Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Accomplishments
Languages
Certification
Timeline
Generic
Vishak Murali

Vishak Murali

Mumbai

Summary

Finance and compliance professional with 8+ years of experience in U.S. Gross-to-Net (GTN), Order-to-Cash (OTC), and compliance. Specialized in Commercial Rebates, SSA's, Chargebacks, Medicaid, Failure to Supply, and Returns. Proficient in SOX compliance, revenue analysis, risk mitigation, and cross-functional collaboration.

Eager to leverage analytical capabilities, leadership skills, and a commitment to operational excellence to drive meaningful contributions in a dynamic organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Associate

PricewaterhouseCoopers (PwC)
Mumbai
09.2023 - Current
  • As a Senior Associate in Risk Consulting, I successfully led the transition of key components of the Gross-to-Net (GTN) process, including Government and Commercial Rebates, Chargebacks, and Returns.
  • Enhanced accuracy by implementing advanced data analytics to support GTN analysis and revenue recognition validations, ensuring alignment with regulatory standards and business objectives.
  • Conducted rigorous SOX compliance and control testing to maintain adherence to regulatory standards.
  • Identified control gaps and implemented corrective actions, achieving a high standard of compliance and reducing potential risks.
  • Reviewed customer service policies on an ongoing basis to ensure compliance with company standards.
  • Provided comprehensive training and mentorship to team members on technical GTN functions and compliance processes, fostering a cohesive team environment. To strengthen our overall knowledge of new processes.
  • Initiated process re-engineering for GTN components, delivering a standardized solution that enhanced operational consistency.

Executive

Amneal Pharmaceuticals Pvt. Ltd.
Ahmedabad
07.2021 - 09.2023
  • Achieved efficient stabilization of the Chargeback order management process early in tenure.
  • Handling all the Chargeback processing and also accounted for processing critical accounts
  • Rebate processing of Admin Fees, Rebates, Stocking Allowance, Shelf Stock, and other fees/Rebates to the customers.
  • Training and mentoring team members on technical and process skills, conducting a domain-related session for team members, and cross-training team members on new processes.
  • Review and update the Standard Operating Procedure (SOP)
  • Minimizing processing errors and maintaining high accuracy to avoid re-work.
  • Providing solutions to remove redundant steps in the process
  • Review accounts receivable reports to ascertain the status of collections and outstanding balances.
  • Drive process improvement and re-engineer Chargeback processes toward a standard solution
  • Successful track record of leading projects and delivering superior results
  • Work directly with the Accounts Receivable Supervisor on the process of chargeback to ensure both departments are complementing each other.
  • Motivate and influence operational teams to achieve results
  • Rewarded Employee of the Month twice in just 6 months of joining the company.
  • Part of Team of the Quarter and Team of the Year for 2021 & 2022 twice
  • Received recognition from the US team for successful transition and training team members for the same process quickly for production

Management Trainee

Genpact India Private Limited
09.2016 - 07.2021
  • Working as Management Trainee in the Chargeback order management process and 2 off-shore transitions
  • Handling a team of 15 members in an effective and efficient manner
  • Training and mentoring team members on technical and process skills and conducting a domain related session for team members
  • Measure, monitor and improve client service by guiding team members
  • Preparing the SLA & KPI Metrics reporting
  • Monthly review with On Shore & Off Shore leadership
  • Review and update the Standard Operating Procedure (SOP)
  • Providing solutions to the client to remove redundant steps in the process
  • Review accounts receivable reports to ascertain status of collections and balances outstanding
  • Oversee the day to day activities performed by the team
  • Drive process improvement and re-engineer Chargeback processes toward a standard solution
  • Responsible for daily allocation of work
  • Responsible for meeting SLA and TAT on daily and monthly basis
  • Successful track record of leading projects and delivering superior results
  • Work directly with Accounts Receivable Supervisor on process of chargeback to ensure both departments are complimenting each other
  • Motivate and influence operational teams to achieve results
  • Worked and have good Knowledge in other segments of OTC such as, Billings, Rebates, Cash Application, Order management, and Reporting
  • 3 Lean ideas for process improvement
  • DIP award
  • Cheers points
  • Spot award
  • Recognition for driving RPA project
  • Received quarter award throughout my working period

Administrator Officer

J B BODA INSURANCE BROKERS PVT. LTD
07.2014 - 05.2016
  • Procure custom made quotes from various general/life insurers for client’s assigned
  • Compare and present the coverage features/benefits/premium of various insurers
  • Place the insurance on confirmation from the client
  • Insurance placement for new and renewal policies with respect to the client
  • Interaction with the client on a periodic basis for specific requests/ claims processes and procedures
  • Create and maintain a database of prospective clients from EPFO website
  • Contact clients to enquire about their insurance needs
  • Meet clients and hold presentations to explain about various services offered by J.B.Boda Group in order to source insurance business
  • Co-coordinating activities of Insurers and third party intermediaries to meet the requirements of client
  • Maintain monthly Account for insurance business (new/renewals) placed
  • Maintain monthly account of insurance processes followed for each corporate client i.e
  • Minutes of Meetings, Presentations, and Endorsements

Education

Bachelor of Commerce (Regular) -

University of Goa
01.2014

10+2 (State board) -

State Board – Goa
01.2011

10 -

State Board – Goa
01.2009

Skills

  • Comprehensive problem-solving abilities
  • Strong verbal and written communication skills
  • Experience in team supervision
  • Proficient in project management
  • Account Reconciliation
  • Expertise in data analytics
  • Leadership experience in team settings
  • Technical skills: Oracle, JDE, Flex, SAP, Vistex, and AS400
  • Proficient in MS Office Suite: Word, Excel (Advanced, Pivot Tables, & Power Query), PowerPoint, and Power BI
  • Basic knowledge of MySQL

Hobbies and Interests

  • Listening to Music
  • Reading Books & Interacting with people
  • Playing Cricket

Personal Information

Date of Birth: 05/06/93

Accomplishments

  • Amneal: Twice named "Employee of the Month"; recognized as part of "Team of the Year" for exemplary contributions and process innovation.
  • Genpact: Led RPA initiatives that reduced manual effort in chargebacks and earned quarterly performance awards for service excellence and compliance.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Basic to Advance Microsoft Power BI (https://excel.jatanshah.in/your-certificate/2D0B0B2070AD-2D0B0B1FD4D9-83AD7EF8B6/)

Timeline

Senior Associate

PricewaterhouseCoopers (PwC)
09.2023 - Current

Executive

Amneal Pharmaceuticals Pvt. Ltd.
07.2021 - 09.2023

Management Trainee

Genpact India Private Limited
09.2016 - 07.2021

Administrator Officer

J B BODA INSURANCE BROKERS PVT. LTD
07.2014 - 05.2016

Bachelor of Commerce (Regular) -

University of Goa

10+2 (State board) -

State Board – Goa

10 -

State Board – Goa

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Vishak Murali