Vishaal Bharadwaj
Faridabad
Summary
Versatile Leader specializing in F&B Operations for over 22 years & skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Encouraging Leader & analytical problem-solver with talents for team building, leading & motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills & sound judgment to positively impact company success. Dedicated to applying training, monitoring & morale-building abilities to enhance employee engagement & boost performance. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Head - Operations
Bird Catering & Lounges Pvt. Ltd.
02.2022 - Current
- Spearheading PAN India Operations for BCLPL, took annual revenue turnover from 4 Cr to 30 Cr & EBITDA swing from negative to positive
- Versatile Business - Lounges & Food Trucks at Airports & Food Court at Metro Station & Malls, Cloud kitchen & IRCTC Food Plazas at Railway Stations & Indigenously developed Brands at Malls & High Street
- Overall responsible for day to day Operations / P&L Mgmt / New sites / Business concepts / Strategic tie ups / Business expansion / Budget management / Cost optimization
- Handling total team size of 200+ at 10 locations PAN India
- Business foot print enhancement across Airports / Railways / Malls / High Street & similar locations, aggressive focus on penetration & frequency of orders
- To bring Organic growth in Revenue & Profitability YOY
- Tie ups with Food / Card aggregators / Airlines for sustainable growth
- RFPs for Airports & Railways / Tenders working & submission / Execution of JV
- To develop SOPs for standardization of Ops & QA to ensure raw/cooked food sanity & compliances.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Improved overall productivity with introduction of innovative process improvement initiatives.
- Evaluated emerging market trends to inform strategic decisions affecting Organization's future direction.
Senior Manager - Food & Beverage Controls
Stanza Living
02.2020 - 09.2021
- Responsible for PAN India Kitchens’ Budgeting serving 60,000 meals per day/Menu Construct/Costing/Inventory Management/Procurement of Opex & Capex/Data Analytics to help Operations
- Developing and implementing key procurement strategies/purchase schedules and ensuring that strategies/schedules are aligned with organizational objectives
- Reorganizing & controlling food/beverages cost control, financial budgeting, forecasting, inventory control, MIS, finalizing P&L account of the department with annual revenue turnover of INR 120 Cr
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize quality reporting and minimizing risk
- Implemented and developed operational standards, policies and procedures.
Associate Operations Manager
Devyani International Ltd, India
04.2013 - 02.2020
- Lead F&B Operations with annual revenue turnover of INR 100 Cr with distinguished experience of handling IGI Terminal 1 which had the highest pax load & revenue amongst Airports PAN India.
- Headed Ambitious project of backend integration for Software/Application (SAP/LS Retail) for the generation of Food Cost & other related Reports for all Airports PAN India.
- Instrumental in handling complete Operations at Terminal-3 (25 Outlets) & Terminal-1 (14 Outlets), IGI Airport, New Delhi.
- Got recognition of Outstanding Performer Award in 2015.
- PERT analysis to ensure timelines are met for the Opening of all F&B Outlets. CAPEX finalization & AOP analytics.
- Improved inventory management systems, reducing waste and optimizing stock levels for increased efficiency.
- Played key role in business expansion initiatives, contributing to opening of new locations with seamless integration into existing operations framework (Total 40+ outlets).
Head of Operations
Pizza Bite, India
11.2010 - 03.2013
- Responsible for Store Operations (Total 7) & Commissary.
- New site selection & opening of new Restaurants (Total – 05).
- Increased total turnover of Company from INR 80 L to INR 4.5 Cr per annum.
- Delivery orders ratio increment by 4x from 5% to 20% in year.
- Reduced operational costs through effective budget management and cost-saving strategies. COGS down from 45% to 37% & INR 18 L saved in COGS & Utility costs in year.
District Manager
BIG Cinemas, India
01.2010 - 10.2010
- Exemplary performance & got promoted to District Manager level from Theatre Manager (TGIP Mall, Noida) in 6 months only.
- Cinema achieved 6th rank in Cinema Premier League out of 100 cinemas in India.
- Successfully managed total 7 cinemas across Rajasthan and Uttar Pradesh.
- Fostered environment of open communication between management teams across district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities (SPH) and expanding existing client base within district.
Area Supervisor
Domino’s Pizza Group Ltd, United Kingdom
03.2006 - 05.2009
- Managed total 6 Domino’s Pizza stores in Leicester region & took operations excellence to a new height & converting 10% EBITDA to 16% for the region, swing of +60%.
- Achieved prestigious Rolex Challenge Level 2 in Narborough Road, Leicester (on 8thFeb’09) beating revenue of £ 22,600 (Per week) for 4 consecutive weeks.
- Successfully attained 11 Record Weeks in Narborough Road, Leicester.
- Received 5 Star rating twice in Narborough Road, Leicester.
- Played instrumental role in placing store in OTD Elite for 7 quarter.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Store Manager
Domino’s Pizza India Ltd, India
03.2000 - 02.2006
- Achieved Rolex Challenge Level 1 in Preet Vihar, New Delhi in Aug’05.
- Gained significant exposure in opening & setting up Domino’s Pizza Store at DMRC Kashmere Gate, Delhi.
- Achieved 6 Record Weeks & 6 Record Months in the FY 04-05 & 05-06.
- Introduced cross training programs & developed multi tasker who later became managers; produced 15- 20 quality managers in a time span of 2 years
- Successfully handled business of INR 10 Cr and delivered growth of 25% at Preet Vihar.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Master of Business Administration - Retail Operations Management
Sikkim Manipal University
01.2010 - 01.2011
Bachelor of Arts -
Delhi University
04.1997 - 03.2000
Diploma in Hotel Management -
IHM, Ahmedabad
09.1996 - 08.1999
Skills
Operational Excellence
Languages
English
Hindi
Punjabi
Gujarati
Timeline
Head - Operations
Bird Catering & Lounges Pvt. Ltd.
02.2022 - Current
Senior Manager - Food & Beverage Controls
Stanza Living
02.2020 - 09.2021
Associate Operations Manager
Devyani International Ltd, India
04.2013 - 02.2020
Head of Operations
Pizza Bite, India
11.2010 - 03.2013
District Manager
BIG Cinemas, India
01.2010 - 10.2010
Master of Business Administration - Retail Operations Management
Sikkim Manipal University
01.2010 - 01.2011
Area Supervisor
Domino’s Pizza Group Ltd, United Kingdom
03.2006 - 05.2009
Store Manager
Domino’s Pizza India Ltd, India
03.2000 - 02.2006
Bachelor of Arts -
Delhi University
04.1997 - 03.2000
Diploma in Hotel Management -
IHM, Ahmedabad
09.1996 - 08.1999
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