Visal P.V

More than 2 years of Experience in both Accounts payable & Accounts Receivable

• Experienced in P2P & O2C
• Creation of Purchase Order and conducting two/three way matching
• SME for onshore transition of 5 Project
• Exposure to SAP Purchases & Power Bi
• Conducted Reporting, Checklist preparation, Creating Pivot & Root cause analysis in Excel
• Done Weekly and Monthly Meetings using Power Bi presentations to the Clients on a regular basis
• Had Done FMEA to identify the errors that occurs during the production, categorizing Data according to the weigh to understand its severity and suggesting remedial measures to arrest the issue
• Got Team honor for successful completion of a Project under Global Certification Services
• Got Individual performance Bonus for the performance in the team

• 100% Document verification, Due-Diligence & KYC Verification
• Ensuring Compliance adherence with RBI
• Customer service and grievance redressal
• Training the team regarding Policy updates
• Reporting of Fraudulent activities and suspicious transactions
• Adhering to the guidelines of FEMA
• Reconciliation of the transactions

• Deals with processing of Health care claims
• Managed a team of 51 associates
• Conducted Employee Appraisal
• Vendor management with regards to Procurement and Logistics
• Shift Scheduling
• Reporting, training of employees and maintaining quality
• Attended Table F training and had done a Yellow belt Project named Green Taj

• SME for US ISP process
• Call monitoring
• Maintaining C-sat adhering to AHT
• Quality maintenance & feedback
• Experience in Avaya handling
• US Call Centre Experience
• 2.5 Years of Inbound call center Experience
• Call Centre Operations Desk Experience and WorkFlow Coordination
• Customer Support and Escalations management
• Best SME for the months from Dec2009-Feb2010
• Got the best performing associate award for June/July2008
• Grown from a Call center representative to an SME