact for MDG UI user training
- Utilized Six Sigma/Lean methodologies to reduce transition time by 30%
- Conducted risk analysis for protecting data integrity as part of MDG implementation project
- Designed and implemented Identity and Access Management workflow for MDM users
- Led support activities for Flowserve IT’s master data management system without a single major incident
- Ensured strict adherence to support KPIs including SLAs and OLAs; received global appreciation for quality and timeliness of support.
Sr. Requirements Analyst
UST Global
12.2015 - 01.2017
- Led the project to automate reporting processes for one of UST’s largest accounts in the telecom domain
- Automated and integrated all service and management reports generated at the client’s facility
- Utilized CMMI framework to document “best practices” for policies, process standards, and procedures for the automation project.
Software Engineer/Business Analyst
IBS Software Services
06.2012 - 11.2015
- Key point of contact for clients in supporting iCargo, IBS’ premier logistics suite
- Worked as a consultant to two major accounts, analyzing requests and recommending optimal solutions
- Conducted root cause analysis of client issues and bridged communication between client and development team
- Executed change management routines and conducted extensive functionality testing.
Technical Business Analyst
Maarga Systems
05.2014 - 02.2015
- Performed detailed gap analysis on the credit management process for a leading financial services company
- Gathered requirements, prepared SRS documentation, and developed business proposals
- Co-headed development of an Android application for HR department to track employee hierarchy, assigned projects, and project status
- Created BRD and FRD documents and designed wireframe architecture for proposed solutions.
Software Engineer
Waybeo Technology Solutions
09.2010 - 06.2012
- Designed UI, implemented data access protocols, and managed cloud data integration for a comprehensive healthcare management system
- Worked on deploying media streaming server and handled call routing rules for Waybeo’s inbound business calling solution.
Education
B-Tech – Information Technology -
LBS Institute of Technology for Women, University of Kerala, Trivandrum, India
01.2006 - 04.2010
Skills
Project Management: Agile methodology (SAFe), Lean Six Sigma, Process Excellence, Incident Management, Business Analysis, Functional and User Acceptance Testing, User Stories, Root Cause Analysis, ITIL4
Timeline
Project Manager/Lead Business Analyst
Flowserve Corporation
09.2017 - 09.2021
Sr. Requirements Analyst
UST Global
12.2015 - 01.2017
Technical Business Analyst
Maarga Systems
05.2014 - 02.2015
Software Engineer/Business Analyst
IBS Software Services
06.2012 - 11.2015
Software Engineer
Waybeo Technology Solutions
09.2010 - 06.2012
B-Tech – Information Technology -
LBS Institute of Technology for Women, University of Kerala, Trivandrum, India
01.2006 - 04.2010
Product Owner/Business Relationship Manager
HCL Technologies
9 2021 - Current
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