Vishaal Anthony
Chennai
Summary
To obtain a challenging position in a dynamic organization and be an integral part of growth oriented company. To utilize and grow my analytical, research and technical skills in learning opportunities in supportive, challenging work environment that would take advantage of my job experience. Motivated [Senior Client Partner/Support Analyst] with overall [Three] years of progressive experience in the BPO and IT industry. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
7
7
years of professional experience
Work History
Senior Client Partner/Senior Support Analyst
Access Health Care
Chennai
02.2024 - Current
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Collected, analyzed and reported on data for use in operational planning.
- Evaluated software or hardware to recommend improvements or upgrades.
Credit Analyst/ Sr. Customer Support Executive
Allsec Technologies
Chennai
06.2021 - 08.2023
- Worked closely with both customers and the Credit team to reconcile accounts and oversee payment negotiation.
- Checked credit files for completion, identified missing documentation, and reported to credit administration for timely resolution.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Conducted credit reviews on corporations to assess financial conditions.
- Completed thorough and in-depth analysis of new credit requests, renewals, and annual relationship reviews to recommend risk rating changes.
Graphic Designer and Photography
Shalom Frames
Chennai
10.2017 - 01.2020
Reporter and Photographer
Deccan Chronicle
09.2016
Education
B.Sc - Visual Communication
SATHYABAMA UNIVERSITY
01.2016
Higher Secondary School -
Anita Methodist Matriculation
03.2012
SSLC -
Salvation Haven Methodist Matriculation Higher Secondary School
03.2010
Skills
- Communication skills
- Problem-solving
- Credit Management
- Client interaction
- Information Collection
- Account Management
- Client Relationship Management
- Information Verification
- Data-driven decision-making
- CRM proficiency
- Basic of Advertisement
- Basic Camera Handling
- Basic Editing
- Audio Production (Editing)
- Advance Photography (Photo Journalism)
- Advance Photography (Landscapes)
- Advance Photography (Portrait)
- Tech support
- Client support and assistance
- Technical support services
- Technical issue resolution
- Technical implementation
Languages
- Tamil, speak
- English, speak, write & read
- French, speak, write & read
- Hindi, speak & read
Hobbies and Interests
Sports: Table-Tennis, Badminton, Watching Animation Movies, Playing Guitar & Singing, Photography, Travelling, Graphic designs, Animation
Timeline
Senior Client Partner/Senior Support Analyst
Access Health Care
02.2024 - Current
Credit Analyst/ Sr. Customer Support Executive
Allsec Technologies
06.2021 - 08.2023
Graphic Designer and Photography
Shalom Frames
10.2017 - 01.2020
Reporter and Photographer
Deccan Chronicle
09.2016
B.Sc - Visual Communication
SATHYABAMA UNIVERSITY
Higher Secondary School -
Anita Methodist Matriculation
SSLC -
Salvation Haven Methodist Matriculation Higher Secondary School
Similar Profiles
Sathya NaveenSathya Naveen
Denials Coordinator at Access Health CareDenials Coordinator at Access Health Care
Robin DravidRobin Dravid
Client Specialist at Access health careClient Specialist at Access health care
Tebogo GulubaneTebogo Gulubane
Health Care Assistant at Access Health CareHealth Care Assistant at Access Health Care