Power BI
Vishakha Bhati
Scrum Master
Jaipur
Summary
Certified Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Scrum Master
QDegrees Services
Jaipur
01.2024 - 08.2024
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Facilitated giving demos along with developers and taking client feedback.
- Helping the team focus on creating an increment of value each iteration.
- Ensured that all team events take place, are productive and kept within the timebox.
- Driven awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
- Determine and develop user requirements for systems in production to ensure maximum usability.
- Contributed to Product Owner/stakeholders and team in preparing, collecting, and eliciting the requirements, as writing stories is a joint Scrum Team effort.
Scrum Master
Sutherland Global Service
03.2023 - 07.2023
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Streamlined release processes through close coordination between development teams and operations staff.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Scrum Master
Teleperformance
12.2021 - 03.2023
- Worked to provide continuous improvement for product development lifecycle.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Strengthened team cohesion and morale, organizing team-building activities and maintaining open-door policy.
- Encouraged innovation and experimentation within the team, leading to the development of new features that enhanced product value.
- Implemented risk management strategies to minimize project delays and ensure timely delivery.
Technical Support Engineer
Teleperformance
Jaipur
05.2019 - 12.2021
- Provided remote assistance to 5 clients simultaneously, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the 30 people team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Master of Arts - Business Economics
University of Bikaner
Bikaner, India 06.2016 - 06.2018
BBA - Marketing Management And Research
University of Calcutta
Kolkata, India 06.2012 - 08.2016
Skills
- Servant Leadership
- Sprint Planning
- Project Management
- User Stories
- Sprints
- Software Development Life Cycle (SDLC)
- Agile & Waterfall Methodologies
- Stakeholder Management
- Kanban
- Conflict Resolution
Software
Confluence
MS Office-Excel, PowerPoint, Word
SQL
Visio
Jira
Certification
Certified Scrum Master, Scrum Alliance
Timeline
Certified Scrum Master, Scrum Alliance
09-2024
Scrum Master
QDegrees Services
01.2024 - 08.2024
Lean Six Sigma , Yellow Belt
08-2023
Scrum Master
Sutherland Global Service
03.2023 - 07.2023
Scrum Master
Teleperformance
12.2021 - 03.2023
Technical Support Engineer
Teleperformance
05.2019 - 12.2021
Master of Arts - Business Economics
University of Bikaner
06.2016 - 06.2018
BBA - Marketing Management And Research
University of Calcutta
06.2012 - 08.2016
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