Vishal Patil

• Project: Aegon GTS Platform Support

Team Size: 24
Client: Aegon Group
Role: ServiceNow Architect
Duration: Jun’24 till date
Description: Transamerica ( Aegon ) is a leading provider of life insurance, investments and retirement solutions. Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world. They support consist of a wide range of centralized global IT services from global workforce support (O365, AWS desktop, VDI), network and security services (cloud centric), public cloud consulting and (automation) support and of course data centre management

Responsibilities:

• Conducted detailed requirements gathering, process mapping to customize ServiceNow applications according to client needs.
• Designed and architected scalable ServiceNow solutions that aligned with business goals and integrated seamlessly with existing IT infrastructure.
• Maintained up to date knowledge of ServiceNow updates and best practices, ensuring all solutions leveraged and latest features and capabilities.
• Orchestrated the integration of ServiceNow with third-party applications using REST APIs, using secured authentications.
• Directed the implementation of new technologies or systems designed to enhance organizational efficiency.
• Managed the development of long-term objectives for the organization's growth and success.
• Project: UCO – Jefferies LLC

Team Size: 8

Client: Jefferies Capital Investment (USA)

Role: ServiceNow Specialist

Duration: Oct’23 till to May'24

Description: Using Customer Service Management (CSM) application on ServiceNow platform, we have implemented scoped application for bankers. The primary function is
to streamline and enhance customer service. In this application different custom pages like settlements, CODR, USDTC, Corporate claims (Payable & Receivable) are designed using UI builder. This application helped bankers to easily track the cases raised by HNI customers for their valuable portfolio. Jefferies bank using this scope application for their bankers to easily track the cases.

Responsibilities:

• Implemented the custom pages using CSM ServiceNow application.
• Implemented widgets, dashboards, list view in scoped application with the help of UI builders for bankers.
• Implemented scheduled jobs which will calculate aging of the cases.
• Integration is implemented between ServiceNow and DAL layer which helps to fetch trade details.
• Involved in requirement gathering with US clients.
  Developed client side and server-side code using Mid servers.
• Involved in Code review.
• Involved in production releases, merging, and moving update sets from different environments.

• Project: PSM

Team Size: 20

Client: ServiceNow

Role: ServiceNow Architect

Duration: Jun’22 to Sept’23

Description: As a part of this project, we have designed out- of- box spokes for ServiceNow. This whole project was with integration between ServiceNow & SAP and the domain was supply chain management. Using this scoped application, the user can create purchase orders, receipts, invoices from ServiceNow into SAP ECC & SAP HANA system.

Responsibilities:

• Actively participated in ServiceNow product development and gained experience with the complete project lifecycle, including requirement gathering, design,
  coding, code review, testing, and support.
• Led a team of over 20 developers, alongside ServiceNow Business Analysts and Quality Assurance personnel.
  Designed a robust integration architecture to effectively manage multiple integrations.
• Developed various out- of- the- box plugins for the ServiceNow product that interfaced with SAP ECC, SAP HANA, SAP Ariba, and SAP OData.
• Was heavily involved in requirement gathering, design, coding, code reviews,providing estimates, and conducting demonstrations.
• Implemented bi-directional integration between ServiceNow and SAP systems.
• Project: Flexera Integration

Team Size: 6

Client: Flexera

Role: ServiceNow Architect

Duration: Jun’22 to Sept’23

Description: As a part of this project, we have designed and developed integration between ServiceNow & Flexera. Flexera works in Software asset management and cloud management. By integrating with ServiceNow Flexera helps their client to deal with millions of asset records into CMDB.

Responsibilities:

• Involved in stakeholders’ discussion around requirement gathering.
• Actively involved in proposing project design and coding.
  Implemented this integration using I-Hub & RTE (Robust Transform Engine).
• Developed server side and client-side code.
  Mid serve installation and configuration.
• Involved in Code review.
• Improved code quality using ServiceNow standards.
• Supported for production release.
• Performance improvement was the key criteria for these integrations.
• Implemented retry mechanism if integration fails.
• Handled errors and exceptions in separate page so that admin can correct the issues if they are related with configurations.
• Responsible for requirements analysis, technical design, implementation, testing and documentation.
• Ensured time delivery of reports as per defined timelines

• Project: Precalc Data Integration with ServiceNow
  Team Size: 6
  Client: PWC
  Role: Technical Lead
  Duration: Jan’16 to May’22
  Description: The purpose of this integration is to provide a lightweight, event based,simple to use application program interface (API) to enable RESTful service communications between ServiceNow and Precalc exposing on-demand notifications
  Responsibilities:
• Reviewed project meetings with stakeholders and analyzed business requirements.Created functional specifications.
• Performed UI customizations, workflow modifications, data imports, customscripting, and integrated third-party software using REST. Customized homepages.
• Developed the required integration components.
• Was involved in the design of the ServiceNow foundation, including custom tables, remote tables, design layout, and integrations.
• Developed new scheduled jobs and notifications as well as fixed scripts.
• Project: Client Reporting & Infrastructure Management
  Team Size: 10
  Client: CITI Bank
  Role: Technical Lead
  Duration: Jan’16 to May’22
  Description: This project involved ITSM implementation and development in ServiceNow for both internal and external service providers. The responsibility also involved implementing, documenting and maintaining ServiceNow environment on a daily basis.
  Responsibilities:
• ServiceNow ITSM Implementation/ Development is primarily responsible for supporting and developing using ServiceNow.
• Analyzing business requirements while attending review meetings, project meetings to design functional and technical design of modules as per customer needs.
• Regularly using update sets to move customizations to different environments.
• Involved in development and configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Action, Fix Script in ServiceNow.
• Extensive usage of Glide Ajax and Script includes getting multiple records from server side.
• Project: Client Reporting for CITI Private Bank
  Team Size: 6
  Client: CITI Bank
  Role: Developer
  Duration: Jan’16 to May’22
  Description: As part of this project, we have developed different custom reports using O2MS tool and these reports were part of Modular reporting.
  Responsibilities:
• Interaction with Bas and core business people for Modular reporting requirements.
• Worked for CITI Private bank customers and was responsible for developing reports,dashboards and statements using oracle as a backend.
• Developed reports like Holding Analysis, Transaction Details, Account Selection, Performance by Account etc. with scheduling and printing facilities.
• Delivered tech mandate project with upgradation of WebLogic application servers for UAT, COB & PROD environment.
• Always follows code of conduct, compliance training, mandatory activities as per CITIs policy.

• Project: Modular Reporting
  Team Size: 8
  Client: US Army, Fidelity, Kimberly Clark
  Role: Developer
  Duration: May’09 to December’15
  Description: Saba Enterprise Cloud is a non-cloud learning, collaboration, performance,
  and talent management solution to transform the way people work.
  Responsibilities:
• Gathered requirements from customers and wrote technical specifications.Generated test cases for testing reports.
• Worked with the Engineering team to integrate new crystal reports into the product,covering various Saba functionalities including Learning, Performance, Talent,
  Collaboration, and Content.
• Designed crystal reports using stored procedures, ensuring security, locale-specific filtering, grouping, and handling exceptions within the procedures.
• Developed numerous Crystal Reports for versions SEC 4x, SEC 5x, SEC 6x, and Release 7. Ported the necessary code such as views, procedures, rpt files, for use
  across Oracle, DB2, and SQL Server databases.
• Performed performance tuning on several engineering crystal reports, replacing older versions, and enhanced user experience by making crystal reports
  configurable and functionally efficient.
• Managed the import and export of databases, wrote PL/SQL procedures, and crafted SQL queries.
  Delivered reports, maintained existing reports, fixed bugs, issued patches, and handled report release management.
  Provided fixes in the form of patches to various clients, including the US Army,Fidelity, YUM, Kimberly Clark, and BMW.