Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Projects Certificates
Disclaimer
Work Availability
Quote
Timeline
GeneralManager

Visalakshi Danturthi

Secunderabad

Summary

Meticulous Senior Associate knowledgeable about Product Launch, project Coordination, Operations and team leadership. Bringing skilled work experience from Various Industries.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Marketing Operations Senior Associate

Ivy Comptech
Hyderabad
08.2021 - Current
  • Plan Schedules and adherence to it as planned via JIRA
  • Key role in Handling end to end operations process
  • Align with various teams in India and UK to meet project goals resulting in best customer experience
  • Analyzing performance of various outputs to work towards much accuracy
  • Strategic and Active thinking in finding ways for better process flow
  • Handling New features testing
  • Quality checks for all outputs
  • To check and suggest for any tool improvements
  • Manage work as senior member with in team with provided SLA and desired KPAs
  • Trained and supported new team members, maintaining culture of collaboration.
  • New Tools, features end to end UAT and post live testing
  • Served as liaison, facilitating communication between associates in critical problem solving.
  • Handling Agile Product Operations
  • Defining work plans in alignment with stakeholder requirements.
  • Working closely with Marketing, Content Management and tech teams to have new product up and running and required
  • Identifying and resolving complex issues by applying advanced analytical and troubleshooting strategies.
  • Align with testing teams to understand defects and have deployments done in relevant sprints as required
  • Coordination in 2 Brand Launches
  • 4 Major Projects handled
  • Assist teams to help improve product output and quality
  • Keep track of new releases progress
  • Performing end to end testing for all releases pre and post live.
  • Analyzed customer data to identify trends and anticipate customer needs.

Marketing Operations Associate

Ivy Comptech
Hyderabad
10.2019 - 07.2021
  • Managed to get 1400 Campaigns go live
  • Working closely with Marketing teams to have set ups done as intended
  • Quality Assurance
  • Testing codes and set ups to ensure result is as intended
  • Testing new feature releases and ensure accuracy before go Live.
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with design team to create visuals for various marketing campaigns.
  • Conducted market research to identify customer needs and preferences.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Tracking of key performance indicators to measure success of campaigns.
  • Identifying appropriate marketing channels and target customers for campaigns.
  • Assemble reports and presentations to share insights and recommendations with stakeholders.

Client/Customer Relationship Executive

Nspira Management Services Pvt. Ltd.
Hyderabad
02.2019 - 10.2019
  • Delivered 2 Major Digital Product Launches and analysis of performance
  • Handling Multiple product operations and analyze product usage by collaborating with users
  • Orientations and new product launch sessions
  • Ensuring proper usage of products based on analysis data
  • Getting technical issues to be resolved with help of tech team
  • Collaborating with Stake Holders as per requirement
  • Act as project coordinator and scrum between various teams for successful project completion and Product Launch( Product handled:- N Learn)Coordinator and scrum between various teams for successful project completion and Product Launch( Product handled:- N Learn)
  • Confidently working in agile environment to make product much more marketable.

Client/Customer Relationship Executive -Operations

City Info Services Pvt. Ltd.
Hyderabad
01.2018 - 02.2019
  • Managed Over 3 Major Deals
  • Client support client communications
  • Initiate new strategies for better client experience
  • Segmenting customer data for effectiveness
  • Updating information in sage CRM
  • Act as scrum between various teams to get deal done
  • Created and maintained detailed database to develop promotional sales
  • Promptly responded to inquiries and requests from prospective customers
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Process Associate

Wipro
Hyderabad
05.2017 - 11.2017
  • Solved 150 Customer enquiries per day with Minimal Handling Time
  • Handling calls of customers in providing solutions
  • Briefs about services offered
  • Escalating calls to Team lead as and when
  • Resolving customers queries and operations of product
  • Explaining about new schemes to existing and new customers.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Education

MBA - Marketing Management

Indian School of Technology And Management
India
03.2020 - 03.2022

AMIE - Chemical Engineering

Institution of Engineers India
Hyderabad
06.2015 - 09.2019

High School Diploma -

Jawaharlal Nehru Polytechnic
Hyderabad
05.2011 - 12.2014

Skills

Go Getter, Fast learner, Mentoring and Self Motivated

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Accomplishments

  • Certificate of Excellence- Performer of 2nd quarter, 2022
  • Certificate of Nomination for Ivies-2022
  • Certificate of Completion on “Leadership Foundations”.

Personal Information

  • Father's Name: D Sree Rama Murthy
  • Mother's Name: D Sesha Ratnam
  • Date of Birth: 07/19/96
  • Marital Status: Unmarried

Projects Certificates

  • Project on Enzymatic Hydrolysis in IICT
  • Project on Evaluation of degree of polymerization in BHEL
  • Certificate of Participation in OLEO-2013 from IICT
  • Completed online course on “Diploma in Operations Management”
  • Agile Product Owner Role: Foundations-Linkedin Learning
  • Building a Product from Scratch-Linkedin Learning
  • Product Management First Steps-Linkedin Learning
  • Scrum Basics , Scrum Advanced-Linkedin Learning

Disclaimer

I hereby declare that the information mentioned above is true and correct to the best of my knowledge.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Marketing Operations Senior Associate

Ivy Comptech
08.2021 - Current

MBA - Marketing Management

Indian School of Technology And Management
03.2020 - 03.2022

Marketing Operations Associate

Ivy Comptech
10.2019 - 07.2021

Client/Customer Relationship Executive

Nspira Management Services Pvt. Ltd.
02.2019 - 10.2019

Client/Customer Relationship Executive -Operations

City Info Services Pvt. Ltd.
01.2018 - 02.2019

Process Associate

Wipro
05.2017 - 11.2017

AMIE - Chemical Engineering

Institution of Engineers India
06.2015 - 09.2019

High School Diploma -

Jawaharlal Nehru Polytechnic
05.2011 - 12.2014

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Visalakshi Danturthi