Visalakshi Danturthi
Secunderabad
Summary
Meticulous Senior Associate knowledgeable about Product Launch, project Coordination, Operations and team leadership. Bringing skilled work experience from Various Industries.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Marketing Operations Senior Associate
Ivy Comptech
Hyderabad
08.2021 - Current
- Plan Schedules and adherence to it as planned via JIRA
- Key role in Handling end to end operations process
- Align with various teams in India and UK to meet project goals resulting in best customer experience
- Analyzing performance of various outputs to work towards much accuracy
- Strategic and Active thinking in finding ways for better process flow
- Handling New features testing
- Quality checks for all outputs
- To check and suggest for any tool improvements
- Manage work as senior member with in team with provided SLA and desired KPAs
- Trained and supported new team members, maintaining culture of collaboration.
- New Tools, features end to end UAT and post live testing
- Served as liaison, facilitating communication between associates in critical problem solving.
- Handling Agile Product Operations
- Defining work plans in alignment with stakeholder requirements.
- Working closely with Marketing, Content Management and tech teams to have new product up and running and required
- Identifying and resolving complex issues by applying advanced analytical and troubleshooting strategies.
- Align with testing teams to understand defects and have deployments done in relevant sprints as required
- Coordination in 2 Brand Launches
- 4 Major Projects handled
- Assist teams to help improve product output and quality
- Keep track of new releases progress
- Performing end to end testing for all releases pre and post live.
- Analyzed customer data to identify trends and anticipate customer needs.
Marketing Operations Associate
Ivy Comptech
Hyderabad
10.2019 - 07.2021
- Managed to get 1400 Campaigns go live
- Working closely with Marketing teams to have set ups done as intended
- Quality Assurance
- Testing codes and set ups to ensure result is as intended
- Testing new feature releases and ensure accuracy before go Live.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with design team to create visuals for various marketing campaigns.
- Conducted market research to identify customer needs and preferences.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Tracking of key performance indicators to measure success of campaigns.
- Identifying appropriate marketing channels and target customers for campaigns.
- Assemble reports and presentations to share insights and recommendations with stakeholders.
Client/Customer Relationship Executive
Nspira Management Services Pvt. Ltd.
Hyderabad
02.2019 - 10.2019
- Delivered 2 Major Digital Product Launches and analysis of performance
- Handling Multiple product operations and analyze product usage by collaborating with users
- Orientations and new product launch sessions
- Ensuring proper usage of products based on analysis data
- Getting technical issues to be resolved with help of tech team
- Collaborating with Stake Holders as per requirement
- Act as project coordinator and scrum between various teams for successful project completion and Product Launch( Product handled:- N Learn)Coordinator and scrum between various teams for successful project completion and Product Launch( Product handled:- N Learn)
- Confidently working in agile environment to make product much more marketable.
Client/Customer Relationship Executive -Operations
City Info Services Pvt. Ltd.
Hyderabad
01.2018 - 02.2019
- Managed Over 3 Major Deals
- Client support client communications
- Initiate new strategies for better client experience
- Segmenting customer data for effectiveness
- Updating information in sage CRM
- Act as scrum between various teams to get deal done
- Created and maintained detailed database to develop promotional sales
- Promptly responded to inquiries and requests from prospective customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Process Associate
Wipro
Hyderabad
05.2017 - 11.2017
- Solved 150 Customer enquiries per day with Minimal Handling Time
- Handling calls of customers in providing solutions
- Briefs about services offered
- Escalating calls to Team lead as and when
- Resolving customers queries and operations of product
- Explaining about new schemes to existing and new customers.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Education
MBA - Marketing Management
Indian School of Technology And Management
India 03.2020 - 03.2022
AMIE - Chemical Engineering
Institution of Engineers India
Hyderabad 06.2015 - 09.2019
High School Diploma -
Jawaharlal Nehru Polytechnic
Hyderabad 05.2011 - 12.2014
Skills
Go Getter, Fast learner, Mentoring and Self Motivated
Problem Solving, Decision Making, Analytical thinking,Time Management
Marketing Operations, Data Analysis
Product Launch, Agile Project co-ordination, Scrum
JIRA,CSM, Zendesk, MS Office, Service now
Accomplishments
- Certificate of Excellence- Performer of 2nd quarter, 2022
- Certificate of Nomination for Ivies-2022
- Certificate of Completion on “Leadership Foundations”.
Personal Information
- Father's Name: D Sree Rama Murthy
- Mother's Name: D Sesha Ratnam
- Date of Birth: 07/19/96
- Marital Status: Unmarried
Projects Certificates
- Project on Enzymatic Hydrolysis in IICT
- Project on Evaluation of degree of polymerization in BHEL
- Certificate of Participation in OLEO-2013 from IICT
- Completed online course on “Diploma in Operations Management”
- Agile Product Owner Role: Foundations-Linkedin Learning
- Building a Product from Scratch-Linkedin Learning
- Product Management First Steps-Linkedin Learning
- Scrum Basics , Scrum Advanced-Linkedin Learning
Disclaimer
I hereby declare that the information mentioned above is true and correct to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Marketing Operations Senior Associate
Ivy Comptech
08.2021 - Current
MBA - Marketing Management
Indian School of Technology And Management
03.2020 - 03.2022
Marketing Operations Associate
Ivy Comptech
10.2019 - 07.2021
Client/Customer Relationship Executive
Nspira Management Services Pvt. Ltd.
02.2019 - 10.2019
Client/Customer Relationship Executive -Operations
City Info Services Pvt. Ltd.
01.2018 - 02.2019
Process Associate
Wipro
05.2017 - 11.2017
AMIE - Chemical Engineering
Institution of Engineers India
06.2015 - 09.2019
High School Diploma -
Jawaharlal Nehru Polytechnic
05.2011 - 12.2014