Visalakshi Muthiah
Summary
Dynamic Transformation Manager at Tata Consultancy Services Ltd, adept in automation governance and stakeholder engagement. Proven track record in delivering high-quality project outcomes, driving process improvements, and achieving significant cost savings. Skilled in data-driven insights and risk management, consistently exceeding expectations and enhancing operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transformation Manager
Tata Consultancy Services Ltd
Chennai
06.2025 - Current
- End-to-end governance of automation projects, encompassing use case identification, prerequisite gathering, feasibility analysis, development planning, and hands-on support through production deployment.
- Measuring Automation Efficiency and reporting to management.
- Ensured on-time delivery of high-quality service across all assigned deliverables, consistently meeting or exceeding stakeholder expectations.
- Designed strategic frameworks to enhance operational efficiency and customer satisfaction.
- Facilitated workshops to identify process improvements and foster collaborative solutions.
- Managed stakeholder engagement to align transformation objectives with business goals.
Program Manager
Tata Consultancy Services Ltd
11.2023 - 04.2025
- Governing Azure Network projects like Asymmetric routing, Migrations and Decommissions.
- Played a key role in enhancing transparency and trust with customers by delivering data-driven insights and actionable recommendations.
- Key contribution in Analogous Estimation for various projects.
- Delivered high-quality services on time across all managed deliverables.
- Led FinOps governance for an offshore team, by driving various cost optimization initiatives.
- Enabled significant cost savings of approximately $900K for a major Travel Group customer by implementing a multi-pronged optimization strategy.
Program Manager
Tata Consultancy Services Ltd
11.2022 - 10.2023
- Assessment Leadership: Actively contributed to handling assessments across multiple accounts, ensuring thorough evaluation and actionable insights.
- Internal Audits: Successfully conducted internal audits for RIG accounts, reinforcing compliance and operational excellence.
- Technical Debt Analysis: Played a key role in conducting Technical Debt assessments using the TCS TDAF Framework, driving continuous improvement in infrastructure quality and maintainability.
- Capability Presentations: Proactively prepared and delivered capability presentations for strategic pitches, highlighting technical strengths and innovative solutions.
- Vendor & Partner Management: Effectively managed partnerships with vendors, facilitating multiple technical and solution-oriented sessions for the RIG team.
- Reporting Excellence: Key contributor to the preparation and delivery of weekly and monthly reports for the RIG CoE team, ensuring transparency and informed decision-making.
- Quality & Timely Delivery: Consistently ensured on-time delivery of high-quality services and deliverables, maintaining client satisfaction and trust.
Program Manager
Tata Consultancy Services Ltd
06.2016 - 10.2022
- Managed 33 applications built using TCS in-house frameworks, ensuring high availability and performance.
- Led multiple phases of End User Computing (EUC) implementation projects for 4+ customers.
- Functioned as a single point of contact for customer requirements, ensuring smooth delivery and stakeholder satisfaction.
- Drafted and executed project plans tailored to customer needs for both on-premises and cloud deployments.
- Conducted data gathering to support robust Disaster Recovery (DR) planning aligned with customer SLAs.
- Delivered quality services on time, maintaining Customer SLAs (CSLAs) consistently.
- Adapted to new procedures, tools, and technologies to support incoming projects and systems.
- Led workforce planning, recruitment, and succession planning for both exempt and non-exempt associates.
Tower Lead
Tata Consultancy Services Ltd
06.2013 - 06.2017
- Led the Service Management Tower encompassing Monitoring, Change, Problem, Incident, and Service Request Management, ensuring seamless operations and continuous improvement.
- Championed Service Improvements, earning the Best Service Improvement Award for three consecutive quarters through impactful initiatives and process enhancements.
- Key Contributor to ServiceNow Rollout in the Nielsen environment, implementing foundational automations.
- Achieved >95% CMDB Accuracy, driving data integrity and reliability across infrastructure assets.
- Collaborated with the IGNIO Team to drive automation use cases including: Server provisioning and ID creation.
- Enabled Backup Processes Automation, ensuring backup enablement through automatic task creation and process integration.
- Streamlined Infra Security Processes, reinforcing consistency and compliance in BAU activities.
Network L3
Tata Consultancy Services Ltd
06.2009 - 05.2013
- Experienced L3 Network Engineer with a strong background in delivering scalable and adaptable network solutions while ensuring process integrity and high-quality deliverables.
- Proven track record of supporting critical infrastructure remotely, particularly for the Europe region.
- Experience in network configuration, design, implementation, and operations across LAN and WAN environments.
- Proficient in troubleshooting complex switching and routing issues, ensuring minimal downtime and optimal performance.
- Played a pivotal role in streamlining ServiceNow usage, enhancing change and task management efficiency.
- Implemented proactive processes to reduce alert noise and improve incident response.
- Successfully maintained zero past-due problem tickets for a leading Market Research Company, demonstrating strong ownership and accountability.
Chennai one DC Lead
Tata Consultancy Services Ltd
11.2006 - 05.2009
- Customer Service Level Agreements (CSLAs): Ensure adherence to CSLAs by maintaining high standards of service delivery and operational efficiency.
- Audit Readiness: Maintain comprehensive logs and records for downtime, shift rosters, access control, and media movement to support annual audits.
- Process & Tool Adoption: Quickly adapt to new procedures, instructions, and software tools to support incoming projects and systems.
- Datacentre Resource Availability: Ensure high availability and reliability of datacentre resources to support uninterrupted operations.
- Vendor & Contractor Management: Escort vendors and contractors within Datacentre (DC) premises.
- Power Backup Management: Oversee and maintain power backup systems for every rack in the Chennai One Datacentre.
- Performance Monitoring & Reporting: Responsible for DC KPI reporting, monitoring warehouse performance, and recommending or implementing necessary improvements.
- Stakeholder Collaboration: Interface with the DC Management Support Team and Global Store Support Centre to align operations with strategic goals.
- Logistics Coordination: Manage logistics to ensure seamless coordination and timely deliveries.
Team Lead
Slash Support PVT. Ltd.
02.2004 - 02.2006
- CSLA Management: Ensure compliance with Customer Service Level Agreements by monitoring performance metrics and addressing deviations proactively.
- Operational Logging: Maintain accurate records of system downtime, shift rosters, and access logs to support audits and operational transparency.
- Process & Tool Adaptation: Quickly learn and implement new procedures and software tools to efficiently manage incoming call volumes and support operations.
- Logistics Coordination: Oversee logistics providers to guarantee timely deliveries and seamless coordination across supply chain activities.
Education
B.E - Computer Science
SRM Easwari Engineering College
Chennai , India03-2003
Skills
- Automation governance
- Data-driven insights
- Stakeholder engagement
- Process improvement
- Project delivery
- Risk management
- Transformation governance
Certification
- Cisco Certified Network Associate Certificate Exam (Expired)
- ITIL V3 Foundation Certification
- ITIL 2011 Intermediate Qualification: Operational Support and Analysis Certification
- ITIL 2011 Intermediate Qualification: Service Transition (ST) Certification
- Certified Scrum Master (CSM) Certification
- Azure Fundamentals AZ-900
- FinOps Practitioner
Technology
Cisco Switches, Cisco Routers, Juniper Firewalls, Checkpoint, Cisco ASA firewalls, LAN, WAN, Security, Meraki SDWAN, Azure, GCP, HP Monitoring tool, SolarWinds, HPNNMI, ServiceNow, TCS BYOA, Azure Portal and Cost Management Module, TCS Cloud Exponence tool, JIRA, Windows 10, Windows 11 Pro
Timeline
Transformation Manager
Tata Consultancy Services Ltd
06.2025 - Current
Program Manager
Tata Consultancy Services Ltd
11.2023 - 04.2025
Program Manager
Tata Consultancy Services Ltd
11.2022 - 10.2023
Program Manager
Tata Consultancy Services Ltd
06.2016 - 10.2022
Tower Lead
Tata Consultancy Services Ltd
06.2013 - 06.2017
Network L3
Tata Consultancy Services Ltd
06.2009 - 05.2013
Chennai one DC Lead
Tata Consultancy Services Ltd
11.2006 - 05.2009
Team Lead
Slash Support PVT. Ltd.
02.2004 - 02.2006
B.E - Computer Science
SRM Easwari Engineering College