Summary

Overview

Work History

Education

Skills

Timeline

Visakhi Vishu

Project Manager

Chennai

Summary

A versatile techno-functional professional with over 13 years of experience in Supplier, Customer, and Business Partner solutions, focusing on Master Data Management (SAP MDG), Business Transformation, Process Improvement, and Project Management methodologies including Agile and Waterfall. Expertise in Business Requirements Analysis, Gap Analysis, developing User stories, BRD & FRD creation, Delivery Management, Testing & Quality Assurance, Business Relationship Management, User Training, and Hypercare support across multiple domains. Currently targeting challenging assignments in an organization of high repute

Overview

years of professional experience

years of post-secondary education

Work History

Product Owner/Business Relationship Manager

HCL Technologies

9 2021 - Current

Directed product ownership for key business initiatives ensuring alignment with organizational goals and customer needs
Managed stakeholder relationships and facilitated effective communication between technical teams and business units
Prioritized and defined product backlogs, facilitated Agile ceremonies, and ensured timely delivery of high-quality features
Conducted thorough team analysis to guide product development strategies based on the strength and weakness of team members
Provided leadership and mentorship to cross-functional teams, fostering a collaborative and innovative work environment
Successfully launched a billing application product with its own UI which replaced a legacy billing application, saving 9 million dollars for its license and management cost
Documented all EDI solutions for the system development life cycle, developing various transaction specifications as needed
Managed client interactions with multiple major stakeholders achieving excellent CSAT.

Project Manager/Lead Business Analyst

Flowserve Corporation

09.2017 - 09.2021

Spearheaded delivery for three critical MDM projects managing critical data for Flowserve’s supply chain
Project Manager for three large-scale implementation projects involving multiple external stakeholders
Extensive experience in data transition between SAP MDG and S4 HANA
Managed hyper care support team for data migration project from legacy applications to MDG
Point person for hyper care support for master data and server management projects
Single point of contact for MDG UI user training
Utilized Six Sigma/Lean methodologies to reduce transition time by 30%
Conducted risk analysis for protecting data integrity as part of MDG implementation project
Designed and implemented Identity and Access Management workflow for MDM users
Led support activities for Flowserve IT’s master data management system without a single major incident
Ensured strict adherence to support KPIs including SLAs and OLAs; received global appreciation for quality and timeliness of support.

Sr. Requirements Analyst

UST Global

12.2015 - 01.2017

Led the project to automate reporting processes for one of UST’s largest accounts in the telecom domain
Automated and integrated all service and management reports generated at the client’s facility
Utilized CMMI framework to document “best practices” for policies, process standards, and procedures for the automation project.

Software Engineer/Business Analyst

IBS Software Services

06.2012 - 11.2015

Key point of contact for clients in supporting iCargo, IBS’ premier logistics suite
Worked as a consultant to two major accounts, analyzing requests and recommending optimal solutions
Conducted root cause analysis of client issues and bridged communication between client and development team
Executed change management routines and conducted extensive functionality testing.

Technical Business Analyst

Maarga Systems

05.2014 - 02.2015

Performed detailed gap analysis on the credit management process for a leading financial services company
Gathered requirements, prepared SRS documentation, and developed business proposals
Co-headed development of an Android application for HR department to track employee hierarchy, assigned projects, and project status
Created BRD and FRD documents and designed wireframe architecture for proposed solutions.

Software Engineer

Waybeo Technology Solutions

09.2010 - 06.2012

Designed UI, implemented data access protocols, and managed cloud data integration for a comprehensive healthcare management system
Worked on deploying media streaming server and handled call routing rules for Waybeo’s inbound business calling solution.

Education

B-Tech – Information Technology -

LBS Institute of Technology for Women, University of Kerala, Trivandrum, India

01.2006 - 04.2010

Skills

Project Management: Agile methodology (SAFe), Lean Six Sigma, Process Excellence, Incident Management, Business Analysis, Functional and User Acceptance Testing, User Stories, Root Cause Analysis, ITIL4

Technical Skills: SAP MDG – Data Process and UI modeling, Oracle BI, Java, MS SQL, MS Excel, Visio, ServiceNow, Ariba, SVN, Tibco BW and Tibco BE

Tools: Jira, GEFEG, ServiceNow, Confluence, Office 365, Mondaycom, Azure DevOps, Microsoft Project

Certifications: SAFe PO/PM

Agile Methodology

User Story Creation

Story planning

Product Planning

Product Backlog Management

Scrum Methodology

Stakeholder relationship management

Roadmap development

Wireframing and Prototyping

Business Analysis

Product Lifecycle Management

Feature Prioritization

Design thinking

Risk Assessments

Release planning

Competitive Analysis

Risk Management

Problem Identification

Software Development Fundamentals

Scrum Framework

User Acceptance Testing

Key relationship development

Technical expertise

Problem-solving abilities

Project Management

Product Development

Teamwork and Collaboration

Problem-Solving

Analytical Skills

Adaptability and Flexibility

Continuous Improvement

Effective Communication

Team Collaboration

Interpersonal Communication

Client Relationship Management

Strategic Planning

Vendor Relations

Training and Onboarding

Excellent Communication

Time Management

Budgeting and Allocation

Task Prioritization

Performance Evaluations

Data Analysis

Root Cause Analysis

Content Development

Organizational Skills

Microsoft Office

Data Analytics