Visha Jain
Corporate Action - Manager
Delhi
Summary
I am a finance professional with over 13 years of experience in the banking sector, specializing in Corporate Action (about 7 yrs.) and Transfer Agent/Investor Services (about 6 yrs.). I served as a Manager at SS&C GlobeOp, where I ensured high-quality client service, manage risks, and lead my team to meet organizational goals. My dedication to continuous improvement drives my commitment to delivering excellence and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Manager
SS&C Globeop Financial Services India Pvt. Ltd
08.2020 - 08.2025
- Managed the day-to-day operations, ensuring excellent client service, and meeting goals.
- Part of SOC1 audits for ALPS and HFS client.
- Sole responsibility for maintaining all standards and presenting to the auditors.
- Conducting performance evaluations for staff members.
- Identifying potential risks associated with accounts and implementing appropriate checks.
- Tracking key performance indicators (KPIs), analyzing data to identify areas for improvement, and taking corrective actions.
- Successfully led the end-to-end migration of the Corporate Actions process to the new DST platform from HFS, collaborating closely with DST through all critical phases—testing, parallel run, and go-live.
- Interpreted a broad range of reference materials using third-party information sources such as Telekurs, Bloomberg, and IDC, along with broker reports.
- End-to-end experience in Corporate Actions (Non-Cash).
- Handling the complete lifecycle of non-cash events such as mergers, stock splits, spin-offs, rights, bonuses, and name changes – including announcement capture, event setup, entitlement validation, reconciliation, posting, break resolution, and coordination with custodians & internal teams.
- Interpreted event notifications from depositories, custodians, and market sources; validated terms, key dates, and entitlement details.
- Performed event creation, announcement capture, data enrichment, and event setup in internal systems (e.g., GoCSM).
Team Leader
I-energizer (Bank of New York)
04.2019 - 08.2020
- Responsible for quality checks of team members.
- Responsible for error trend analysis.
- Identified major issues and provided regular feedback to the operations team.
- Oversaw the review and approval of all Corp-Action events, both.
Quality Analyst
I-energizer (Bank of New York)
10.2007 - 06.2014
- Responsible for opening different types of accounts such as individual, joint, corporate, and beneficiary accounts.
- Performed account maintenance activities including Electronic Fund Transfer (EFT) and dividend reinvestment.
- Reviewed and approved mandatory corporate actions (e.g., mergers, acquisitions, dividend payments).
Education
MBA -
IMT Ghaziabad
Ghaziabad, India06.2010
B.Com (Pass) - undefined
Delhi University
Delhi, India06.2006
Skills
Analytical Skills
Accomplishments
- Error Reduction Success: Reduced processing errors by 25% within one year through improved quality checks.
- Client Satisfaction Boost: Led a team that achieved a 30% increase in client satisfaction ratings.
- Operational Cost Reduction: Implemented cost-saving measures resulting in a 15% decrease in operational expenses.
- Team Performance Enhancement: Coached team resulting in a 20% improvement in employee performance metrics.
Timeline
Manager
SS&C Globeop Financial Services India Pvt. Ltd
08.2020 - 08.2025
Team Leader
I-energizer (Bank of New York)
04.2019 - 08.2020
Quality Analyst
I-energizer (Bank of New York)
10.2007 - 06.2014
B.Com (Pass) - undefined
Delhi University
MBA -
IMT Ghaziabad