Vishaal Kapoor

Seasoned Business Analyst offering 14 years of multiple industry & domain success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Busyness Analyst cum Process Optimization

· Conducted interviews with key business users to collect information on business processes and user requirements.

· Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

· Improved business direction by prioritizing customers and implementing changes based on collected feedback.

· Identified process inefficiencies through gap analysis and outlined sensible solutions.

· Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

· Evaluated trends to understand competitive environments and assess current strategies.

· Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.

· Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.

· Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.

· Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.

· Developed and controlled execution of reporting and analytics for multiple operations departments.

· Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

· Advised senior managers on policy strategies for reducing liability and preventing losses.

· Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.

· Taught employees how to control risks at front line.

· Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.

· Maintained ownership and generated fully automated SAS reports, enabling increased visibility.

· Built and maintained measurement infrastructure through integration of data warehouses, SAS and business objects.

· Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.

Designing & Implementing and Stabilizing Salesforce Automation Project,

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Identified issues, analyzed information and provided solutions to problems.

· Used coordination and planning skills to achieve results according to schedule.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

· Offered friendly and efficient service to customers, handled challenging situations with ease.

· Streamlined processes to enhance operational productivity and overall traceability.

· Controlled inventory transactions to reconcile ordering processes with demand forecasts.

· Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.

· Monitored and managed stock levels, delivery times and transportation costs to adhere to business specifications.

· Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

· Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.

· Established online configuration knowledge base to support functionality by developing robust system application overview.

· Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote organised working environment.

· Evaluated department conditions and operations to determine strengths and areas for improvement.

· Developed and maintain operational guidelines for staff.

· Generated operational reports for management on monthly schedule.

· Evaluated current operational strategies and recommend improvements.

· Cultivated and maintained strategic alliances with key partners and vendors.

· Performed competitive analyses and adjusted sales and marketing strategies accordingly.

· Analyzed sales and marketing data for improved strategies.

· Managed sales promotions and marketing strategies in trade.

· Identified appropriate marketing channels and target customers for campaigns.

· Optimized system and platform performance capabilities in most efficient, practical way possible.

General Responsibilities

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Worked flexible hours; night, weekend, and holiday shifts.

· Developed and maintained courteous and effective working relationships.

· Mapped current business and operational processes and recommended areas for improvement.

· Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts.

· Planned and prepared work schedules for 170 employees to assign employees to specific duties.

· Controlled inventory by creating Excel spreadsheets which result in 2% decrease in wastage.

· Coordinated with General Manager in different operational issues and promotional activities.

Father’s name : Late Mr. Tribhuwan Kumar Kapoor

Date of birth : 20th November 1983

Nationality : Indian

Languages : Hindi, English and Punjabi

Marital Status : Married

Permanent Address : F-122 C MIG FLATS OPP. GTB HOSPITAL Dilshad Garden Delhi 110093

Current Address : JP Wish Town, KOSMOS KM 14/805, Sector 134, Noida, Uttar Pradesh 201304

Passport : Valid Indian Passport