Visatkumar Patel
Experienced Head With A Demonstrated History Of Working In The HVAC & Consumer Electronic Industry.Skilled In Service Operation , Technical Support,Marketing Management,Computer Literacy,Management Information System,team Handling,project Management.Strong Professional With Master Of Business Administration.
Ahmedabad
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated HVAC and chiller service expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Service Manager
Carrier Air Conditioning And Refrigeration Limited
Ahmedabad
07.2012 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Administer service contact to optimise profit and ensure customer satisfaction and retention.
- Manage accounts receivable and assist with resolution of customer billing disputes.
- Forecast , monitor and document financial performance against the plan.
- Met with customers to discuss service needs and develop effective and practical
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Resolve warranty issues , product recall notice, operational problems with products.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained records of service transactions and customer feedback for future reference.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actively support the organisation’s efforts to meet or exceed EH&S goals and plans.
Senior Customer Service Executive
Videocon Industries Limited
Ahmedabad
05.2011 - 06.2012
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintained customer account information database by canceling and updating customer accounts.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Chiller Technician
Carrier Air Conditioning And Refrigeration Limited
Ahmedabad
08.2008 - 05.2011
- Service, troubleshoot and software upgradation activity for all types of chillers.
- Install test and commissioning activity of new chiller projects.
- Provide product and technical knowledge, resolving issues surrounding installation , usage, upgrade and training.
- Coordinate with service Chanel partners & team and providing direct maintenance and technical support and investigation of issue reported by field.
- Resolved process inaccuracies while monitoring performance, site safety and project status.
- Maximized revenue and reduced downtime through exceptional quality assurance protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Shrunk process lags by training team members on performance strategies, company standards and industry best practices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed complex projects and maintained reputation for completing work on-time and under-budget.
- Maintained and fixed electrical and pneumatic controls, HVAC systems, Chillers and Automation equipment.
- Recorded temperatures, material amounts and test results on report forms.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Updated refrigeration systems, modifying HVAC components and refurbishing chiller plants and panels.
- Must adhere to all EH&S policies and standards.
Education
Mastar Of Business Administration - Marketing Management And Research
J.R.N.Rajasthan Vidyapeeth
Udaipur 01.2016 - 10.2017
Bachelor Of Business Administration - Business Administration And Management
Gujarat University
Shri Chimanbhai Patel Institute Of Business Admini 06.2004 - 03.2006
Post Diploma In Computer Application - Computer And Information Sciences
Government Polytechnic
Ahmedabad 07.2001 - 05.2004
Diploma In Mechanical Engineer - Mechanical Engineering
R.C.Technical Inst,Technical Examination Board
Ahmedabad 06.1998 - 04.2001
Skills
After-sales support
Timeline
Mastar Of Business Administration - Marketing Management And Research
J.R.N.Rajasthan Vidyapeeth
01.2016 - 10.2017
Service Manager
Carrier Air Conditioning And Refrigeration Limited
07.2012 - Current
Senior Customer Service Executive
Videocon Industries Limited
05.2011 - 06.2012
Chiller Technician
Carrier Air Conditioning And Refrigeration Limited
08.2008 - 05.2011
Bachelor Of Business Administration - Business Administration And Management
Gujarat University
06.2004 - 03.2006
Post Diploma In Computer Application - Computer And Information Sciences
Government Polytechnic
07.2001 - 05.2004
Diploma In Mechanical Engineer - Mechanical Engineering
R.C.Technical Inst,Technical Examination Board
06.1998 - 04.2001
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