Vishal Patil

1: GLOBAL DISPUTES - UK/HK/Mexico

Design Global Digital Mobile journey for Customers to raise Transaction Disputes for Credit / Debit cards with scaling capability to multiple markets with PEGA as workflow solution for Dispute resolution thus reduce back-office and contact center cost.

2: HSBC UK CREDIT CARD ORIGINATIONS – Design core straight through Digital credit cards onboarding journey for existing and new customer across channels with scaling capability to multiple markets

3: GLOBAL LENDING ORIGINATIONS – SINGAPORE/MALAYSIA/INDIA Approval in principle through customer onboarding boarding journey for existing and new customer on get Personal Loans Digital Account Opening in less than 4 minutes. Globally scalable & channel agnostic design. Timing of the launch have helped our branch to service customer during pandemic

4: GLOBAL CREDIT CARD ORIGINATIONS – Straight through customer onboarding journey for existing and new customer to get credit cards in less than 3 minutes. Globally scalable & channel agnostic design. Accountable to design global credit cards onboarding straight through banking experience.

Key Responsibilities:

• Running discovery program to define global journey
• Gather requirements from Global/local business, to create scalable products.
• Running daily check point meeting with business to collect and freeze requirements.
• Creating Business process flows: As-Is-Process flow and To-Be-Process flow
• To get UX/UI designs created from design team on agreed requirements
• Define MVP scope .
• Defining Product Roadmap and follow through features
• Defining EPICs and Stories in JIRA and having a walkthrough with business for final review and sign-off.
• Grooming user stories with scrum team and resolving their queries.
• Prioritization of agreed stories in sprint planning.
• Raising domain demand in regards to the agreed story so the same can be picked up effectively in sprint.
• Responsible for facilitating regular check point meeting with project team and back-office in case of any requirement is introducing change in business process.
• Understanding product roadmap and getting aligned to it accordingly.
• Walkthrough of developed product with business/scrum teams.
• Signing off business stories post-test completion and business review.
• Maintain KPI's and making sure the product built is competitive to sustain in market.

Key Achievements:

• Exceeded goals through effective task prioritization and great work ethic
• Managed on-site cross functional teams
• Worked with tough customers to understand needs and provide excellent service
• Collaborated with DMs to achieve on time delivery
• Participated in team-building activities to enhance working relationships
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Actively listened to customers' requests, confirming full understanding before addressing concerns

GSP: Jersey, Philippines, UK, HK, Canada

This project aimed at integrating all the PIB across the world.

The project was divided into various phases where all functions related to different entities to be built. Entity specific functions to be turned on during Subscription and Activation.

Key Responsibilities:

• Gather and elicit functional as well as non-functional requirements.
• Create user stories, epics and task based on requirements gathered from client and stakeholders.
• Work with Product owner to define scope and objectives.
• Assist PO to refine backlog.
• Work with co-located development team, UX designers and delivery managers.
• Conduct demo for clients.
• Help POD on queries, participate in backlog grooming.
• Managing definition of Done for defined product.

1: Security as a Service (SaaS):

Development and enhancement of ID&V (Authentication and Authorization) framework of CAM model. The framework caters to Identification and Verification requirement of user who requests access to HSBC’s web portal and online services. This framework is used across 35 entities within HSBC group. The framework is configurable enough to implement onto entity requirements.

2: GSP (Account Opening and Communications):

Front End Development and enhancement of HSBC’s Global portal to bring it on one core platform and then customizing it as per SnA of different countries it operates in. This involves development of application from scratch in Agile Methodology and implementation in both web and Mobile application. Opening or Applying for different bank account and credit card Accounts as per compliant. Communications include statement generation, SMS, Secure message and Email communication. HUB, a AS400 based application is backend for HSBC internet banking which keeps record of all customer details and keeps track of all day to day transactions

Key Achievements:

• Worked closely with business analysts and development teams to deliver high availability solutions for mission-critical applications
• Coordinated with developers to evaluate and improve application
• Collaborated with developers and product owners to stay current on product features and intended functionality
• Recorded test results in Quality Center, detailing testing processes, results and suggestions for development team
• 
  

Project details:

1: Travelers - Commercial Lines - Automated Program Collection System (CL-APCS) Automated Program Collection System (APCS) collects policy and premium data from external program managers in a structured format, processes it as per business rules and feeds it into the Travelers issuance – the Mainframe system to facilitate timely financial reporting and policy tracking. Objective of this application is to improve processing time & accuracy while significantly reducing manual intervention required to process program business.

2: Travelers - Commercial Lines – Boiler Rating Tool (CL-BRT) An online Equipment Breakdown Rating tool developed for Travelers Agents to create Quotes for all commercial products which include Boilers, Air Conditioning & Refrigeration system, Machinery, Pumps and compressors etc. It is a Rate, Quote and Bind application which also generates Proposal and Binder. It involves end-to-end testing of Agent as well as Admin/Manager functionality for Enhancements/Change requests.

3: MMC - Velocity Service Centre: Velocity - a highly integrated system that brings together all the key functions of Insurance business in an end-to-end solution. It is a tool developed by the VRC Insurance System. Velocity is a client server application. Various Small business of Marsh needs to be configured in a product called Velocity. A platform developed for creating insurance programs for client. It includes testing end-toend program, reporting services, certificates, letters and maintenance work Testing and delivering SLA based production support items on time. Following SDLC for regular Insurance programs implementation

Worked as Software Test Engineer for Microsoft web applications.

Worked as Software test Engineer for Desktop Applications.

Worked as Sr. Technical support officer.