Vishal Ahuja
Quality Assurance Supervisor
Mumbai,Maharashtra
Summary
Dynamic Quality Assurance Supervisor with 3 years of experience leading high-performing teams in Risk & Compliance and Technical domains, complemented by over 9 years of expertise in functional roles. Proven ability to elevate quality control processes and drive continuous improvement initiatives. Adept in data analysis, decision-making, and utilizing reporting tools such as Excel, Google Data Studio, and Power BI for quality analysis. Demonstrated success in fostering a collaborative culture, mentoring team members, and implementing process improvements. Eager to leverage these skills in a Quality Assurance Manager role to enhance quality, productivity, and team performance.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Quality team Supervisor
Accenture
Hyderabad
12.2021 - Current
- Led and motivated two quality analyst teams (Risk & Compliance, Technical) to ensure adherence to industry standards and achieve quality Objectives
- Implemented process improvement initiatives that resulted in a 20% increase in overall process quality
- Developed and executed comprehensive test plans and strategies, mitigating risks and ensuring timely project delivery within quality parameters.
- Utilized data analysis tools (Excel, Google Data Studio, Power BI) to identify quality trends, conduct root cause analysis, and drive data-driven decision-making.
- Mentored and coached team members, fostering a culture of continuous learning and development, leading to a [positive outcome, e.g., increased team productivity, improved employee satisfaction].
- Implemented system improvements leading to a 15% decrease in process defects.
- Utilized lean methodologies to drive continuous improvement initiatives within the quality team.
Quality And Support Senior Analyst
Accenture
Mumbai
01.2018 - 12.2021
- Conducted Root cause analysis, identified potential risks and areas for improvement.
- Implemented quality control measures or action plans, streamlining workflows and enhancing operational efficiency.
- Provided exceptional technical support to stakeholders, resolving critical issues and ensuring seamless operations.
- Collaborated effectively with cross-functional teams to identify and address quality concerns throughout the project lifecycle.
- Provided support and training to junior analysts to improve overall team performance.
Trust and Safety Analyst & Senior Analyst
Accenture Services Pvt Ltd.
Mumbai
12.2014 - 12.2017
- Supported company growth by ensuring timely completion of trainings and aligning with organizational objectives.
- Served as an approachable point of contact for employees seeking guidance on policies or reporting concerns anonymously.
- Contributed to a positive work environment through proactive collaboration with colleagues and cross-functional resources.
- Championed continuous improvement efforts within the Trust and Safety Department, driving innovation in established processes and routines.
- Maintained up-to-date knowledge of relevant policy guidelines, facilitating compliance across the organization.
- Reviewed and analyzed transactions or cases to identify trends and areas requiring improvement.
Education
PG Diploma - Ecommerce
Welingkar Institute of Management Development and Research
Mumbai06.2022
Master's - Accounting And Finance
Mumbai University
05.2027
Skills
TECHNICAL
* Data Analysis & Management
* MS Office Suite (Excel)
* Google Data Studio
* Power BI
SOFT SKILLS
* Leadership
* Adaptability
* Communication
* Problem-Solving
Otherpersonaldetails
📨: vishahuja234@gmail.com
📞: 8828222560
🏡: Mumbai, INDIA
Personal Information
Total Experience: 9 Years 11 Months
Timeline
Quality team Supervisor
Accenture
12.2021 - Current
Quality And Support Senior Analyst
Accenture
01.2018 - 12.2021
Trust and Safety Analyst & Senior Analyst
Accenture Services Pvt Ltd.
12.2014 - 12.2017
PG Diploma - Ecommerce
Welingkar Institute of Management Development and Research
Master's - Accounting And Finance
Mumbai University